Keffer Hyundai

Welcoming employees especially Orlando at service New facility inviting and welcoming. I will return soon

Great service! Fast service. Friendly staff. Made the experience pleasant and memorable. I would highly recommend them!!

This is a good dealership. Consultants are on point and they try hard to provide a great experience. There is a knew consultant named Ramon that is the best I’ve experienced I. The 8 years working with Keffer

Very straightforward and professional staff. Good communication amongst the service department. Interior could be bigger though.

AC stopped working early Aug. No appointment for 2 weeks. Finally confirmed loaner as expected return was 4+days. Never heard from service unless I initiated. Car is 20 mo old with 16K miles-said not under warranty. Quoted $800+. Finally spoke to manager and he was to get back to me. Never did. I called original service contact-he was still charging the $800 but spoke to manager and agreed no charge. Picked up the next day-with a different service person and charge was still there. After a long wait, finally picked up my dirty car. VERY DISAPPOINTED in the entire experience. Was a big Genesis fan until this.

My wife and I seen a car online and was interested in seeing it. I called Keffer and spoke to Rose, set up an appointment the next day to meet with her and check the car out. Unfortunately she had another customer, she’d been working with and referred us to Stephen. Stephen was great. I was very disappointed that the car I had scheduled to see couldn’t be found. Stephen showed us another 2023 Santa Fe with low miles, practically a new car. We test drove it and liked it but was really wanting to see the one we had seen online. After about an hour and half searching of for the car, we were told it had been in an accident and was in the body shop for repairs. Would’ve been nice if we could’ve told us this earlier as we had already been there 2 hours. That didn’t sit well with me, so I decided I needed some time to talk it over with my wife. Stephen, the sales rep and Stephen, the sales manager were very understanding and we left. After talking it over, we decided this was the car for us. They had made us a very aggressive offer from our first visit, being that the original car we went to see wasn’t available. They kept the same offer, even after my car, I was trading in, had to be towed in because of the alternator. That meant a lot to us and the experience purchasing the car went great. That being said, the main reason I decided to purchase the car was Stephen, the sales rep. He was friendly, very easy to talk to, humorous and just an all around great guy. I felt I made a new friend with him and wish him nothing but the best moving forward. This is the second consecutive car I’ve purchased from that dealership in the last 11 years and would highly recommend the dealership to anyone interested in making a new or used car purchase. Many thanks, Benny and Sandie Rumfelt.

Excellent service, from the people who received your car and the front lady were amazing

Service was fast and staff was very courteous. It’s also nice to have snacks and drinks in the waiting area.

Nice facility with professional and knowledgeable staff. Organized and as efficient as possible since it always takes time to finalize.

My recent service experience was not good!!! I made an appt for an oil change and tire rotation. My tires were not rotated. I know it was not done because I have a very prominent scratch on my right front rim and that tire/rim is still in the same spot. I didn't notice that they weren't rotated until i got home. I’ve left a message for the service manager and spoken to two other people at the dealership, but I can’t get ANYONE to call me back. It’s ridiculous! At this point, how can I even be confident that my oil was changed? Also, I was told when I showed up that I was not due for service even though I received an email from genesis of Charlotte indicating that I was due. I’ve since been told that those are automated emails and not accurate. Why send them then? That makes absolutely no sense. It's confusing and a waste of your customers time. I’ve also since received an email from genesis of America stating I was due for service! It’s insane how uncoordinated this all is. I’m very upset by the service, or lack there of, that I’ve received. I would appreciate someone reaching to me to address this promptly.