Reviews
Great Experience
Great experience. I shopped at several other locations (i.e. BMW, Audi & Cadillac), and was extremely impressed with the easy of working with the staff. In addition, to being extremely impressed with the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear of your great experience!!! We aim to make your shopping experience at Tafel memorable, and we always aim to impress! Thank you so much for taking the time to provide your positive feedback. We appreciate your business, and look forward to earning it in the future!
"Simply the Best"
Working with Tafel Motor Company is "Simply the Best! I love the Mercedes line of cars and feel that they're "the best"! I have bought over 10 cars from Eric Torsch. He makes buying a new car so easy and fun. He is the best!!! Tafel Motor Company is so professional and so thorough and I would rate them as "the best"! And last but not least is Stacy Parks and the service team. They always make service go very smoothly and I think that they are" the best"!!! I highly recommend Tafel Motor Company if you want "Simply the Best"!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"Simply the Best" is what we love to hear!! We are glad to hear of Eric Torsch and Stacey Parks' continued efforts and success in providing you with an excellent experience at Tafel Motor Company! We strive for nothing but the best for our customers, and your feedback of your memorable experiences assures that we are providing nothing less. Thank you for taking the time to share your experience with us, and we look forward to many more years of earning your business!
Wonderful Experience
After doing a lot of research, I knew that I wanted to buy a certified Mercedes. I met Steve McDonald at the Louisville New Car Show and, because of his professionalism, friendliness, knowledge and experience, we knew that we wanted to work with him. He made the buying a new car a great experience! Megan Hailey was also very helpful in showing me how to operate all of the features of the car. Her knowledge and expertise were very valuable. Jesse Upchurch (finance) was also very helpful. A pleasure to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We certainly appreciate your kind words and we thank you for doing business with us! At Tafel Motors, we truly strive to give our customers an experience that is like no other, and it is wonderful to hear that Steve and Jesse made the process professional and comfortable. We understand that sometimes negative connotations to the car buying experience, and it is our goal to make sure our clients are receiving nothing but the best in every aspect of their time with us. We are also happy to hear you were able to benefit from our product concierge, Megan Hailey, and her extensive knowledge of the vehicles. If you have any questions about your Mercedes-Benz, please do not hesitate to contact us. We look forward to working with you again in the future!
Positive Experience at Tafel
My husband and I worked with John Foye when purchasing our new vehicle. John was very knowledgable about the product, approachable and listened to our needs. He encouraged us to take a weekend test drive to ensure we could see how the vehicle would handle on the road. He was great to work with during the purchase of our car. He kept us informed until the car arrived. Many thanks to John!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your positive feedback! We are sure John will appreciate you taking the time to let us know that he provided you with the memorable experience we strive for at Tafel Motor Company. Our extended test drives are a service we find very beneficial to our customer's when selecting the perfect vehicle for their needs, and we are satisfied to hear that this was helpful in your decision making process. We appreciate your business, and please do not hesitate to contact us when any questions you may have in the future.
Smooth buying process
Tafel was very welcoming upon arrival. David was an excellent salesman and went the extra mile to help us out when purchasing a used vehicle. Everyone at the dealership was friendly and the car we purchased was everything David had promised it would be -- and more. I would not hesitate to return to Tafel the next time I need a car. A+!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us your positive feedback, and the A+ !! It is wonderful to hear that David was able to help deliver your expectations. We truly pride ourselves on delivering nothing but the best experience for our clients. David is a valued member of our staff, and he will certainly appreciate your kind words and recommendations. We hope to see you again in the future!
purchase of mercedez slk350
Todd Cherry was my sales rep and walked me through the whole process of purchasing my vehicle. I was treated like a queen! I appreciate all they did! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
At Tafel, we live by the motto, "the best or nothing" and we are happy to hear that Todd was able to provide you a memorable, and royal, experience! If you have any questions about your new vehicle, please do not hesitate to contact us. We look forward to working with you again in the future!
Great used car with no hassles
This dealership was laid back and delivered on their promise to repair minor damage to a used car. Car looked great and Steve MacDonald was easy to work with. I had a great experience even though I probably wasn't their typical customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We understand that the car buying process can sometimes be a stressful one, and at Tafel Motors, we truly strive to make sure our clients are getting nothing but the best experience. Thank you for taking the time to leave your positive feedback. We certainly appreciate your business and we look forward to working with you again in the future!
Business purpose
Had the opportunity to purchase a vehicle for company use and was able to communicate with Brad to find a vehicle that matched my needs and the budget that I was working with. Very professional team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave your positive feedback! We are thrilled we were able to assist you with your company purchasing needs and budget. We are proud to hear that Brad was able to help you during the process and was successful in helping you select the perfect vehicle! Our Tafel team aims for "nothing but the best" , and we are excited that we had the opportunity to demonstrate that for you with our professionalism. If you have any additional questions, please do not hesitate to contact us!
Leased Smart for 3rd Time
Amazed at how easy and economical this experience has been. Everything was very quick and easy. Highly recommend sales service and financing. Thank you for everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so thrilled to hear your experience with us was amazing! We certainly appreciate your kind words, and we thank you for doing business with us! At Tafel Motors, we truly strive to give our customers an experience that is like no other, and it is wonderful to hear that Todd and Coleman made the process hassle free, quick, and easy. We understand the sometimes negative connotations to the car buying experience, and it is our goal to make sure our clients are receiving nothing but the best in every aspect of their time with us. If you have any questions about your Smart vehicle, please do not hesitate to contact us. We look forward to working with you again in the future!!
Best in Kentucky
David, was so helpful and excellent to work with! This was my second GL 450 purchased from him. He is certainly an asset to the very excellent team at Tafel Motors! I love my new Mercedes!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"Best in Kentucky" is what we like to hear! Thank you for taking the time to leave this positive feedback regarding your time with us. At Tafel Motors, it is our goal to ensure our clients are receiving a memorable experience, and we are happy to hear both of your purchases were excellent experiences. We thank you for doing business with Tafel Motors, and we look forward to working with you again in the future!