Dutchess Chrysler Jeep Dodge RAM Kia

I had two bad experiences in a row with this service center. I would give zero stars if I could. In March 2025, I bought my car in for an inspection. The inspection did not pass because my RH rear caliper needed replacement and the service advisor noted that both rear pads and rotors should be replaced. They had the audacity to attempt to charge me almost $1500 for rear pads and rotors, replacement of only 1 caliper and only have the LH rear caliper serviced, at a rate of $209 per hour for labor! Ultimately, my rear brakes got fixed (including replacement of both rear calipers) by a reputable mechanic for a fraction of the cost that Dutchess Cars tried to charge. 2 months later, I made an appointment to have a replacement key cut and programmed for the same vehicle, 2017 Honda Accord. When I made the appointment, I made it clear that the key I purchased was not a Honda OEM part and that it was aftermarket. They waited until the day of my appointment after I arrived at the dealership to tell me "I'm sorry, but we don't have the proper equipment to cut this key since it's laser cut, and I doubt Honda would either." I will not bring my vehicle back to this facility for any maintenance needs, I will not purchase another vehicle from this dealer, and furthermore, when the lease on my wife's vehicle runs out next year, we will be going to another dealership. Extremely poor customer service and support. Avoid at all costs.

WARNING: CON ARTISTS. Read the negative reviews to confirm. They did a tag-team well-practiced 3-person con on me that would spin your head if I laid it out for you. ADVICE: DO NOT SIGN PAPERS IN PARTS. HAVE THEM SHOW YOU ALL THE PAPERS IN ONE SINGLE SIT DOWN. GO OVER EVERY SINGLE PAPER BEFORE YOU SIGN A SINGLE ONE. If they get annoyed or angry at you, walk out the door, no matter how far you've gotten in the process. NEVER do a trade in on a lease. A lease is different from a purchase with financing. NEVER put a deposit down on a lease. Don't trust anything the manager Dhasan and Frank the friendly finance guy say. Listen, take notes, sign nothing, walk away for a day to go over. NOTICE that they are pushing lease financing over buy with bank financing. Ask yourself why that is more important to them than selling cars. BETTER ADVICE: don't even walk in the door. They are incredible disgusting con artists.

My original appointment was for an oil change and to check TPMS sensors because the new wheels I bought would not sync up with the ecu. The tpms sensor were not checked at that appointment, I needed to schedule another appointment. At the second appointment, the technician was extremely rude because he couldn’t figure out how to remove the lug spikes I have and instead of asking me, he assumed there was a problem and had his manager come to me to tell me they needed a special tool to remove the lugs. I explained to the manager that the lugs are in three parts, first two screw off separately and third piece is the actual lug and the key was in my glove box. I ended up going to the back to physically show what I was trying to explain. The tech obnoxiously asks, “Why didn’t you tell us that?”, to which I replied, “It didn’t occur to me to. I was focused on getting the sensors fixed and didn’t think to explain the lug situation”. The manager was present and apologized for his attitude. The tech got back into my car aggressively and just about sped off to bring the car around to the lifts to remove wheels. This guys demeanor enraged me and put me in a bad headspace. I was told that the sensors were not functioning (which I knew side last appointment and I was given the option to either have tech get the universal scan tool to attempt to “wake” the sensors or replace the sensors. The gentleman at the service desk “Scott”, told me the cheaper option would be the scan tool but I initially requested the sensors be replaced. Scott then told me they only have one of the four sensors and I would need to make another appointment. This made me more angry because the parts should have been present and ready to be replaced so I said to go ahead and try the scan tool. The tool didn’t work and I was charged $225.98 after tax for the dumb xxx tech to tell me what I already knew when I brought the car in. It was a complete waste of time and money. Do not come here if you have other options.

Professional environment with honest and reputable staff that cares deeply about customer concerns and values.

Looked at new vehicles on their website. There was a trade in app with Kelly Blue Book which gave a trade in value up to $21,000 for our vehicle. Went to the dealership to test drive a Jeep Grand Cherokee. We liked the vehicle and were looking to purchase it. Sat down to do the paperwork and run the numbers. Salesperson said that the real trade in value was $17,000. Our trade in has very low mileage and is in perfect condition we had just had it serviced at Jeep and were told it was in great shape. Salesperson would not honor the Kelly Blue Book valuation so we left the dealership. If they are not going to honor the Kelly Blue valuations then they should remove it from their site. I feel that this is a bait and switch move and should be investigated further. Offering $4,000 less is an insult and I will never do business with them again

4 tires, no alignment and a key program has already taken 3 hours. I would recommend using Hudson valley jeep service department

This process is always hard. Trading in a car that has sentimental value and feeling low balled. Today wasn’t that process. I was giving a great value on my trade, they worked thier price down to work with my payment limit. The car was in great shape and was freshly detailed before bringing it out. The few issues I needed address were worked out before we finished the deal! The owner of the dealership is a great man and his staff shows thru their dedication to the dealership. I fully recommend this jeep dealership to all.

My Niro has needed no servicing up. When I was unable to get into gear, I called the service department and was told to have it towed to the dealership as it was under warrantee. It had what turned out to be a computer glitch and the service department found the problem and corrected it quickly. Everyone we have dealt with has been polite and helpful from the day we bought the car.

I recently reached out to a dealership through cars.com regarding a used car they had listed. Although I understand they receive numerous requests, it was disappointing to discover that my initial message was not read. However, I remained cooperative and provided all the necessary information about my trade-in. My intention was to negotiate a deal prior to visiting the dealership, so that when we arrived, the only thing left would be inspecting the trade-in and signing the paperwork. After sending the trade-in value from KBB as requested, I inquired about the next steps. Surprisingly, the next email I received from the salesperson simply asked, "What can I help you with?" This confused me since I had already been in communication with this person and had provided all the requested information. Despite this confusion, my wife and I were still interested in the car. To move forward, I submitted my financing information and was informed that the dealership would contact me shortly. Unfortunately, a whole week went by without any contact from them. It was frustrating when the salesperson eventually reached out again, asking the same question, "What can I help you with?" By this point, I had lost interest in the car entirely. We found another option and will be picking it up this weekend. While I cannot label the entire dealership as bad based on this experience, I must admit that I was disappointed by the salesperson's behavior. It felt disheartening to fulfill all their requests and provide all the necessary information, only to be met with a lack of acknowledgment and understanding.

Poor salesman! Higher prices than other Jeep dealers in the area! Not willing to help customers get to decent price! I was ready to buy and they seem to not really care. Went to another Jeep dealer, same exact Jeep, after all costs in almost 8k lower in price!!