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Empire Cadillac of Long Island City

(569 reviews)
2024 consumer dealer award
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2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Cadillac of Long Island City from DealerRater.

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Edina Music is the greatest sale women!

Edina Music is the greatest sale women! Mike martindale the finance director and Edina music worked so hard to get done. I really appreciate the hard work and dedication. I will be back for my escalade!

Edina Music is the greatest sale women!

Edina Music is the greatest sale women! Mike martindale the finance director and Edina music worked so hard to get done. I really appreciate the hard work and dedication. I will be back for my escalade!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We appreciate your positive review and we are glad that Edina, Mike, and the team provided you with 5-star service. Our guest's satisfaction is our top priority. Wishing you the safest of travels until we meet again!

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Jeff and Mike were absolutely amazing!

Jeff and Mike were absolutely amazing!!!! From start to finish, they were professional, efficient, and truly committed to making it happen for us. They listened to what we wanted, worked through the details, and made sure we left with exactly what we came for. The whole experience felt smooth and stress-free. Highly recommend working with them!

Jeff and Mike were absolutely amazing!

Jeff and Mike were absolutely amazing!!!! From start to finish, they were professional, efficient, and truly committed to making it happen for us. They listened to what we wanted, worked through the details, and made sure we left with exactly what we came for. The whole experience felt smooth and stress-free. Highly recommend working with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gabrielli, we strive for 100% customer satisfaction, and we are glad that Jeff and Mike provided you with thorough and efficient service. It is our pleasure to assist you in any way possible. We thank you for your kind review and recommendation. Safe travels!

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I had good experience at Empire while purchasing my

I had good experience at Empire while purchasing my vehicle Jeff the sales person was very smart knew exactly what I needed and what must be done the finance manager Micheal was also great to work with explain and answers all of my questions and concerns and louis the used car manager took care of me very happy with the deal

I had good experience at Empire while purchasing my

I had good experience at Empire while purchasing my vehicle Jeff the sales person was very smart knew exactly what I needed and what must be done the finance manager Micheal was also great to work with explain and answers all of my questions and concerns and louis the used car manager took care of me very happy with the deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing our dealership and for your positive review! We are pleased to hear that Jeff, Michael, and Louis provided you with a top-notch and informative experience. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns.

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Jeff is the greatest he help with every step of the

Jeff is the greatest he help with every step of the process was very patient got me a car i needed and wanted Micheal the finance director was excellent and fast amd the louis the used car gave me a great deal

Jeff is the greatest he help with every step of the

Jeff is the greatest he help with every step of the process was very patient got me a car i needed and wanted Micheal the finance director was excellent and fast amd the louis the used car gave me a great deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Abdou, Thank you for sharing your positive experience with us. We are glad that Jeff, Michael, and Louis took great care of you and met your automotive needs. We strive for 100% customer satisfaction. Congratulations on your new ride!

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Jeff C is great person and Michael in finance was lovely

Jeff C is great person and Michael in finance was lovely the whole entire staff was pleasant to the used car manager Louis who gave us a great deal and Mike got us approved I recommend Empire to everyone

Jeff C is great person and Michael in finance was lovely

Jeff C is great person and Michael in finance was lovely the whole entire staff was pleasant to the used car manager Louis who gave us a great deal and Mike got us approved I recommend Empire to everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tanya, we appreciate your kind review and recommendation! We are so glad that Jeff , Michael, and Louis provided you with 5-star service. It is our pleasure to assist you in any way possible. On behalf of the entire team- congratulations on your new ride!

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Edina Music always provides great service!

Edina Music always provides great service! The vehicle was listed at a great price Mike Martindale the finance direct provide a great finance company, great monthly payment! I recommend all tlc driver to come here overall 10/10!

Edina Music always provides great service!

Edina Music always provides great service! The vehicle was listed at a great price Mike Martindale the finance direct provide a great finance company, great monthly payment! I recommend all tlc driver to come here overall 10/10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review and recommendation! We are pleased to hear that Miek and Edina took exceptional care of you and ensured your experience with us was 5-stars. Our guest's satisfaction is our utmost priority. Wishing you the safest of travels in your new vehicle until we meet again!

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eff and Louis the used car manager was delightful they

eff and Louis the used car manager was delightful they help us understand how to finance and gave us the deal they are the best

eff and Louis the used car manager was delightful they

eff and Louis the used car manager was delightful they help us understand how to finance and gave us the deal they are the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star rating! We are so glad that Jeff and Louis took great care of you and ensured your experience with us was an all-around success. We wish you safe travels and hope for an opportunity to work with you again.

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Louis the used car manager was magnificent and Jeff the

Louis the used car manager was magnificent and Jeff the salesman was very helpful we are very happy with our purchase

Louis the used car manager was magnificent and Jeff the

Louis the used car manager was magnificent and Jeff the salesman was very helpful we are very happy with our purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wendy, we appreciate your positive review and we are overjoyed that Luis and Jeff provided you with a 5-star experience. Our guest's satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

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eff and Louis the used car manager was delightful they

eff and Louis the used car manager was delightful they help us understand how to finance and gave us the deal they are the best

eff and Louis the used car manager was delightful they

eff and Louis the used car manager was delightful they help us understand how to finance and gave us the deal they are the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rudy, thank you for your 5-star rating! We are so glad that Jeff and Louis took great care of you and ensured your experience with us was an all-around success. We wish you safe travels and hope for an opportunity to work with you again.

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I was treated great by Empire Buick Long Island city the

I was treated great by Empire Buick Long Island city the staff from the salesman Jeff to the manager Louis and Melanie they all was very helpful for me to understand everything even tho my English is not good at all they are really the best

I was treated great by Empire Buick Long Island city the

I was treated great by Empire Buick Long Island city the staff from the salesman Jeff to the manager Louis and Melanie they all was very helpful for me to understand everything even tho my English is not good at all they are really the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review and we are overjoyed that Jeff, Louis, and Melany provided you with 5-star service. Our guest's satisfaction is our utmost priority. We hope for an opportunity to work with you again.

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