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Castle Volkswagen of Schaumburg

(678 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (847) 725-0877 (847) 725-0877
Used (847) 725-0833 (847) 725-0833
Service (847) 378-1652 (847) 378-1652

Reviews

(678 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Volkswagen of Schaumburg from DealerRater.

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Brooks was great to work with.

Brooks was great to work with. Made the experience a pleasant one and worth the drive from Iowa

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I worked with Angel and he was dedicated to make sure he

I worked with Angel and he was dedicated to make sure he found me the exact car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Castle Volkswagen of Schaumburg. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This dealership was a little of out of the way compared

This dealership was a little of out of the way compared to where I live. However, I’m so happy I chose this dealership. Everyone was really welcoming and friendly. Every step of the way was explained to me and I just felt really comfortable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kiesha, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Volkswagen of Schaumburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dan was very helpful and kind.

Dan was very helpful and kind. The whole experience was awesome and I would definitely recommend coming to this dealer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Castle Volkswagen of Schaumburg. Thanks for the recommendation, and have an amazing day!

Andy made our car buying experience so easy.

Andy made our car buying experience so easy. Thank you so much for your help!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Klee, we're happy you found our staff to be so supportive during your experience here at Castle Volkswagen of Schaumburg. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Brooks helped us from start to finish.

Brooks helped us from start to finish. Great customer service, and helped me get familiar with my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bill, we're happy you found our staff to be so supportive during your experience here at Castle Volkswagen of Schaumburg. We are always more than happy to assist you if anything else comes up. Take care!

You introduced me to a nice car.

You introduced me to a nice car.He was very kind and responsive to my requests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Hiro, we're happy you found our staff to be so supportive during your experience here at Castle Volkswagen of Schaumburg. Please let us know if there is anything else we can do for you; we are more than happy to help!

Brooks was awesome and he had an aura which didn’t seem

Brooks was awesome and he had an aura which didn’t seem pushy like the usual salesman. He was quick with completing the necessary process. I highly recommend him to any future customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Castle Volkswagen of Schaumburg. Please don't hesitate to reach out if there's anything additional we can do for you.

The people were very helpful.

The people were very helpful. The whole process of buying a car went very smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

Process was easy and simple, gave me the best deal and

Process was easy and simple, gave me the best deal and was very pleased. Gave me a great deal on my trade too! Will be a repeat customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.