Reviews
I appreciate the professionalism of the service advisor
I appreciate the professionalism of the service advisor and the outcome of the service work.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always fast and efficient and a great value for servicing
Always fast and efficient and a great value for servicing my vehicle, friendly and fair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service advisor was very knowledgeable, efficient,
The service advisor was very knowledgeable, efficient, attentive to my instructions. She was on top of my service from start to finish.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carlos was sooooo helpful and accommodating when I showed
Carlos was sooooo helpful and accommodating when I showed up, passing through Denver, with part of the protective covering to the undercarriage dragging and scraping the pavement. I just needed a quick fix that would last. They got the job done in no time and I was on my way. Great job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Erin took care of us and did a great job.
Erin took care of us and did a great job. She is the best service advisor we have ever had. I walk with a walker and she accommodated me well. The work on our Lexus was done perfectly. Thank Erin for us. John and Barb White
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always can get an appointment when I want.
Always can get an appointment when I want. Most service reps have been great. My car is well taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor Van was not very communicative.
My service advisor Van was not very communicative. I texted him several times and received no response. I was told my vehicle would be ready in about 2-2.5 hours, but I didn't get a text that it was ready until i texted and called about it. I had a loaner so it wasn't a huge deal but please be communicative. I was told my vehicle would be washed and vacuumed prior to it's return, but it was clear that didn't happen because when I asked about it, they rushed to wash it, but I was told they couldn't get the dog hair out while vacuuming. It was clear the car hadn't even been vacuumed. That's fine, but please just be honest about it next time and respond to your customers when they reach out to inquire about their vehicle. I know everyone is busy, but it only takes a minute or two to respond to a text.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your honest feedback. I’m sorry for the lack of communication and the frustration it caused during your service visit. I also apologize that your vehicle wasn’t returned to the clean standard we promised, and I appreciate your understanding about the dog hair. We’ll use your comments to improve how we communicate and follow through on our service promises. I’ll be reaching out to you soon, but please feel free to contact me anytime at your convenience. Thanks again for bringing this to our attention. - William Johnson III, General Manager, (303) 277-9339
Easy scheduling, terrific service, greeters, and kept to
Easy scheduling, terrific service, greeters, and kept to the schedule as promised for completion of work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The associates are always helpful and informative.
The associates are always helpful and informative.i feel comfortable with their advice and insights
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Dealership to get ones car serviced.
Great Dealership to get ones car serviced.. Great Staff and waiting area.. Prompt service that is well done..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair