Reviews
Excellent staff, especially salesman Keith Morris
Knowledgable salesman Keith Morris Morris gave us the information we asked for, got us a good deal, and was not high pressure regarding us making a quick decision. He allowed us to change the color of the vehicle we had put a deposit on the day before.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Samuel thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know Keith was able to show you our dedicated and personalized service at Haley Toyota of Roanoke. Don't hesitate to reach out if you have any further questions or needs. Congrats, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great service
Very professional staff and we were given a loaner car which was great, we didn't have to sit and wait for our truck to get fixed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Courteous, prompt, efficient service
This was the first time I had service done at Haley and based on the good experience will be coming back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Paul. Glad to hear that you were impressed with the service we offer here at Haley Toyota of Roanoke. If there is anything more we can do for you please come back and see us any time! We look forward to seeing you again! Sincerely, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Clean facility, friendly employees
Friendly employees, clean facilities. Buying process was very easy and quick. Large selection of vehicles and staff made sure to review options of vehicles that had features I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Whitney, thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Haley Toyota of Roanoke. I am glad that our team was able to help you with all of your needs. If you have any further needs, do not hesitate to stop by for a visit. Thanks,Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Clean facilities
Sales person helpful in asking questions to determine what we were looking for. We were shown several cars and give a test drive
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Robert, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us at Haley Toyota of Roanoke if you have any questions on your new vehicle. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Professional and Positive Buying Experience
Ricky was very professional and thorough. He made the buying experience a real joy. We did not anticipate buying a vehicle on Memorial Day but the offer was excellent and the vehicle was just wanted we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Garret. Thank you for writing such a great review about your experience at Haley Toyota of Roanoke! We appreciate the feedback and are pleased that your experience with Ricky was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours.We look forward to seeing you again. Best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Excellent sales dept
Dealing with Dewey Rottenberry and Kelly. They found exactly what I wanted at the price I wanted and did not hassle me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, Holly. We are very happy to hear that Dewey and Kelly could help get you set up with the perfect new car. If there is anything more we can do for you please feel free to come back and see Haley Toyota of Roanoke anytime! Take care, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
great expiriene
Kelly Allen was great! We had to switch out the new vehicle, he was very patient and helpful. Only suggestion is that you guys need bottled water in the waiting room at least in the summer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ajaykumar, thank you for your feedback and recommendation. It's fantastic to know that Kelly was able to provide incredible assistance. Also, thank you so much for your suggestion. We look forward to working with you or anyone you might send our way in the future. Best Regards,Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great car buying experience
The Friendliness of everyone at the dealership made for a great car buying experience. Special thanks to Keith Morris! I would definitely recommend Haley Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Susan! We're glad to have Keith on our team and that we could provide you with a positive experience. If you ever need anything from Haley Toyota of Roanoke in the future, please don't hesitate to let us know. Take care! Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Service experience was great
Waiting area was clean and comfortable and the wait was what I expected. The staff was friendly and knowledgeable. Nice experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, William. Here at Haley Toyota of Roanoke it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com