Reviews
Great service!
Great service! I was satisfied from start to finish with purchasing a new vehicle. I highly recommend Ms. Tesha as your sales representative, went out of her way to make sure you are satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that you had a positive experience with our team at Paul Thigpen Ford of Waynesboro. Thank you for the recommendation, and enjoy your new vehicle.
Professional staff, excellent customer service.
Professional staff, excellent customer service. Honest information provided, and I am satisfied with my buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad our team at Paul Thigpen Ford of Waynesboro met your needs. Thank you for sharing your experience, and take care.
Again, thanks to the professional Team at Paul Thigpen Ford dealership for my satisfaction with my new vehicle.
I have a government law suite against this company for
I have a government law suite against this company for senior abuse. They have had 5 managers in the last year. They sold me a Mercedes with bad tires and a bad battery verified by the Mercedes company and sold me a maintance contract and then told me they can't work on in Mercedes and won't give the money back to me. Then they told me they would get me in another car and lied and I went in and they said no. Since then they have called and false advertised nothing down and we can get you in a car and it's false advertisements!!!! Bad service , bad management , bad sales. And not accredited with BBB and won't work with BBB. Waynesboro doesn't need a NB ad business like this one here. Seriously pass the word.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Sales and service team are wonderful.
Sales and service team are wonderful. We were very satisfied with the purchase of our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for choosing Paul Thigpen Ford of Waynesboro. We're glad to hear about your positive experience with our Sales and Service Teams.
Everything was great I will recommend others to Paul
Everything was great I will recommend others to Paul Thigpen Ford and to Julia Chisom Kevin and Antonio good job 👍😃
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words. We're grateful for your recommendation and happy to know our team provided a great experience.
As far as their service department it is terrible.
As far as their service department it is terrible. I went in for an oil change and was told it would take an hour. I sat for over 2 hours waiting….7.5 months pregnant at that. I was told it took longer because “something came up in the shop”. Save yourself and go to a different ford location.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Cailey, Your feedback is important to us here, and we would appreciate the opportunity to speak with you to address your feedback about the subsequent wait time that you encountered with our Service Department for an oil change. It would be much appreciated if you would give us a call at your earliest convenience. Thank you, Paul Thigpen Automotive Group - Management Team (762) 365-3028
Our experience was unexpected, everyone was friendly and
Our experience was unexpected, everyone was friendly and kind. They made my husband and I feel comfortable. Your know when you go to dealerships you can't wait to leave this wasn't the case felt like family. We would recommend them to our family and friends 🤠☺️😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly welcoming service.
Friendly welcoming service. I found my vehicle online. They took care of me since I live three hours away. Made my purchase easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re pleased that our team at Paul Thigpen Ford of Waynesboro could make your vehicle purchasing process easy and convenient. Wishing you enjoyable drives in your new ride.
No extra key provided, said they could hook me up with a
No extra key provided, said they could hook me up with a guy and that most used cars didn't have spare keys. Also, no paper dealer tag provided as promised. Of course, I'm the best and most valued customer when I was purchasing the used 2023 Chevrolet Camaro. When I finally realized I was going to have to pay the three to five hundred dollars for the key, I basically told them that I guess it's better for it to come out of my pocket than Paul Thigpen's...no reply, so I guess they agree with me. I also know they could have given me a better deal on the Camaro and my Honda trade in.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Your feedback is very important to us here. We would like the opportunity to speak with you about your recent car-buying experience with our Sales Team. It would be much appreciated if you would give us a call at a time that works best for you. Best Regards, Paul Thigpen Automotive Group - Management Team (762) 365-3028
Work with you ,very courteous I told him what I had to
Work with you ,very courteous I told him what I had to work with and he made it happen
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad you had a seamless experience working with our team at Paul Thigpen Ford of Waynesboro. Thank you for the positive feedback and kind words.