Ourisman Ford of Manassas

It’s was great!!!!!!!!!!!!!! I would do it again it a great dealership I would not hesitate to buy another vehicle

Spoke to Carlos in the pre-owned division for a week trying to purchase a 2019 EcoSport. I'd gotten pre-approved for a loan by my bank, which I needed a signed buyer's note for. I got the buyer's note, got it signed by myself and the dealership, had sent it off to the bank, who sent it to the dealership. I did all this online while signing on to an insurance policy as my previous policy was out-of-state and no longer active. The policy would not be active until the following day, so I was NOT ABLE TO PICK UP THE CAR that night. The last I heard from the dealership (who deals with my bank directly) was that everything was set on their end, and from the bank that they were just waiting on the underwriting team (both exchanges are pictured). The following day after I got off work I told Carlos what time I could come by to purchase the vehicle, had received confirmation from him, and got a ride to the dealership which is an hour out of my way. For the third time this week. It turns out that while I was on my way another potential buyer looked at the car and had decided they wanted it. When I showed up I had the situation explained to me and was told to sit and wait for the new buyer to explore financing options to decide if they wanted to go through with it. In the end, the new buyer liked the agreement, and the dealership SOLD THE CAR TO THE NEW BUYER. They SOLD THE CAR while I was ON THE WAY TO BUY IT, after having been in constant contact with them for a week. I talked to a manager (whose name I didn't grab and, after asking Carlos for, will probably not get as I'm CERTAIN I'll get ghosted by these folks) who said this dealership is FIRST COME, FIRST SERVE. This was after they had sat on the completed forms that were sent to them by my bank. The manager lied to me about hearing back from the bank and played dumb when I told him his own salesman had told me everything was ready. This was after they had tried talking me into a financing option earlier in the week that would have sat me either with a down-payment way out of my price range or with a payment plan with nearly TWENTY PERCENT INTEREST. I left without the car, having given a week of my time to this shady dealership, and with an insurance policy for a car that someone else bought. This place runs on extremely sketchy business practices and will not honor your business if they can get even another cent from someone else. They operate on lies and scams and care only about how much money they can get from you. And if not from you then from absolutely anyone else. DO NOT SHOP HERE! If this is how they treat their own customers who they have had ongoing business with then I would be worried about the state of the actual cars. If they don't scam you on the front end, then they will on the back.

I was shopping for a Truck and found one at Ourisman Ford. 3 weeks in a row they discounted the truck by $500 each week. Our deal came down to that they would not discount another $500. I told them if I wait another week they would discount it? They said yes however your trade in is no longer valid. What kind of Dealership is this? I highly recommend that you NOT deal with these people. On top of that, I didn't realize that I was also dealing with their Ai asst. Frustrating and a waste of time. I rate this dealer 2 out of 10. Don't bother.

Spoke to Carlos in the pre-owned division for a week trying to purchase a 2019 EcoSport. I'd gotten pre-approved for a loan by my bank, which I needed a signed buyer's note for. I got the buyer's note, got it signed by myself and the dealership, had sent it off to the bank, who sent it to the dealership. I did all this online while signing on to an insurance policy as my previous policy was out-of-state and no longer active. The policy would not be active until the following day, so I was NOT ABLE TO PICK UP THE CAR that night. The last I heard from the dealership (who deals with my bank directly) was that everything was set on their end, and from the bank that they were just waiting on the underwriting team. The following day after I got off work I told Carlos what time I could come by to purchase the vehicle, had received confirmation from him, and got a ride to the dealership which is an hour out of my way. For the third time this week. It turns out that while I was on my way another potential buyer looked at the car and had decided they wanted it. When I showed up I had the situation explained to me and was told to sit and wait for the new buyer to explore financing options to decide if they wanted to go through with it. In the end, the new buyer liked the agreement, and the dealership SOLD THE CAR TO THE NEW BUYER. They SOLD THE CAR while I was ON THE WAY TO BUY IT, after having been in constant contact with them for a week. I talked to a manager (whose name I didn't grab and, after asking Carlos for, will probably not get as I'm CERTAIN I'll get ghosted by these folks) who said this dealership is FIRST COME, FIRST SERVE. This was after they had sat on the completed forms that were sent to them by my bank. The manager lied to me about hearing back from the bank and played dumb when I told him his own salesman had told me everything was ready. This was after they had tried talking me into a financing option earlier in the week that would have sat me either with a down-payment way out of my price range or with a payment plan with nearly TWENTY PERCENT INTEREST. I left without the car, having given a week of my time to this shady dealership, and with an insurance policy for a car that someone else bought. This place runs on extremely sketchy business practices and will not honor your business if they can get even another cent from someone else. They operate on lies and scams and care only about how much money they can get from you. And if not from you then from absolutely anyone else. DO NOT SHOP HERE! If this is how they treat their own customers who they have had ongoing business with then I would be worried about the state of the actual cars. If they don't scam you on the front end, then they will on the back.

Had car towed to Quick Lane Service. Although because of age of vehicle (25 years), it took 4 days to obtain parts, Elizabeth kept me informed and vas very kind to this 94 year old. Vehicle sees to perform well now..

Went in to buy a used 2025 Lexus which I had looked at several days earlier. Asked them to touch up a couple of nicks and they said the car price had increased by $500 and so they could fix the nicks or do nothing and maintain the original price. Then they started rushing me to complete the paperwork because there was a serious online buyer who had started the purchase process. Needless to say, I did not win the eBay like bidding war. I don’t recommend doing business with these folks EVER again.

Received great service from Hussain, I would recommend him to anyone. He made sure to meet all my needs.

Great car buying experience. This was my second vehicle purchased from Jason. Jason Clark and Josh provided excellent customer service.

Left the truck with an intermittent fault. Reception (Zain) was great and kept us up-to-date during the analysis and follow-up.

Quick replys, well stocked with trucks and cars. Great teamwork. Good communication with me via emailand text