Albany Subaru

I did not have a good experience at Seramonte Subaru So I looked up 2019 Subaru Outback posted on Albany Subaru. I live in SF so it was a trip for me but I thought I give them a chance and sure enough I was treated with a respect and courtecy by salesrep , mr.Jan James . To make it short,I ended up buying the car mainly because He was more proffessional than people at Seramonte even a Finance manager was very cordial, not pushy at all . They usually try to convince you to buy extra this and that but they were very nice about it. Not like "You were making a big mistake not adding those options " which I got from other dealer. My wife and I are very happy with the purchase though it was little more than we wanted to spend. Thank you Jan and their team. T.T from SF

Purchased car 5 years ago Contacted at 9am on a saturday to be informed that i want to buy a car, i do not When asked where the information came from i was given very little real information and sent to a website for a completely different company, told that company bought this company and would be contacting me to sell me a new car that i never wanted The manager was at first polite but once it was clear i wasn't buying a car and that what i was trying to do was find out who was using my personal information for what the manager started insisiting this wasn't fraud or identity theft and it was silly of me to be concerned about that, and refused to give me any further information about the system used to track my info

Over charged for everything. Smog test for $89.99, plus certificate, plus another $89.99 to retest when it is a new car with no problems. Went elsewhere and got it for $47.00 out the door. This place is an overpriced joke.

Fantastic experience! I was in a special situation since as an incoming international student I ordered a 2021 Forester Sport before arriving in the US, and Nick Riise was extremely helpful with my purchase despite the complexity of my case. Everything went very smoothly from reservation to delivery, and I could not be more pleased with my car! Recommend 100%.

Awesome service and no hassle salesman. Really smooth end to end experience with Jerry and finance team. Discussed all up front and was in and out in couple of hours.

I leave my car at this dealership with confidence that all necessary work and maintenance is carried out . The staff are all very friendly and courteous and go above and beyond to assist this elderly client.

Very helpful service staff. When we purchased the car (at another dealership) we pre-paid for the first few years of scheduled maintenance visits. Turns out we are low mileage drivers in the best of times and even moreso during the pandemic. We were well short of the typical mileage benchmarks when the prepaid service period ended. The service advisor not only informed us of the extra year of eligibility that Subaru was offering, but advised us to book one more visit before the eligibility expired so that we could get the most out of our pre-paid contract. Additionally, on the previous visit, they replaced our original battery when it started reading low even though we hadn't noticed any problems with it yet. All in all it's been a great experience so far.

This is a great dealership. No high-pressure tactics. We've purchased/leased three vehicles from them, and we've been comfortable with all aspects of the transactions.

Always treated as a VIP. This is my third Subaru purchased with same sales crew. Service is always very fast and efficient with all the details with buying and financing a new car.

I was able to get an appointment immediately, took the car on time. Service was courteous. Safety protocols were observed. They allowed me to go to a class and pick up car a little later without late fee.