Dutchess Chrysler Jeep Dodge RAM Mitsubishi Kia

I bought a "Certified Pre-owned" Jeep from these guys and within a few months I found out that they had never fully completed the inspection, never even... took off the wheels to check the brakes. As a result, just 6 months after buying the car from these guys I was forced to shell out $1,200 on new rotors and pads. It was past the time period to file a lemon law complaint but to be sure, I was sold a lemon. I tried working with them to resolve the problem but they avoided returning my phone calls for months. These guys are dishonest and will leave you hanging. Stay away, there are plenty of other Jeep dealers in the area.

Salesman lied about the cost of a part by hundreds of dollars before making the sale and now I am getting the run around from the GM as the price is way... higher when I go to order the part... Very frustrating and shady sales tactics.

Great customer service. Friendly sales staff. Knowledgeable salesman helped me every step of the way. Didn't pressure me at all. I love the car also! I... would recommend Dutchess Chrysler to anybody looking for a car. You won't be disappointed.

worst service I have ever experienced in my life. I drive up there to look at car inspect the car test drive the car notice small issues like the air box... has a hole in it (covered by bright green duct tape) and the brakes wobble and creek. I like the car so I discuss with the dealer about the issues they assure me car will be good to go when I pick it up. I come back a week later to pick up the car after calling three times to make sure the car is good to go as in air box has been changed and brakes checked (which I was assured was handled). After driving over a hour to get the car the car has not been washed gas light is on brakes still warped with visible heat markings and the air box still has the same green piece of tape. I show this to the dealership we talk we agree that I’ll take the car but those things will be fixed I’ll just have to bring it back. In a week I drive up again to drop off the car first thing that’s said to me is the service advisor in charge is out for extended period of time and no one knows anything about my car what’s agreed to etc etc etc. I end up leaving the car they’re only to have them call and say they’ll do the air box but it was never ordered it’s days out also that someone test drove it and the brakes are fine(I saw them test driving it when the blew by me in traffic at 80mph plus in a 40 ). I take the car back after it being there for another week take it to my mechinc down in Brewster only for him to say the brakes are warped and that it has recalls and I can’t have it back till they fix it never informed of any recalls by this dealer. So me and my family contact the dealer and after all this they decide to tow the car the them and fox the brakes. Now I’ve owned the car three weeks driven it less then 200 miles I finally get the car back still no plates. The temporary plate runs out of time (it only last a month) I call the dealer asking what is the issue with my plates I am told they will contact the agency and call me tommrow I agree. They do not call me back the next and when a family members gets ahold of them they finally say that they lost the title and all my personal information in the mail. (They did not call to inform me I had to hound them). Now it’s been another week still no plates the general manager calls only to say I can trade the car back in. This car does not even have a title anymore. This dealer is the worst I have ever dealt with in my life I recommend no one ever buy a single car from them because you’re just gonna end up walking place to place with no vehicle even though they charge to register and get plates etc.

Went in for an oil change at the Express Lane. Was greeted by a woman who asked if I was picking up my car. I said no I wanted an oil change. She told... me I would have to talk to the guy next to her. She told him I wanted an oil change. Without looking up from his computer he stated “it’s gonna take a while. “. She asked him how long. Once again without looking up he states “ I don’t know”. At this point I left. Apparently I was disturbing the guy. I understand everyone is entitled to having a bad day however I wasn’t asking for a free oil change. Why advertise these services if in fact it appears to be a hassle when people come in for them. It was against my better judgement going to this dealership in the first place as I had a bad experience with them in the past. I thought maybe things changed but apparently not.

Hi, I had the pleasure of leasing a car through Sam Abraham, he was very thorough in finding me the best fit for me... He was funny and very accommadating.... He gave the best deal!! Thank you Sam!!!

Incredible team . Extremely professional . No pressure easy going and cam through with a great deal.

It’s never opened. The lady who worked the counter was short with me and mean. There has been nothing but inconveniences along the way with leasing a Jeep... from here. This will be the last time I give this dealership the time of day.

I went to this dealer for a 2009 Dodge Challenger SE that was for sale for $15,000 but the day I went I arrived when they were closing but luckily there... was someone named Noel Cappelletti who helped me and told me all about the challenger briefly. I went out to look at it and inspect it before we left (didnt have time to test drive it) came back the NEXT day with my parents to see it and as we pulled in and went to the back of the lot because it was for some reason in the back and not in the front like last time, it had the SOLD tag on it. ARE YOU KIDDING ME?! you said it was friking available and when i come back only an hour after they opened the next day its SOLD? im never coming here again. (oh and he had me on a calling/check up list to keep me updated with the car also)

They replaced a Kia with a Honda Civic, the Civic started having substantial problems immediately and they refused to take it back or offer any other option,... saying "it's your problem". What kind of business takes that attitude to its customers. Very unplesant experience and I strongly suggest you shop elsewhere.