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Meet Jeremy McBride

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Sales
(3 reviews)

Reviews

I Purchased a lease Cadillac XT4 from this place and I

I Purchased a lease Cadillac XT4 from this place and I was not informed of a lease property tax that is required in the state of Texas which is $224. I was also informed that I would be able to buy the vehicle at any time or trade it in at any other company other than Cadillac and that is definitely not the case.Note, that the vehicle driving off the lot looses about 3-4k. So if I were u it’s a good idea to negotiate 5k under invoice or do not make a deal. Also the car will depreciate by 12k year 1.7 so in this case GM will not buy ur car back or appreciate the car higher than what is worth even tho that was the reason why they didn’t want u to lease the vehicle and sell it to another vendor. Lone star also won’t help u in their service department or sales side after u buy the vehicle. I wanted to change the lease to a buy but bc the car is so depreciated I would have to come up with 12k to make a deal based on what they said. On top of that their service department is literally the worst I have ever experienced from bmw, Mercedes, Mazda. I would not buy a car from this place or even consider trading in the vehicle at that at the end of my lease for another Cadillac. Unless I’m paying 20k out the door to make up the depreciation, which I thought would have been taken care off with the huge down payment at zero percent. I’m glad I didn’t get any extras from them too from the horrible service that they provide. I would just go back to BMW after my lease is over which will be in a couple of months . GO SOMEWHERE ELSE OR ASK ALOT OF QUESTIONS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Absolutely by far the most amazing car purchase...

Absolutely by far the most amazing car purchase experience EVER from start to finish! Superb customer service from sales to finance! Definitely recommend Garland Cadillac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hello babydoll, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

Edin in the internet department has been the most helpful...

Edin in the internet department has been the most helpful representative i've ever worked with. she knows her inventory AND how to properly assess her customers needs. 10/10 would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hello mgarcia5573, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!