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Dutch Miller Ford of Ripley

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (9 reviews)
Visit Dutch Miller Ford of Ripley
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (855) 874-9233 (855) 874-9233
Used (855) 714-1614 (855) 714-1614
Service (855) 874-9346 (855) 874-9346

Inventory

See all 168 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2025.
Thanks for stopping by! As one of the newest additions to the Dutch Miller Auto Group, we are excited to bring friends and family pricing here to the greater Ripley area. Please feel free to look around; we have information on recent community and charity events, exclusive vehicle demos by our knowledgeable sales team, and live inventory and service discounts. Check us out on Facebook for special content from community events, contests and giveaways, and more. Schedule your maintenance visit in just a few clicks, or find the perfect accessory with our easy-to-use parts finder.
Welcome to Dutch Miller Ford of Ripley!

Service center

Phone number (855) 874-9346

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (9 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dutch Miller Ford of Ripley from DealerRater.

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Was supposed to drive there to buy a truck.

Was supposed to drive there to buy a truck.. tried getting the final price we agreed on on paper but they stopped responding.

Was supposed to drive there to buy a truck.

Was supposed to drive there to buy a truck.. tried getting the final price we agreed on on paper but they stopped responding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Overall satisfactory purchase

Dylan Osborne was my salesperson. He was quick to reply to my vehicle inquiry. Once we moved forward, I was mostly happy with my service. I misunderstood and thought LoJack and warranty was included in the price as I was not given any price until I saw paperwork. They did come down on delivery price and overall, I am very happy with the Expedition we purchased. One issue I did have was it came with a smoke smell which was not disclosed and I am very sensitive to that. They did purchase an ozone generator which removed the smell and thus far I am very satisfied.

Overall satisfactory purchase

Dylan Osborne was my salesperson. He was quick to reply to my vehicle inquiry. Once we moved forward, I was mostly happy with my service. I misunderstood and thought LoJack and warranty was included in the price as I was not given any price until I saw paperwork. They did come down on delivery price and overall, I am very happy with the Expedition we purchased. One issue I did have was it came with a smoke smell which was not disclosed and I am very sensitive to that. They did purchase an ozone generator which removed the smell and thus far I am very satisfied.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad business

I reached to inquire about a vehicle that had been listed for sale for a couple of months. Connected easily with a sales rep and talked about being an out of state buyer, no concerns but was kicked to a finance manager when I asked for an out the door price. They had to wait for “the girls in the office” to run the numbers and was told it might be a few hours. I heard back the next day from the sales rep that they were still working on an OTD price. Then got a message that the “market had shifted” and the GM increased the sales price by over $4,000 - which still was not an out the door price. Bad business and cannot recommend.

Bad business

I reached to inquire about a vehicle that had been listed for sale for a couple of months. Connected easily with a sales rep and talked about being an out of state buyer, no concerns but was kicked to a finance manager when I asked for an out the door price. They had to wait for “the girls in the office” to run the numbers and was told it might be a few hours. I heard back the next day from the sales rep that they were still working on an OTD price. Then got a message that the “market had shifted” and the GM increased the sales price by over $4,000 - which still was not an out the door price. Bad business and cannot recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Service Dept is a joke. Told the guy on the phone what we...

Service Dept is a joke. Told the guy on the phone what we believe to be wrong with the car. They said $100 to run a diagnostic test. Ran it, told me nothing, charged $100 & told to come back to check electrical wires costing $300 for 3 hours of labor. We believe the problem is a relay in the smart junction box. They could not confirm this. Issue started out driver side turn signal staying on even when car is off. It ended up draining battery & had to put in a new one. It's ridiculous this business is unable to confirm an issue. Nothing should be paid until problem is fixed correctly. Difficult to find a mechanic you can trust around here.

Service Dept is a joke. Told the guy on the phone what we...

Service Dept is a joke. Told the guy on the phone what we believe to be wrong with the car. They said $100 to run a diagnostic test. Ran it, told me nothing, charged $100 & told to come back to check electrical wires costing $300 for 3 hours of labor. We believe the problem is a relay in the smart junction box. They could not confirm this. Issue started out driver side turn signal staying on even when car is off. It ended up draining battery & had to put in a new one. It's ridiculous this business is unable to confirm an issue. Nothing should be paid until problem is fixed correctly. Difficult to find a mechanic you can trust around here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Feb.22,2020Service department does a good job.But would...

Feb.22,2020 Service department does a good job. But would not recommend this dealership. Sales team very shady to say the least. Will sale a vehicle from under your nose if they can. They have no idea what customer service even means.

Feb.22,2020Service department does a good job.But would...

Feb.22,2020 Service department does a good job. But would not recommend this dealership. Sales team very shady to say the least. Will sale a vehicle from under your nose if they can. They have no idea what customer service even means.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Fast Friendly Service

My Edge broke down due to a bad belt Paul had it wreckered in to the service Dept and Aaron and the service team had me back on the road in less than an hour. The atmosphere is friendly and animal friendly (2 dogs) everyone including the business office and sales team were are great as well thank you for making a unfortunate situation bright.

Fast Friendly Service

My Edge broke down due to a bad belt Paul had it wreckered in to the service Dept and Aaron and the service team had me back on the road in less than an hour. The atmosphere is friendly and animal friendly (2 dogs) everyone including the business office and sales team were are great as well thank you for making a unfortunate situation bright.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service Department Sucks

Bought a new F-150 had issues with engine missing and blowing blue smoke. Service dept says that’s normal in all new Fords. They said all new trucks blow smoke. They took me for a ride in another new one and it didn’t smoke. Then was told to take it to another dealership to get worked on cause there service techs have No idea what they are doing and the service Navarro’s has no idea what he is doing. I HIGHLY RECOMMEND TO NOT BUY OR GET YOUR VEHICLE SERVICED AT I-77 FORD. I will never do busy with them ever again.

Service Department Sucks

Bought a new F-150 had issues with engine missing and blowing blue smoke. Service dept says that’s normal in all new Fords. They said all new trucks blow smoke. They took me for a ride in another new one and it didn’t smoke. Then was told to take it to another dealership to get worked on cause there service techs have No idea what they are doing and the service Navarro’s has no idea what he is doing. I HIGHLY RECOMMEND TO NOT BUY OR GET YOUR VEHICLE SERVICED AT I-77 FORD. I will never do busy with them ever again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Fantastic dealer

I have been buying vehicles and getting service from this dealer for about 8 years now. The always exceed my expectations. I cannot give enough praise for this dealership.

Fantastic dealer

I have been buying vehicles and getting service from this dealer for about 8 years now. The always exceed my expectations. I cannot give enough praise for this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Bad Mechanics

I took my F-350 to have front end suspension work $1300 of work. Picked it up and got through Ripley then to my road( ONTO A HILL WITHOUT GUARD RAIL !)and my steering felt really weird and my tire almost came off cause the dumb SOB... Didn't tighten any lug nuts! I called they offered a discount oil change.... REALLY ! Sad I could have been killed in an accident and only offer discount oil change .... Great Job!

Bad Mechanics

I took my F-350 to have front end suspension work $1300 of work. Picked it up and got through Ripley then to my road( ONTO A HILL WITHOUT GUARD RAIL !)and my steering felt really weird and my tire almost came off cause the dumb SOB... Didn't tighten any lug nuts! I called they offered a discount oil change.... REALLY ! Sad I could have been killed in an accident and only offer discount oil change .... Great Job!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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See all 9 reviews