Reviews
Simple
I came in to get my car maintenanced. Marvin came in and went through the the things that needed service. He made it quick and easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great! Very satisfied!!
Tak Lam and his associate Elliotte were very very helpful. I would always buy car in future from Tak Lam and his associate Elliotte. Ritchie in Finance was also helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Getting your car serviced on a Sunday - Very Convenient!
First Class Dealership supported by excellent Customer Service in all Departments. Mike and Todd in the Service Department go above and beyond to make sure you and your car are taken care of properly. Good old-fashioned Customer Service at it's Best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service
I lived in East Bay but done all 2 years or 25,000 mi ToyotaCare maintenance at Piercey Toyota for only 1 reason - Quality of Work and Excellent customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fixing driver's side mirror
After my 50k mile service, I noticed that driver's side mirror did not dip when I reversed the car. I was too busy to take the car back until 2 months later. Walter Yamamoto took the car in and had it fixed with no charge. Thanks Walter for taking good care of me. I bought the car from Piercey Toyota and have them service this car from day 1.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good experience on buying car from Piercey TOYOTA
Trade in 2009 RAV4 with 2018 RAV4. The sales representative Tony giving us very good suggestions. We satisfy the services provided from Piercey TOTOTA. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service for 45k
Quality of Service was great. Chris (Christopher Abernathy) from Service Dept is awesome. Great to interact with him. Gives fair and honest observation about the vehicle's condition and suggests what needs to be done immediately and what can be scheduled for some time later. Even the Service Technician's video of his review of the car's condition is of great help as you never get to see what they see when you drop off your vehicle and head back to work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
The customer experience was very nice! Dexter took very good care of me. They gave me a ride home, called me to let me know what was wrong with my car before doing any work, and called me once my car was ready. They even brought me my house keys when I left it was the dealership! The whole experience was less than 2 days.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great but forgot about wheel alignment package
The service is great but the advisor forgot to remind me that I have a wheel alignment package. So I missed getting the wheel alignment done while my car was in for a 35K routine service.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great customer service/buying experience with Chen Zaballero
Very knowledgeable, courteous, efficient, and caring person who helped us with picking and purchasing our car- Toyota Rav 4 SE model. I appreciated the attention to detail and assistance. Thanks Bhuvaneshwari Jayaraman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car