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Albany Subaru

(1,087 reviews)
Visit Albany Subaru
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (510) 849-6278 (510) 849-6278
Used (510) 295-2127 (510) 295-2127
Service (510) 977-8598 (510) 977-8598

Inventory

See all 195 vehicles from this dealership.

About our dealership

Albany Subaru is a leading Subaru dealership in the East Bay Area. We have a friendly, committed sales staff with many years of experience satisfying our customer's needs. See why our customers drive from all over the Bay area, including the cities of San Francisco, Oakland, Daly City, Burlingame, San Rafael, and Walnut Creek to buy their new Subaru, used, and certified pre-owned vehicles here and to have them serviced as well. Feel free to browse our online inventory, compare features, options, and models, explore finance options, and then make the short trip to Albany Subaru.

Service center

Phone number (510) 977-8598

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Kaylee Harral headshot
Kaylee Harral
Service Concierge
(12 reviews)
Terrence Mullins headshot
Terrence Mullins
Porter
(11 reviews)
Jorge Barcenas headshot
Jorge Barcenas
Porter
(9 reviews)
Jacob Buckingham headshot
Jacob Buckingham
Technician
(9 reviews)
Aaron Grigsby headshot
Aaron Grigsby
Technician
(8 reviews)
Sarah Saelee headshot
Sarah Saelee
Cashier
(8 reviews)
Jorge Corona headshot
Jorge Corona
Technician
(7 reviews)
Lenny Proia headshot
Lenny Proia
Parts Counter
(5 reviews)
Luis Vasquez headshot
Luis Vasquez
Lube Technician
(5 reviews)
Alan Poon headshot
Alan Poon
Service Advisor
(191 reviews)
Peggy Martinez headshot
Peggy Martinez
Service Advisor
(152 reviews)
Aaron Pearson headshot
Aaron Pearson
Service Manager
(78 reviews)
Nikkie Ali headshot
Nikkie Ali
Assistant Service Manager
(71 reviews)
Stephen Swisher headshot
Stephen Swisher
Sales
(36 reviews)
Christine West headshot
Christine West
Cashier
(34 reviews)
DAnny Gongora headshot
DAnny Gongora
Lube Technician
(15 reviews)
Ken Chan headshot
Ken Chan
Parts Counter
(12 reviews)
Devin Murray headshot
Devin Murray
Lube Technician
(8 reviews)
Ron Proia headshot
Ron Proia
Parts Counter
(8 reviews)
Jay Parafina headshot
Jay Parafina
Service Advisor
(153 reviews)
Don Huey headshot
Don Huey
Finance Manager
(113 reviews)
Lapon Chanthamany headshot
Lapon Chanthamany
Finance Manager
(42 reviews)
Donald Myers headshot
Donald Myers
Senior Sales & Costco Manager
(34 reviews)
Michael Douglas headshot
Michael Douglas
Porter
(18 reviews)
Juventino Castro headshot
Juventino Castro
Lube Technician
(8 reviews)
James Madison headshot
James Madison
Service Advisor
(106 reviews)
Mike Riise headshot
Mike Riise
General Manager
(31 reviews)
Tim Hampton headshot
Tim Hampton
Detail Manager
(12 reviews)
Nick Riise headshot
Nick Riise
Sales
(26 reviews)
Jan James headshot
Jan James
Sales
(20 reviews)
Selina Mejia headshot
Selina Mejia
Cashier
(5 reviews)
Ricardo Roman headshot
Ricardo Roman
Sales
(15 reviews)
Rodrigo Kusnetzoff headshot
Rodrigo Kusnetzoff
Sales
(13 reviews)
Kealani Cano headshot
Kealani Cano
Cashier
(10 reviews)
Russ Brown headshot
Russ Brown
Sales
(13 reviews)
Alexander Rynhoud headshot
Alexander Rynhoud
Sales
(6 reviews)
Corey Downer headshot
Corey Downer
Sales
(14 reviews)
Daniel Sanchez headshot
Daniel Sanchez
Porter
(12 reviews)
Dale Phipps headshot
Dale Phipps
General Sales Manager
(11 reviews)
Steve Moore headshot
Steve Moore
Technician
(4 reviews)
Philip Valadez headshot
Philip Valadez
Technician
(4 reviews)
Richard Harvery headshot
Richard Harvery
Shuttle Driver
(3 reviews)
Jennifer Padilla headshot
Jennifer Padilla
Accounts Payable & Receivable
(3 reviews)
Javier Torres-Saravia headshot
Javier Torres-Saravia
Detailer
(3 reviews)
Arcelia Draper headshot
Arcelia Draper
Controller
(2 reviews)
Amber Ivey headshot
Amber Ivey
Office Manager
(2 reviews)
Molly McIntyre headshot
Molly McIntyre
Sales Receptionist
(2 reviews)
Rolando Ramierez headshot
Rolando Ramierez
Technician
(2 reviews)
Rodolfo Ramirez headshot
Rodolfo Ramirez
Technician
(2 reviews)
Joel Sheehan headshot
Joel Sheehan
Technician
(2 reviews)
Anahi Gutierrez headshot
Anahi Gutierrez
Parts Counter
(1 review)
Thomas Harris headshot
Thomas Harris
Technician
(1 review)
Eric Hatlen headshot
Eric Hatlen
Parts Counter
(1 review)
Sergio Hernandez headshot
Sergio Hernandez
Parts Driver
(1 review)
Thomas Hernandez headshot
Thomas Hernandez
Technician
(1 review)
Leevon Taylor headshot
Leevon Taylor
Parts Driver
(1 review)
Chanthy Uth headshot
Chanthy Uth
Contracts Clerk
(1 review)
Jose Vela Jr. headshot
Jose Vela Jr.
Parts Manager
(1 review)
Philip Robinson headshot
Philip Robinson
Parts Driver
Melben Santiago headshot
Melben Santiago
Technician

Reviews

(1,087 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Albany Subaru from DealerRater.

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Very good express service.

Very good express service. Advisor was very helpful and informative. Through job explaining the service work and inspection. Unfortunately I did not catch the advisor’s name as the service center was experiencing computer and WiFi problems.

Very good express service.

Very good express service. Advisor was very helpful and informative. Through job explaining the service work and inspection. Unfortunately I did not catch the advisor’s name as the service center was experiencing computer and WiFi problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Prompt service; express service was on time; comfortable

Prompt service; express service was on time; comfortable waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call attempts as I was put on hold too long and hung up; when I did reach service rep on phone at time of setting appt, my wait was less that a minute and I got express service appt within the timeframe I specified.

Prompt service; express service was on time; comfortable

Prompt service; express service was on time; comfortable waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call attempts as I was put on hold too long and hung up; when I did reach service rep on phone at time of setting appt, my wait was less that a minute and I got express service appt within the timeframe I specified.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I appreciated the fast attention when I drove in.

I appreciated the fast attention when I drove in.. The time to get my car serviced was within the 90 minute window I was given. After the service, I was clearly explained what was done to my car. It was fast and convenient.

I appreciated the fast attention when I drove in.

I appreciated the fast attention when I drove in.. The time to get my car serviced was within the 90 minute window I was given. After the service, I was clearly explained what was done to my car. It was fast and convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very easy to make appointment.

Very easy to make appointment. The staff were friendly and efficient. It was a pleasant experience.

Very easy to make appointment.

Very easy to make appointment. The staff were friendly and efficient. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great service communication excellent and worked with my

Great service communication excellent and worked with my budget; came through on all promises and guarantees

Great service communication excellent and worked with my

Great service communication excellent and worked with my budget; came through on all promises and guarantees

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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The staff were friendly, efficient and attentive and the

The staff were friendly, efficient and attentive and the location was convenient. The inventory and color options I needed were available. I would highly recommend this dealership for purchasing a Subaru!

The staff were friendly, efficient and attentive and the

The staff were friendly, efficient and attentive and the location was convenient. The inventory and color options I needed were available. I would highly recommend this dealership for purchasing a Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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From the welcome by the technician who took my vehicle,

From the welcome by the technician who took my vehicle, to the smooth interaction with the service writer, the entire experience was enjoyable. My vehicle was ready within the promised timeframe, and I was promptly notified. Overall, I’d rate the service a 10 out of 10.

From the welcome by the technician who took my vehicle,

From the welcome by the technician who took my vehicle, to the smooth interaction with the service writer, the entire experience was enjoyable. My vehicle was ready within the promised timeframe, and I was promptly notified. Overall, I’d rate the service a 10 out of 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always pleasant, efficient, and trustworthy.

Always pleasant, efficient, and trustworthy. And, scheduling, drop off and pick up couldn’t be easier.

Always pleasant, efficient, and trustworthy.

Always pleasant, efficient, and trustworthy. And, scheduling, drop off and pick up couldn’t be easier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Two years in a row I asked to have my wiper blades

Two years in a row I asked to have my wiper blades replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective piece of plastic had not been removed from one of the wiper blades. I just hope the stuff under the hood was done with more care and attention. My breaks do seem a bit mushy now.

Two years in a row I asked to have my wiper blades

Two years in a row I asked to have my wiper blades replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective piece of plastic had not been removed from one of the wiper blades. I just hope the stuff under the hood was done with more care and attention. My breaks do seem a bit mushy now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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quick assist and service.

quick assist and service.. specialist knowlegeable and accomodating.. keep up the good service..👍It was a pleasant experience.. also free snacks outstanding.. customer’s lounge clean..😊

quick assist and service.

quick assist and service.. specialist knowlegeable and accomodating.. keep up the good service..👍It was a pleasant experience.. also free snacks outstanding.. customer’s lounge clean..😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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See all 1087 reviews