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Cumberland Chrysler, Dodge, Jeep, RAM

(825 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–6:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2016 consumer dealer award
New (866) 227-7554 (866) 227-7554
Used (866) 227-7586 (866) 227-7586
Service (866) 425-7080 (866) 425-7080

Reviews

(825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cumberland Chrysler, Dodge, Jeep, RAM from DealerRater.

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Great service department!

Great service department! Always in and out quick for oil changes! Customer service is spot on!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us 5 stars, and for leaving such an incredible review of our service department! We are delighted to hear that your experience with Cumberland Chrysler Dodge Jeep Ram was great, and that our team provided you with top-notch customer service. We understand how important it is to be in and out quickly, especially when its for something like an oil change, so thank you for noticing that. We hope you continue to come back for any of your automotive needs!

I liked the friendly atmosphere and the professionalism

I liked the friendly atmosphere and the professionalism of their employees and especially Chris Hartbarger.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a glowing review about Cumberland Chrysler Dodge Jeep Ram! We're delighted to hear that the atmosphere was friendly and our employees were professional. We would especially like to thank you for taking the time to recognize Chris Hartbarger's work here. His dedication and hard-work are truly appreciated by everyone in our team and it's wonderful to see it is being noticed from our customers as well. We strive to ensure that all of our customers have an enjoyable shopping experience whenever they choose to visit us, and we're glad that we met your expectations!

Unprofessional and poor service.

Unprofessional and poor service. Was happy with Jason service guy but the other guy needs fired total xxxxxxx. Jason said to bring my jeep in for oil change and he could slide in my recall on my battery in on my 2023 4xe Rubicon as long as i got there by 11:00 that next morning. Which i did. The guy that was there wasn’t jason some other guy; anyway asked what can i do for you? I replied Jason said if i got my jeep here right when u guys opened up he could do a oil change and my recall. Shouldn’t take but a few hours. The service guy that replied like i said Jason not here real smart xxx like! And he said that has to be scheduled. I reiterated back i drive here from Smithville and took time off of my job to get this done. He replied back even more stern of a smartass like i was a 2 year old and said Jason not here. Then it took them 3 hours to do a oil change and i was the first vehicle there. I told the guy I’m never coming back horrible experience and service. I will take it to another jeep dealership before it even a thought going back there!!!!!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We apologize that your visit with us at Cumberland Chrysler Dodge Jeep Ram didn't meet your expectations. We understand how important and valuable a customer's time is, and we are disappointed that your experience left you feeling dissatisfied. We are committed to providing the highest level of professional service to our customers—it is unacceptable for any of our team members to give less than the warmth and respect you deserve. Your disappointment with the way you were treated is taken seriously, and we take this opportunity to use it as an opportunity for reflection and improvement. Again, we apologize for any inconvenience caused by this unfortunate event. If there is anything else we can do to make up for the lack of professionalism in your experience let us know at your earliest convenience. Thank you again for taking the time to share your experience with us.

The guys were very helpful and efficient.

The guys were very helpful and efficient. They provided me with a car, so I could go do my errands.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review your experience at Cumberland Chrysler Dodge Jeep Ram. We are so happy that you had a great experience with us. It sounds like the team provided you with an efficient service which we are thrilled about! We're glad your errands were made possible with the car and we hope to serve you again in the future. Thank you for being our customer!

Joseph was great!

Joseph was great! Extremely friendly and easy to talk to. He really seemed to genuinely care about his job and customers. It was refreshing. I hope he sticks around for a long time. He deserves a raise and I wish I could exclusively deal with him. I know he works in service and in his own words, “can’t sell cars” but I would buy one from him no problem. He was honest, transparent and genuine. Thanks Joseph!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so delighted to hear about your wonderful experience with Joseph! We believe in putting our best foot forward when it comes to providing customers the type of experience we would want for ourselves and our families. It means the world to us when folks like you take the time to let us know that not only did we meet, but exceeded your expectations. We thank you for leaving such a generous review- it's thrilled with what Joseph has accomplished during his time here at Cumberland Chrysler Dodge Jeep Ram. Rest assured, his feedback will be shared with our internal teams and he will be showered with appreciation for his commitment to going above and beyond for our valued customers. We hope you will give us another chance in the near future- it will definitely be worth it!

Best service department the area, in and out quickly

Best service department the area, in and out quickly with a great waiting area and great coffee.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about our service department at Cumberland Chrysler Dodge Jeep Ram. We're delighted to hear that we got you in and out quickly, and that you enjoyed our comfortable waiting area with complimentary coffee. Our team works hard to provide only the best care to everyone who visits! We appreciate your review and hope to see you again soon.

Great bunch of guys, great job,keep up the great job,

Great bunch of guys, great job,keep up the great job, awesome. I would recommend them to anyone who wants new truck or car,

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the fabulous 5 stars, and we are so glad you recommend us to your family and friends! Here at Cumberland Chrysler Dodge Jeep Ram, we strive to provide excellent service to each of our customers. We truly appreciate your positive feedback and we look forward to serving you in the future. Have a great day!

Great people to work with.

Great people to work with. Helpful with everything. Got the problem solved for me. Happy customer.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and for sharing your great experience with Cumberland Chrysler Dodge Jeep Ram. It's always a pleasure to receive positive feedback from our customers! We are thrilled that we were able to get your problem solved quickly and to your satisfaction. Thank you for being such a valued customer and we hope you continue to use our services in the future.

Excellent service and employees.

Excellent service and employees. I bought this Dodge PU from this dealer in June 2023, picked it up July 2003. Had all service and repairs done by this dealer, especially Mike Martin.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your glowing review of Cumberland Chrysler Dodge Jeep Ram! Special thanks to Mike Martin for his service in helping you find the perfect vehicle to suit your needs. We value our customer relationships, especially when it comes to providing top-notch service and maintenance, which is why we appreciate that you chose us as a partner in keeping your Dodge PU running smoothly. It's always great to hear from satisfied customers and we look forward to seeing you on your next visit should the need arise. Thank you again!

Always friendly and work done quickly.

Always friendly and work done quickly. I love that you do not have to have an appointment

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your five-star review of Cumberland Chrysler Dodge Jeep Ram! We are delighted to hear that we were able to provide you with a positive customer service experience every time you've visited us. It is truly our goal to ensure that each and every one of our customers leaves satisfied, whether they had an appointment or stopped in without one. We look forward to seeing you again soon!