Reviews
All KIA representatives from front to rear are courteous
All KIA representatives from front to rear are courteous and friendly. Feels good to have people eager to help and never too busy to ensure your happy. We now purchased 2 2025 vehicles 90 days. For a total of 3 KIAs. Huge thanks to Chevy for his professionalism and high persostandard of customer service! He is TOP shelf quality Kia Representative
All KIA representatives from front to rear are courteous
All KIA representatives from front to rear are courteous and friendly. Feels good to have people eager to help and never too busy to ensure your happy. We now purchased 2 2025 vehicles 90 days. For a total of 3 KIAs. Huge thanks to Chevy for his professionalism and high persostandard of customer service! He is TOP shelf quality Kia Representative
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Salesman Kirk was very knowledgeable and answered
Salesman Kirk was very knowledgeable and answered questions we had on vehicles we looked at. We were down to 2 vehicles and talked about advantages and differences in both and agreed on pricing.
Salesman Kirk was very knowledgeable and answered
Salesman Kirk was very knowledgeable and answered questions we had on vehicles we looked at. We were down to 2 vehicles and talked about advantages and differences in both and agreed on pricing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Check engine light came on and brought it in to find out
Check engine light came on and brought it in to find out a rodent had chewed the wiring to a component of the fuel system. $4.7k quoted to repair! Called car insurance and they would cover it. Took it to Toyota if New Bern who actually did it for $446 right under my deductible. Come to find out Kia tried to rip us off by replacing the whole component not just the part. Called to speak with supervisor over dealership and he never got back to me.
Check engine light came on and brought it in to find out
Check engine light came on and brought it in to find out a rodent had chewed the wiring to a component of the fuel system. $4.7k quoted to repair! Called car insurance and they would cover it. Took it to Toyota if New Bern who actually did it for $446 right under my deductible. Come to find out Kia tried to rip us off by replacing the whole component not just the part. Called to speak with supervisor over dealership and he never got back to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The staff there is personable and attentive.
The staff there is personable and attentive. I walked in hesitant but left fully satisfied.
The staff there is personable and attentive.
The staff there is personable and attentive. I walked in hesitant but left fully satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kia of Jacksonville is a great company to work with.
Kia of Jacksonville is a great company to work with. I really love your service team . Special thanks to Chris Vance for the amazing job on getting my Van fix.. Thank you all the Pickett's of Maple Hill, NC..
Kia of Jacksonville is a great company to work with.
Kia of Jacksonville is a great company to work with. I really love your service team . Special thanks to Chris Vance for the amazing job on getting my Van fix.. Thank you all the Pickett's of Maple Hill, NC..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kia service offers reliable maintenance, skilled
Kia service offers reliable maintenance, skilled technicians, timely repairs, genuine parts, and excellent customer satisfaction.
Kia service offers reliable maintenance, skilled
Kia service offers reliable maintenance, skilled technicians, timely repairs, genuine parts, and excellent customer satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very happy with my last visit to Jacksonville Kia!
Very happy with my last visit to Jacksonville Kia! Love the new updated facility, timing of everything with my vehicle service was right on point!
Very happy with my last visit to Jacksonville Kia!
Very happy with my last visit to Jacksonville Kia! Love the new updated facility, timing of everything with my vehicle service was right on point!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly, patient and knowledgeable staff.
Very friendly, patient and knowledgeable staff. Our sales rep is very helpful when it came to helping my daughter set up the system in her first car
Very friendly, patient and knowledgeable staff.
Very friendly, patient and knowledgeable staff. Our sales rep is very helpful when it came to helping my daughter set up the system in her first car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service team at KIA is professional and keeps me
The service team at KIA is professional and keeps me informed throughout the process via an online tracking feature. My car serviced quickly and returned in great condition. Excellent customer service!
The service team at KIA is professional and keeps me
The service team at KIA is professional and keeps me informed throughout the process via an online tracking feature. My car serviced quickly and returned in great condition. Excellent customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They tell you one thing then call you and tell you it’s
They tell you one thing then call you and tell you it’s more money
They tell you one thing then call you and tell you it’s
They tell you one thing then call you and tell you it’s more money
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair