Reviews
Prompt calls, quick service
Timely call to let me know what the issue was with my car. At the last minute were able to replace the tire even when I originally asked not too- THANKS
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Heather, thank you for taking the time to share your experience! We're happy we were able to accommodate your needs in an efficient manner. Please let us know if you need anything else! Regards, Regards, Vern Downey - General Manager
Awesome Car Buying Experience
Buying a car at Henderson Ford was the fastest experience i ever got while in the market for a car, nice please, awesome friendly people and they get you the deal you really looking for with no doubt, definitely will return and refer anybody there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carlos, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Henderson Ford experience. Your recommendation is invaluable to us! We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Regards, Vern Downey General Manager
The quality of Rear Brake repair
I called on a Thursday to bring my car in to get checked out and was told that the shop was booked until Tuesday but that if I wanted to drop it off and leave it they would try to work it in. They actually got it in Friday morning and had everything fixed by Friday afternoon. Then they took care of servicing my van while it was in the shop.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, what an enjoyable review to read! At Henderson Ford we strive to make the service process easy by offering each one of our customers the speed and efficiency we are known for. We appreciate your business and hope to see you in the future. Regards, Vern Downey - General Manager
maintainence service
The service director offered a shuttle service to take and return me to the dealership when vehicle was ready. Also the service director kept me informed on the progress of the service being completed. The mechanic also covered what he did and the results of his findings.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ed, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that we provided you with such a great dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Regards, Vern Downey - General Manager
2nd time buying a car there and would go back
I have bought two cars and both times the sales team was will to work with my price and I did not have to fight for a good deal as I had to with other dealerships I have bought cars from
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. It is our goal to get our customers into a car of their dreams at the best possible price. I hope you are continuing to enjoy your purchase from Henderson Ford. We can't wait to see you for your next servicing appointment! Regards, Vern Downey - General Manager
Great service, knowledgeable and kind employees
Steve Feck was very knowledgeable and kind. I told him what I wanted and he made it happen. This was by far the best experience I have had buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeanne, I really appreciate you being so kind as to write this review about Henderson Ford. We do whatever it takes to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Steve provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Regards, Vern Downey - General Manager
Great seervice, prompt acknowledgement
I did not feel I was pressured while working a trade. I was immediately acknowledged when I first walked in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car! Our number one goal is providing our guests with an accommodating and relaxing atmosphere. I am glad to hear this was extended to you. We hope to see you again for your sales or service needs. Regards, Vern Downey - General Manager
You want the best? Go here!
Friendly, with a good sense of humor; efficient without being brusque; patience with explanations for my questions; well-mannered and kind; excellent follow-up (Service done in Quick Lane)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth, thank you for taking the time out of your day to comment on your experience. I am happy to hear you had such a wonderful service visit with us, and that we were able to make you feel comfortable throughout. Our service team strives to create an accommodating environment, as well as provide each customer with competent and efficient service. We hope to see you again. Regards, Vern Downey - General Manager
Friendly, with a good sense of humor; efficient without...
Friendly, with a good sense of humor; efficient without being brusque; patience with explanations for my questions; well-mannered and kind; excellent follow-up (Service done in Quick Lane) Been a customer for nearly 40 years and things just keep on getting better and better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, and my questions were answered also
I was in to have a oil change and it was fast, and every one was very kind and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing, Susan. Quality customer service is our top priority, and I am grateful to hear our staff was so accommodating to your needs. We hope to see you again for your next service appointment. Regards, Vern Downey - General Manager