Empire Cadillac of Long Island City

great service they took me in my service light was on and they didn't hesitate to get me in timely manner

This was my second time acquiring a vehicle with Empire Cadillac. Their service is exceptional. This time I was assisted by Mr. Jesus Rosa & Jean James , both gentlemen were very accommodating, professional and personable. I highly recommend anyone interested in purchasing or leasing a vehicle, new or pre-owned to visit Empire Cadillac of Long Island City.

My experience at Empire Cadillac was amazing! Edina Music was my product specialist. She allowed me to go over the different options I wanted. Was able to answer all my questions and concerns. Mike Martindale the finance director was very professional and knowledgeable. Thank you to the Empire Cadillac Team.

Dealership is great by all account Every one is and affable. For example while you’re waiting,someone would ask you if There’s something they can do for you Coffee, water anything at all That’s great

Extremely Disappointing Experience My experience at this dealership was frustrating from beginning to end. I had a scheduled appointment to pick up a new Cadillac and was asked to complete all the necessary paperwork in advance. For several days leading up to my visit, I repeatedly requested final pricing details, only to be told each time that the manager would review everything in person. Despite having an appointment, I was left waiting for over four hours, continuously reassured that I was “next” and it would only be “30 more minutes.” After two hours, I asked for the keys to my trade-in vehicle and said I would come back another time. Instead, I was told that since it was the end of the month, they were eager to finalize everything and “get me out of here” in my new car. They insisted that all my paperwork had already been completed, and my insurance updated, yet it still took another two hours from that point just to see a manager. When I was finally seen, the pricing we had initially discussed was supposed to include everything except taxes, the document fee, and the first month’s payment. Instead, they attempted to add a $1,500 destination charge, a fee already included in the vehicle’s MSRP. When I questioned this, I was told I was mistaken and that this charge is added separately on a lease. However, even a quick online search confirmed this tactic, known as “double freight,” is a deceptive and well-documented way to inflate the vehicle’s cost. To make matters worse, they tried to present themselves as doing me a favor by waiving the “admin fee” and only charging a “bank fee,” which are often just different names for essentially the same charge. The entire process felt more like a game of misdirection than a legitimate transaction. What disappointed me most wasn't just the surprise fees, it was the lack of integrity and the complete disregard for my time. From the moment I walked into the moment I left, over nine hours were wasted due to avoidable delays and evasive practices. Bottom line: If you're considering this dealership, proceed with extreme caution. Scrutinize every detail, question every fee, and be prepared to spend your entire day there. Transparency isn't a bonus, it's a basic expectation that this dealership failed to meet.

Extremely Disappointing Experience My experience at this dealership was frustrating from beginning to end. I had a scheduled appointment to pick up a new Cadillac and was asked to complete all the necessary paperwork in advance. For several days leading up to my visit, I repeatedly requested final pricing details, only to be told each time that the manager would review everything in person. Despite having an appointment, I was left waiting for over four hours, continuously reassured that I was “next” and it would only be “30 more minutes.” After two hours, I asked for the keys to my trade-in vehicle and said I would come back another time. Instead, I was told that since it was the end of the month, they were eager to finalize everything and “get me out of here” in my new car. They insisted that all my paperwork had already been completed, and my insurance updated, yet it still took another two hours from that point just to see a manager. When I was finally seen, the pricing we had initially discussed was supposed to include everything except taxes, the document fee, and the first month’s payment. Instead, they attempted to add a $1,500 destination charge, a fee already included in the vehicle’s MSRP. When I questioned this, I was told I was mistaken and that this charge is added separately on a lease. However, even a quick online search confirmed this tactic, known as “double freight,” is a deceptive and well-documented way to inflate the vehicle’s cost. To make matters worse, they tried to present themselves as doing me a favor by waiving the “admin fee” and only charging a “bank fee,” which are often just different names for essentially the same charge. The entire process felt more like a game of misdirection than a legitimate transaction. What disappointed me most wasn't just the surprise fees, it was the lack of integrity and the complete disregard for my time. From the moment I walked into the moment I left, over nine hours were wasted due to avoidable delays and evasive practices. Bottom line: If you're considering this dealership, proceed with extreme caution. Scrutinize every detail, question every fee, and be prepared to spend your entire day there. Transparency isn't a bonus, it's a basic expectation that this dealership failed to meet.

Can't be trusted! Make sure sure you everything in writing BEFORE you give them even one dollar. We were promised stuff by Juan that literally took everything back after we paid. Then everyone did the same. Stay away.

Got there at 7 AM I was out by 930 Add an oil change and they took my coupon

Excellent service and professionalism. They fulfill all that I ask for. The explained everything about the vehicle and help with the log ins

Awesome Edina Music took care of everything I ask her for. She's amazing thank you for helping me She's awesome.