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Reviews

(213 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Phoenix Avondale from DealerRater.

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I loved meeting with Cameron Hughes, and the rest of the

I loved meeting with Cameron Hughes, and the rest of the AutoNation USA Avondale location Sales and Service Team. Cameron Hughes was so great and really cared and made the process very easy. And the Manager Jared was great too, thank you. Great music in the office too! God bless.

I loved meeting with Cameron Hughes, and the rest of the

I loved meeting with Cameron Hughes, and the rest of the AutoNation USA Avondale location Sales and Service Team. Cameron Hughes was so great and really cared and made the process very easy. And the Manager Jared was great too, thank you. Great music in the office too! God bless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Sheryl, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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Purchased my 2023 Kona love my car but dealership has a

Purchased my 2023 Kona love my car but dealership has a lot to be offered. Never got my plates had to go to mdv and pay a fee. I have no contract or warranty papers. Where suppose to be sent to me. Had to make to many calls after my first month payment waa due to get who financed my car. I was told I had 100,000 mile warranty and today I sit at the dealership being told 3 yr 75,000 miles. They were so happy to get my $5000.00 down. Unless they can step up now I'd never shop here again.

Purchased my 2023 Kona love my car but dealership has a

Purchased my 2023 Kona love my car but dealership has a lot to be offered. Never got my plates had to go to mdv and pay a fee. I have no contract or warranty papers. Where suppose to be sent to me. Had to make to many calls after my first month payment waa due to get who financed my car. I was told I had 100,000 mile warranty and today I sit at the dealership being told 3 yr 75,000 miles. They were so happy to get my $5000.00 down. Unless they can step up now I'd never shop here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (602) 830-5860 to discuss what we can do to help.

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Met with JJ to discuss our options for a third row

Met with JJ to discuss our options for a third row vehicle and she listened to us and was able to get us into exactly what we wanted! Ask for her!! As we will be using her for the future. Thanks JJ and AutoNation Usa Avondale

Met with JJ to discuss our options for a third row

Met with JJ to discuss our options for a third row vehicle and she listened to us and was able to get us into exactly what we wanted! Ask for her!! As we will be using her for the future. Thanks JJ and AutoNation Usa Avondale

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Definitely recommend working with JJ!

Definitely recommend working with JJ! She did a fantastic job, helped me buy a car without being the average pushy salesperson!

Definitely recommend working with JJ!

Definitely recommend working with JJ! She did a fantastic job, helped me buy a car without being the average pushy salesperson!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Kelly, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Great Customer Service and Support!

Great Customer Service and Support! Great communication in all aspects of completing the process to obtain the car I wanted!

Great Customer Service and Support!

Great Customer Service and Support! Great communication in all aspects of completing the process to obtain the car I wanted!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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I bought a car from Cameron Hughes for my daughter, the

I bought a car from Cameron Hughes for my daughter, the car selection and service was amazing. Cameron Hughes is a fantastic sales person, and very friendly. I will definitely buy another car from Cameron.

I bought a car from Cameron Hughes for my daughter, the

I bought a car from Cameron Hughes for my daughter, the car selection and service was amazing. Cameron Hughes is a fantastic sales person, and very friendly. I will definitely buy another car from Cameron.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix Avondale! Please don't hesitate to reach out if there's anything additional we can do for you.

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Was a very quick and easy process.

Was a very quick and easy process. Very happy with my new vehicle. Will be purchasing my next vehicle here.

Was a very quick and easy process.

Was a very quick and easy process. Very happy with my new vehicle. Will be purchasing my next vehicle here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jason, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Cameron hughes was an amazing car sales man.

Cameron hughes was an amazing car sales man. he was very attentive, gave me multiple options, and made sure I absolutely loved the car I chose. He made the process stress-free and go really fast. I would definitely recommend this dealership as well as the car salesman.

Cameron hughes was an amazing car sales man.

Cameron hughes was an amazing car sales man. he was very attentive, gave me multiple options, and made sure I absolutely loved the car I chose. He made the process stress-free and go really fast. I would definitely recommend this dealership as well as the car salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Phoenix Avondale. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Great car buying experience.

Great car buying experience. Everyone was nice. Alyssa was very helpful. Will be recommending to friends and family.

Great car buying experience.

Great car buying experience. Everyone was nice. Alyssa was very helpful. Will be recommending to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jason, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation USA Phoenix Avondale and we hope to be of service again in the future.

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My car that I purchased several months ago required $5000

My car that I purchased several months ago required $5000 worth of repairs. There are things wrong with the car that had to of been there before purchasing and the service team did not review it closely enough prior to purchase. Talked to manager 'Nick' who claimed to want to help his customers but was upset that a review was left after no one would help us the first time we contacted them. If you are looking for a vehicle that will have severe mechanical issues within months, a manager who doesn't actually care about the customers once they have already bought a car, and getting the runaround from 3-4 departments. This is the dealership for you. We have bought 4 cars at autonation in the last 4 years but it won't be happening again.

My car that I purchased several months ago required $5000

My car that I purchased several months ago required $5000 worth of repairs. There are things wrong with the car that had to of been there before purchasing and the service team did not review it closely enough prior to purchase. Talked to manager 'Nick' who claimed to want to help his customers but was upset that a review was left after no one would help us the first time we contacted them. If you are looking for a vehicle that will have severe mechanical issues within months, a manager who doesn't actually care about the customers once they have already bought a car, and getting the runaround from 3-4 departments. This is the dealership for you. We have bought 4 cars at autonation in the last 4 years but it won't be happening again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are deeply disappointed by your experience at AutoNation USA Phoenix Avondale. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (602) 830-5860 -- we hope to hear from you soon.

Dealer response

Hello, we are deeply disappointed by your experience at AutoNation USA Phoenix Avondale. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (602) 830-5860 -- we hope to hear from you soon.

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