Reviews
Very accommodating
I needed to have my passenger airbag replaced before my trip to the beach (I never have anyone in the passenger seat, which is why there was a delay). They squeezed me in and then provided a shuttle to and from work while they replaced my airbag. Very easy from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sue, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Haley Toyota will treat you like a king!
I'm 66 years old, and honestly this was the best I have EVER been treated by ANY car dealership ever!!! My wife and I were treated like royalty! Kelly Allen, your Internet Sales Manager, went far beyond the call of duty to make us happy and meet all our needs; as well as Cory Carter, the Finance Manager, who we felt gave us an excellent rate and advice on the extended Warrenty which we added to our loan. Both answered all our questions and explained what we need to know in great detail. We are proud to be a member now of the Haley family and show off our new Toyota with the Haley name attached to it! Thank you so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Kelly and Cory were able to go above and beyond your expectations and provide you with a memorable experience. We are pleased to hear about your great experience at Haley Toyota of Roanoke! If there is anything else we can do for you, just give us a call! Best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
The Best Car Buying Experience!!
The process was very easy. Kelly Allen was awesome to work with. He guided me through the whole car buying process easily and quickly. There was no pressure. It was a great buying experience for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Kelly was able to meet your needs. At Haley Toyota of Roanoke, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as fast, easy, and pressure-free as possible. We look forward to assisting you with your future sales and service needs. Best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great service.
Very quick to get in and out. Very professional. My car was left clean. Highly recommend to anyone looking for a great car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Robin! We're glad to hear that the Haley Toyota of Roanoke team was professional and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Good Service Environment
Comfortable environment in which to wait. Also provides Wifi and charging stations so I could work while there. Coffee, drinks and snacks available.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Diane. Haley Toyota of Roanoke team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Great service!
Everyone was so friendly and efficient. The took the time to answer my questions after my car was serviced. I left and then returned because I forgot to ask them to check my windshield washers. They took the time to replace them right then. Wonderful!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, thank you for taking the time to submit this amazing feedback. Our team takes pride in their friendly and efficient customer service and will be happy to hear that you left Haley Toyota of Roanoke satisfied. We are very appreciative of your 5-star review. If there is anything more we can do for you please come back and see us any time! Take care! Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Great service
Great experience. Keith very good salesman. Since you need 20 words, here are a few more to fill this thing out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that Keith at Haley Toyota of Roanoke was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
work done in timely manner, efficient staff
wait time is very good, staff is friendly, but professional and it's a pretty comfortable place to sit and wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gloria, I sincerely thank you for going out of your way to write this review about Haley Toyota of Roanoke. We try to create a friendly, professional, and comfortable environment for each and every customer. If you have any further needs, please come back to see us. Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Great experience
Very pleasant waiting area, and work done in a timely manner. Facilities very clean and employees very friendly and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Hubert. It's Haley Toyota of Roanoke's commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Clean and Comfortable Lobby
The lobby is comfortable and the staff are friendly. The space is clean and uncluttered. It would be better if we had a heads up on the wait time.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sarah thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at Haley Toyota of Roanoke. Thank you for your feedback, and we hope to see you again soon! Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com