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Faulkner Honda Doylestown

(3,261 reviews)
2022 state dealer award
View 15 awards
2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,261 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Honda Doylestown from DealerRater.

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Leasing a Honda Civic for the second time from Keenan Honda

This is my second time leasing a car from Keenan Honda. I love the car, a Honda Civic, and the service at Keenan Honda is excellent. Cindy Carr, my Sales Rep, second time around, quickly and professionally responded to my needs, and went to bat for me with the rest of team, and I walked away with a Honda Civic 2016 sedan, by the way, voted North American car of the year and for good reason! I noticed that there was a minuscule dent in the front fender on an otherwise perfect car, and called Cindy the next day just to have her document it and she insisted I bring it in to be fixed overnight and loaned me a car free of charge for the day. Three years ago, after shopping around thoroughly, I can honestly say Keenan Honda was the only dealership that gave me a payment schedule that matched my budget--Hence my loyalty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sandy B! Thank you for taking the time to write and share this great feedback about your car-buying experience with us! It sounds like you are loving your new Honda Civic, and we are so glad to hear that you were happy with the customer service and sales support that Cindy, Josh and Steve provided during and after your purchase. We truly appreciate having you for a customer, and thank you for your business! Please don't hesitate to contact us if you have any questions about your new Civic, or if there is anything we can do for you!

6/11/16 purchase

My husband and I had a wonderful experience at Keenan Honda today! All of the employees were very helpful and knowledgeable. Joe was great to work with; he took time to explain all of our options and answer all of our questions! Jerry was also wonderful, as he helped us with all of the paperwork. Overall, it was a great experience and we look forward to continuing to visit this dealership in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello E&J1016! We are so glad to hear that you enjoyed your car-buying experience at our dealership, and that you were happy with the customer service you received from Joe, Jerry and our team. Thank you for your business, and for this great review!

New car purchase

We had a great experience with the sales personnel and finance team. I was not impressed with the job done on detailing the vehicle prior to taking delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello woodsman! We are sorry to hear that you were not happy with the detailing done to your vehicle prior to delivery. We read all of our reviews, and try our best to use the feedback our customers provide to improve our business and processes, so we truly appreciate that you took the time to share this information! It's great to hear that you were happy with the customer service that Josh and Steve provided, and that overall, you were pleased with your car-buying experience with us. Thank you for your business and your review. Please don't hesitate to reach out to us if you have any questions, or if there is anything we can do for you!

Excellent Customer Service at Keenan Honda of Doylestown, PA

I just leased a 2016 Honda Accord Coupe form Cindy Carr and couldn't be more satisfied. She is an excellent salesperson and in fact, the whole team at Keenan, from sales to insurance, couldn't have been more professional, friendly, and helpful. The price they quoted me was so good, I couldn't pass it up. Despite the fact that I got my car at the end one of their busiest days, they were a pleasure to deal with! I would consider continuing with Keenan when the lease for this car expires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Gr8tfuldead! Congratulations on your new Honda Accord! We hope you are enjoying your new car, and are so glad to hear that you were happy with the customer service Cindy provided as well as your overall car-buying experience at our dealership! Thank you for your business, and please don't hesitate to contact us if you have any questions, or if there is anything we can do for you!

Professional

Located the car we wanted as it was not in their inventory and delivered it in timely fashion. Mr Mumma was very thorough in delivering the vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Hi Joe64! Thank you for this review! We are glad to hear that you were happy with the customer service that Eric provided, as well as your overall car-buying experience at our dealership. Thank you for your business!

New Pilot Lease

Pat Regan at Keenan was excellent through every step of the process, from requesting the exact vehicle we wanted to him finding and delivering it. The paperwork was smooth and easy. I highly recommend Pat and Keenan, it was a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hi Matthew! Thank you for writing this review! We're glad to hear that Pat ensured that everything went smoothly all the way through from inquiry to delivery. We truly appreciate your business and thank you for your recommendation!

First used car purchase for me

My husband and I purchased a 2014 Honda Odyssey. This was my first used car purchase. John Carper from Keenan Honda worked with us every step of the way. I would recommend this dealership without reservation. Thank you, Keenan Honda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi bryanliz! Thank you for your recommendation! We are so glad to hear that you were happy with your car-buying experience with us, as well as the customer service that John provided. Thank you for your business, and for recommending our dealership!

Leased new Honda Accord EX-L V6 - Pat Regan was exceptional

Pat Regan carefully and patiently explained every detail to me with wonderful patience! And when at the last moment a family issue caused me to have to delay, he STILL remained excellent in patience, understanding and flexibility. He even called several days after I began the lease to see if I had any new questions and offered his time at the dealership for additional help with the many features on my new car. This is excellent customer service and it is much appreciated! Everyone at Keenan was extremely helpful in every way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello MEC! Thank you for this great review and feedback! We are so glad that Patrick ensured you had a stress-free car buying experience with us, and that you were happy with the sales support and customer service he provided throughout. Thank you for your business!

Helpful,courteous,efficient

I called Keenan Honda because I really wanted a new Honda Pilot. They were a Costco approved dealer. I live about an hour away. Pat Regan, the salesman spoke with me on the phone and by email. He was very helpful and arranged everything without me having to go to the dealership until I was ready to pickup my new car. Their price could not compare to other dealerships. When I met Pat last night it was like I had known him for a while. He explained all the features on my car and made sure I was comfortable driving it. They were extremely busy and it was past closing time , but he never made me feel rushed. All of the finance people and sales people were so friendly and helpful. I would definitely go there if I ever get another vehicle!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Dancinggrandma! Thank you for this wonderful review and feedback about Pat and your car-buying experience with us! We hope you are enjoying your new Honda Pilot, and are so glad to hear that you were happy with the customer service and sales support that Pat provided from start to finish. Thank you for your business, and please don't hesitate to contact us if you have any questions, or if there is anything we can do for you!

Excellent, friendly service

Joe Danzo is easy to work with, explaining everything clearly regarding interest rates, subtleties among models, and all responses to our questions. We didn't feel at all pressured or alarmed by that sense of alert over being rushed for which some salespeople in the auto industry have been known over time. We were in a few years ago and had the same good experience at Keenan then as well.

Rating breakdown (out of 5):
  • Customer service
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review and rating! We truly appreciate that you took the time to write and share this wonderful feedback about your car-buying experience at our dealership. It's great to hear that you were happy with the customer service and sales support that Joe, Jerry an Julie provided throughout your purchase, and that you didn't feel pressured or stressed - that is always our goal! Thank you for your continued business, and please don't hesitate to reach out to us if you have any questions, or if there is anything we can do for you!