Crystal Lake Chrysler Dodge Jeep Ram

We purchased a truck and paid cash. We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission to do this. Very discouraging. When I called the Sales Manager his answer was "we had to protect the house" in case your check didn't clear. I offered several times for them to call our bank to verify funds. They said it was not necessary. I didn't know they applied for a Chase Auto loan until I received a letter in the mail from Chase.

Went to try a vehicle, was told they were waiting on parts for the one I wanted to try, so I tried one similar. They tried to say they were waiting on parts (vehicle sold next day and car had been listed by them for a little while). The sales person said they might need to add the cost of the parts to the cost of the vehicle, which is interesting as they had just dropped the price 1,500. When I told them I did not want the xzilion (don’t know anyone needing $2500 in detailing repairs) and LoJack, they said it’s not optional and adds value to the vehicle. Between those two items, it’s a $4000 mark up to the vehicle. I went home and looked. All the leader auto group dealers have both items on all their vehicles. To me, those are shady practices. I wonder if the mark ups are similar to the ones Napleton auto group was doing and lost a lawsuit over recently against state of Illinois. Bait and switch, junk add ons, false advertising on prices. Avoid.

They epitomize the stereotype of sleazy, shady used car sales. They use bait and switch tactics on pricing to get you on the lot and driving a car, then tell you the car is actually thousands more than you expected it to be on price. They do not care about people or customer service, only about how much money they can suck out of you. Avoid them and buy elsewhere.

Don’t bother looking at their list price. These clowns add an additional $2500 mandatory interior warranty. If you have 2 hours to kill, this dealership will know how to waste it for you. Bait and switch at its finest.

Great service and fast they did a great job and it was a fair price

I wanted to purchase a vehicle and I live in another state. The salesperson I originally talked with stopped communicating with me. I spoke with a saleswoman and she answered my questions. I was put in touch with a manager to try and discuss the sale price and it seemed the manager was being bothered. He did not seem interested speaking to me or going forward with a sale. I was told that he would call me back in 10 minutes, which never happened. I was willing to put money down to hold the vehicle while the sale price was being worked out and was told that they do not do that, only for test drives.

We brought in our Pacifica for a check up before we drive 2000 miles. Quick friendly service!

Arnold was very professional and on top of things. He made the experience pleasurable and stress free!

You have provided all of my service for at least 15 years. George is an exceptional Service Manager and Brian the best technician or mechanic I’ve ever had do my work. Both honest and trustworthy.

Staff was very nice and got my services done faster than I had anticipated! In and out in 40 mins