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Reviews
Professional, knowledgeable, eager to help, positive It was a good and positive experience to shop at Albany Subaru.
Professional, knowledgeable, eager to help, positive It was a good and positive experience to shop at Albany Subaru.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our team enjoyed guiding you through your purchase of the Subaru Crosstrek. Knowing you found our staff well-informed, supportive, and attentive means a lot to us. Angel Oviedo [email protected]
Very honest and up-front regarding price of vehicle and willing to negotiate. Very patient with all my questions and concerns. No hard sell tactics.
Very honest and up-front regarding price of vehicle and willing to negotiate. Very patient with all my questions and concerns. No hard sell tactics.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your note about our transparent pricing and patience with your questions. Knowing that purchasing your new Forester felt pressure-free means a lot to our dealership. Angel Oviedo [email protected]
Everyone is very nice and welcoming. I did feel like I was passed off though. Several people reached out via text to make an appointment regarding my pending lease ending. I did make an appointment with one person, but then was passed off to someone else when i arrived. It was fine, but they seemed overwhelmed. I love my new car but it took over 3 hours!!! I spent a lot of time waiting - I hope they can streamline some aspects of the transactions in the future.
Everyone is very nice and welcoming. I did feel like I was passed off though. Several people reached out via text to make an appointment regarding my pending lease ending. I did make an appointment with one person, but then was passed off to someone else when i arrived. It was fine, but they seemed overwhelmed. I love my new car but it took over 3 hours!!! I spent a lot of time waiting - I hope they can streamline some aspects of the transactions in the future.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Albany Subaru. Angel Oviedo [email protected]
Great service and friendly staff. Explained everything about current service and next steps. Car done on time and all service performed corectly.
Great service and friendly staff. Explained everything about current service and next steps. Car done on time and all service performed corectly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of our friendly staff and clear explanation of the service and next steps shows our commitment to keeping you informed. Knowing your Outback was finished on time and done right means a lot to our service team. Angel Oviedo [email protected]
This was my first time owning a Subaru and having it serviced at the dealership, and I had a great experience from start to finish. Making the appointment online was seamless and convenient. When I arrived, there was no wait, and Alan immediately greeted me and got me checked in. He let me know that the oil change would take about 90 minutes, so I decided to wait in their lounge. The lounge was clean and comfortable, with coffee, tea, bottled water, and snacks available. My oil change was completed in less than 90 minutes, just as promised. Overall, I was very impressed with the service and how smooth the entire process was. Thank you, Alan, for making my first dealership service experience such a positive one!
This was my first time owning a Subaru and having it serviced at the dealership, and I had a great experience from start to finish. Making the appointment online was seamless and convenient. When I arrived, there was no wait, and Alan immediately greeted me and got me checked in. He let me know that the oil change would take about 90 minutes, so I decided to wait in their lounge. The lounge was clean and comfortable, with coffee, tea, bottled water, and snacks available. My oil change was completed in less than 90 minutes, just as promised. Overall, I was very impressed with the service and how smooth the entire process was. Thank you, Alan, for making my first dealership service experience such a positive one!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear communication and punctual service are at the heart of how our service department operates. Knowing that scheduling online felt effortless and your Subaru Crosstrek’s oil change wrapped up right on schedule is rewarding. Alan and our team are pleased we could provide a comfortable lounge for you during your visit. Angel Oviedo [email protected]
Easy appointment scheduling online and quick service. I enjoyed getting the video during the appointment.
Easy appointment scheduling online and quick service. I enjoyed getting the video during the appointment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback on our video updates during your Outback service highlights our effort to keep you informed. We’re glad the online scheduling was seamless and that your service was completed quickly. Angel Oviedo [email protected]
I had a great experience at Subaru Albany. Everyone was friendly, professional, and very courteous. They helped me through the entire process and made it possible for me to get the 2025 Subaru Forester Metallic Green that I wanted. Special thanks to Tsewang for his excellent customer service. He was patient, attentive, and stayed with us every step of the way. I highly recommend Subaru Albany!
I had a great experience at Subaru Albany. Everyone was friendly, professional, and very courteous. They helped me through the entire process and made it possible for me to get the 2025 Subaru Forester Metallic Green that I wanted. Special thanks to Tsewang for his excellent customer service. He was patient, attentive, and stayed with us every step of the way. I highly recommend Subaru Albany!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our team is pleased we could help you secure the 2025 Subaru Forester Metallic Green. Your kind words about our friendliness, professionalism, and courtesy mean a lot to us. Angel Oviedo [email protected]
Good service and fair trade-in value. But still an exhausting experience negotiating price for hours, plus defining different insurances at the moment of payment.
Good service and fair trade-in value. But still an exhausting experience negotiating price for hours, plus defining different insurances at the moment of payment.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Albany Subaru! Angel Oviedo [email protected]
Daniel was professional and efficient. Answered all my questions. Processed my paperwork and service in a timely manner. You can tell everyone at this service center has had good customer experience training. Kudos to the great management of this service center!
Daniel was professional and efficient. Answered all my questions. Processed my paperwork and service in a timely manner. You can tell everyone at this service center has had good customer experience training. Kudos to the great management of this service center!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found Daniel so capable and prompt means a lot to our service department. Our team is pleased we could handle your Crosstrek’s service and paperwork swiftly. Your recognition of our customer experience training and management is greatly appreciated. Angel Oviedo [email protected]
Professional, friendly, honest and takes good care of the customer. We have had a continuous problem with the battery, last appointment they took care of things without a charge.
Professional, friendly, honest and takes good care of the customer. We have had a continuous problem with the battery, last appointment they took care of things without a charge.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could take care of your Outback’s battery issue at no charge. Knowing you felt our team was professional, friendly, and honest means a lot to us. Angel Oviedo [email protected]