Reviews
Thank You very kindly Ed for undoing what initially was a...
Thank You very kindly Ed for undoing what initially was a nightmare. Your willingness to fix my problem goes beyond exceptional customer service it’s more like genuinely caring. I can’t express my gratitude enough. It’s service and people like you who bring people back to your dealership for many years to come. Sincerely a very satisfied customer. MG
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, it is fantastic to hear that Ed provided you with such an outstanding experience! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of West Chester.
The entire team, Matt Melsheimer, Alfonso Colon, Katie an...
The entire team, Matt Melsheimer, Alfonso Colon, Katie an finance and Michael Lutzo who was a delight when he delivered my car., made for a wonderful experience. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of West Chester are glad to have you as a customer.
This was a recall, contrary to my previous experiences,...
This was a recall, contrary to my previous experiences, all went well; staff approach and ease of getting a loaner car were professional and pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, and we're happy to hear that we met your expectations. We will share your comments with our team, and we look forward to working with you again.
Best Mercedes dealership in the state. I live 2 hours...
Best Mercedes dealership in the state. I live 2 hours away and won’t have my GLK services anywhere else. The service is top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Mercedes-Benz of West Chester. We appreciate your business and hope to see you again soon!
The service was above my expectations I would definitely...
The service was above my expectations I would definitely refer family and friends for any auto bodywork service to the vehicle can’t thank you enough
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Mercedes-Benz of West Chester, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The service was excellent. Jenn and Steve each worked...
The service was excellent. Jenn and Steve each worked their hardest to make the deal work for both parties and were professional throughout the whole process. The experience was positive from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Urgent help needed
We found a dead battery when dewinterizing our RV in preparation for a camping trip with our 2 young grandsons. Matt fit us in right away so we didn’t have to disappoint our most important people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of West Chester!
Very nice inventory. Staff well informed. Helpful....
Very nice inventory. Staff well informed. Helpful. Followed COVID guidelines exactly. Overall experience was excellent. This is our second car purchased from this dealership. Both times we had very good experiences.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're happy to hear that you had a positive experience, and we hope you enjoy your new car!
Wonderful experience; Chris was very helpful.
Service is general is very good and courteous. I have been happy with the courtesy. Chris is wonderful to work with. He is honest and upfront what needs to be done and is close to tentative cost estimate. Highly appreciate his help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your business and this review. We're happy to hear Chris and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!
My husband who passed away May 2nd always bought the cars...
My husband who passed away May 2nd always bought the cars and felt we never had problems with Mercedes . Dick liked the plainness which made it stand out they are good looking cars. I was always happy when he bought me one. Mercedes is a wonderful Company. Dottie Irrgang
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Dottie! We look forward to sharing your compliments with the team, and please don't hesitate to let us know if we can be of further assistance.