Coleman

I saw the negative reviews on Yelp, but there weren't many, so we took a chance to go look at a car at Coleman Chevrolet (New Boston, Texas). We had spoken to John who stated the car was still there. We are looking for a first car for our teenage "new driver." We don't want to spend a fortune, which I know is relative, because the odds are pretty high that the car may get into a tussle with .. something. So we drove two hours from Dallas to look at the car. We drove it, and inspected it. There was some minor damage/dings to the body, interior looked very good, but a there was a shimmy when you got the car to a certain speed. Breaks needed work. All in all, a decent car that we knew going in would need some work and would have no warranty. For the price listed ($17,800) or even a little less, we felt it was a fair deal. We talk it over and then go in to speak with John. John tells us pretty quickly that that price (the one still advertised on their website site that I just took a photo of to include with this post) is really higher because they've "done some things" to the car. And even though this is their own website, John says they can't make changes to it so they weren't able to edit the price listed on the website. Pretty quickly I'm seeing 'red flags.' AND .. before we even know the price or agree on any number, he makes it very clear they want us to consider using their financing. We had already gotten approval from our Credit Union for any financing, and they usually have the best rates. So John leaves and comes back and has written on a piece of paper ($18,880 "with financing"). Then he proceeds to say they replaced the windshield and did some body repairs. Funny, that was exactly $1000 more than the advertised price. I said "John, this is really weird. I've been buying cars for a long time and I've never seen a price for a specific car advertised and then go in to find out they've raised the price. You knew we were coming from Dallas, so why didn't you mention the price is actually higher than advertised." John said "well, why didn't you ask?" The insanity of that hit me pretty quickly. My husband was looking right at the website when he called John and was told the car was still available. He was looking right at the listed price so why would he ask if it was a real price? Maybe it's a silly assumption, but we do assume that if a price changes, the dealership will make the edit. So I told John, "this seems kind of.... " and I was trying to think of a nice way to say it, but before I could finish my sentence, John said "Deceptive?" And I said, "yeah, deceptive. Thank you." Honestly, at this point I was done. Then John said he was going to go talk to his manager, and when he left, I told my husband that I couldn't deal with them and that I was going outside. The only shot they had at selling us that car was to at least put it at the listed price, but selfishly, I decided my husband would have to finish that discussion and I left. I just went outside. I saw my husband only a few minutes later and he said the final price John came back with was $18,500 - still $700 over the price advertised (and it still is advertised at that price!) John also kept talking about the financing. How can we even discuss financing at all when we can't buy the car for the price tag you have on it? I really got the impression that once they knew we had our own financing, they did not care at all about selling that car to us. They also looked up other similar cars and their prices to base their cost on, but some of those had 1) more upgrades and a higher level 2) less mileage and 3) who knows what else. Fortunately, when we set off, it was on a nice Saturday morning and we viewed it as a couples road trip. Maybe we would return with a car, maybe not. So not much sweat off our backs, honestly. Most of my own disappointment stems from the fact that these are people who are obviously trying to take advantage of people.

Looking at buying a brand new $60k truck. Look for trucks on Chevys website. Has $59k, go to their website and it is $65k. I start asking questions, they added $2000 steps (Chevy prices them at $964). Then some other stuff for another $1000. Then an additional $3000 for mark up on a pretty normal truck!!! Beware and look at your paperwork to ensure they havent added in extra fees!

Coleman Chevrolet saleman John Clack called me to order a 2022 corvette. filled out credit ap, copy drivers license and proof of insurance and $2500.00 deposit. Waited 3 months. vehicle being shipped. I called them and they told me they would not sell to. and that was it. explained i waited 3 months but no they would not sell and that was it. and credited my deposit. I feel they were going to sell to someone else. For more money. they just washed their hands of it. So if you want a good customer service and take care of you i would suggest going to another chevrolet. this is bad business. I even told them i have a friend living in Texas and i would have him buy it. And they said no and that was it. I hope this never happens to you. I will put a bad review on every web site that I can so this does not happen to anyone else. I have tried to call the owner of the dealership and they always transfer me to a salesman or service department. Just a run around. I am waiting to get a message from the owner if he cares about customer service. And bad reviews. They used my money to order the corvette. And i was paying $6000.00 over MSRP. I feel they found someone to pay more money so they decided not to sell to me. Still no call from the owner or someone to explain why they would not sell to me. Remember this if you buy from them. they may change things.

Do not trust their service department especially the service manager. They will lie to you. Charge you for expensive parts that do not even repair the problem. Then lie to cover themselves. We paid over $1300 to get our truck fixed. And the very next morning after we picked it up it was still having the same issue. Took it back. When we got it back again the “repair” only lasted three days before the truck still had same issue. Basically they kept the truck almost 30 days. Charged us a ridiculous amount of money. And didn’t even fix anything. We still had to get it repaired at another place. They wouldn’t even give us our old part back to get it checked. We are now in the process of small claims court. These people are a joke. They will not be honest with you. And if you have any problems they will not work with you. Stay far far away.

Big Jeers! 1300 of them- August 19th we dropped my sons Dodge off at Coleman Motors in New Boston for electrical issue (it wouldn’t start in the mornings) They replaced Fuse/Relay Box and we picked it up August 31st. $1,337.90 fix. The next morning same exact issue-it wouldn’t start. We called the dealer to inform them and let them know we were bringing it back. Well it took over three days to finally get it started so we dropped it back off. It was apparent that the new box that they replaced was not the issue. We went to pick it up today - no more charge -they said a faulty relay with new unit- We are not a mechanic but are competent enough to replace expensive parts and not fix something. A bad relay is not $1300 Waiting to see if fixed Update: nope still not fixed as truck would NOT start this morning 😡 Coleman Motors is a rip-off!

These guys are crooks-I am telling everyone I know never buy here. It took 9 hours to buy a new truck-I buy a new truck every year-normal is about 1 hour. I am sorry I was stranded at this place and taken advantage of-Their motto wrong-Worst buying experience ever

THIS COMPANY CLAIMED TO HAVE FIXED MY CAR AND AFTER THE SECOND TIME OF BRINGING IT UP THERE FOR THE SAME REPAIR IT WAS STILL NOT FIXED. I CALLED UP THERE AND LET THEM KNOW IT WASN'T FIXED AND THEY CLAIMED THEY WERE BUSY AND WOULD CALL ME BACK. AFTER WAITING A WHILE I CALLED BACK AND WAS TOLD THE SAME THING. MEANWHILE I'M STRANDED. LUCKILY ANOTHER DEALERSHIP TOOK CARE OF ME AND SET ME UP WITH A CAR TO DRIVE AND I COULDN'T BE HAPPIER.

Great place, very clean and friendly. Professional staff took care of my service work. Highly recommend this place for purchases and service work.

Professional customer centered service . No one else in this area that comes close to the integrity of Coleman's. Everyone that you interface with at Colman's makes the customer feel like they are with family.

Excellent coffee and great service. Furnish cell phone charging station. No pressure to purchase anything. If I ever need to buy another vehicle, I will be sure to give them my business.