Dutchess Chrysler Jeep Dodge RAM Mitsubishi Kia

(3.1) 21 reviews

Dealer on Cars.com since March 2003

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun 12:00 PM - 4:00 PM
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

3.1
21 lifetime reviews.
  • This dealership is top-notch

    Great customer service. Friendly sales staff. Knowledgeable salesman helped me every step of the way. Didn't pressure me at all. I love the car also! ...I would recommend Dutchess Chrysler to anybody looking for a car. You won't be disappointed.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

  • Management Needs Improvement

    Chrysler is a good company, but this Dutchess Dealership is very non-Responsive to Customer complaints. I left two messages for Phil Roeber, General ...Sales Manager, and it has been several months, and no phone call back. I took my 1998 T&C Minivan, four different times for the same problem. Three times they charged me, and the fourth time they refused to work on it, as they refused to give me even a one day warranty. I took it to a non-Dealer Auto Shop, and they clearly and finally diagnosed the problem and fixed it. This problem of mine had been going on for almost 3 years!!! This Dealership's attitude was basically, buy a new car!!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Please contact me at your earliest convenience to discuss, as I am unaware of any attempts to get in touch with me in the sales department. And our se...rvice director will also be investigating this on his end to find your information & any complaints/correspondence. Our apologies for any inconvenience or hassle. Thank you. Phil Roeber, GSM, 845-462-7700


  • Overpriced and service is awful

    Had a service plan for discounted oil changes and discovered they have been charging me for the service plan AND overcharging me for my oil changes. W...hen confronted the counter help was very rude and unhelpful. Can find good cheap help closer to where I live but went out of my way to go to this particular dealership because of my service plan.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    My apologies for any inconvenience! I am the Service Manager here at Dutchess Cars and I would love to speak with you and try to make this right. I as...sure you this is not how we want our customers to feel when they are dealing with us. You didn't leave a name with your review so we have no other way to contact you. Feel free to give me a call directly to discuss, or I can put you through to the owner, Sean. Thank you for your time. Jeff Fuller, Service Mgr. 845-462-7700 X44


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Service & Repair

Service Reviews

3.1

7 lifetime reviews of the Service Department.

  • Management Needs Improvement

    Chrysler is a good company, but this Dutchess Dealership is very non-Responsive to Customer complaints. I left two messages for Phil Roeber, General ...Sales Manager, and it has been several months, and no phone call back. I took my 1998 T&C Minivan, four different times for the same problem. Three times they charged me, and the fourth time they refused to work on it, as they refused to give me even a one day warranty. I took it to a non-Dealer Auto Shop, and they clearly and finally diagnosed the problem and fixed it. This problem of mine had been going on for almost 3 years!!! This Dealership's attitude was basically, buy a new car!!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Please contact me at your earliest convenience to discuss, as I am unaware of any attempts to get in touch with me in the sales department. And our se...rvice director will also be investigating this on his end to find your information & any complaints/correspondence. Our apologies for any inconvenience or hassle. Thank you. Phil Roeber, GSM, 845-462-7700


  • Great service A+

    I highly recommend Dutchess Chrysler for service on your vehicle. They do a great job and have a nice lounge area to wait in. They have a very knowled...geable staff. I know my car is in good hands with these guys!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Wheel Balance

    $39.95 and up*

    Tire Rotation

    $19.95 and up*

    Oil, Filter Change

    $29.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since March 2003

Dutchess Cars in Poughkeepsie, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.

Please give us a call and let us help you!
1-888-514-1170 ext 56

"WHATEVER IT TAKES!"
Dutchess Chrysler Jeep Dodge RAM Mitsubishi Kia
2285 South Road Poughkeepsie, NY 12601
New (845) 206-4368
Used (845) 244-6063
Service (888) 731-1537
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