Reviews
This company has zero integrity, professionalism, and are
This company has zero integrity, professionalism, and are dishonest. They told me you for weeks they can do the deal, but they lied and showed they are completely incompetent, meanwhile they held my deposit after they know they can't do the deal. Also, once they found out I was Jewish and MAGA they changed their attitude immediately and all of a sudden became Anti-Semitic and said at the end by the manager, "THEY CHOSE NOT TO SELL ME THE CAR". The salesman made Anti-MAGA comments. Do not buy from them, we should not support companies like this.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. At Jaguar Land Rover Naperville, we take all concerns seriously and are committed to treating every customer with respect, integrity, and professionalism, without regard to race, religion, political beliefs, or any other personal characteristics. We assure you that discrimination of any kind is strictly against our values and policies. We would like the opportunity to better understand your experience and address your concerns directly. Please contact our General Manager/Joe Quaranta at 630-300-5000 or via email jquaranta@patrickcars.com so we can discuss this matter in detail and work toward a resolution. We appreciate the opportunity to listen and learn. Sincerely, Patrick Dealer Group Customer Relations Team
Customer service is OK.
Customer service is OK. They are nothing like Patrick BMW who gave me outstanding service. Vin #SALEBEEE0R2345394, 2024 Black Defender V8 that Land Rover Naperville is now selling, had way more damage than what Carfax is disclosing. I have photos if interested. I purchased the car for $122,000 and was one month into my ownership when I was in the accident where a guy blew the stop sign and basically totaled the Defender. My insurance did not want to write it off so Land Rover Naperville repaired it. Be cautious when buying this car that was basically completely rebuilt with existing wiring issues. Supercharger had to be replaced which would be a red flag if I was going to buy this Defender and why I got out of the lease.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. We’re sorry to hear about the challenges you faced and appreciate you bringing this to our attention. Transparency and customer satisfaction are our priorities, and we’ll ensure your concerns are reviewed. If you’d like to provide further details or photos, please feel free to reach out directly at customerservice@patrickcars.com
After 25 years online, this is the first negative review
After 25 years online, this is the first negative review I've ever left. Let me start with the positives and who this dealership might be for: Great people: The staff are friendly, knowledgeable, and create a professional, inviting atmosphere. You’ll feel welcomed and probably leave feeling good about your decision. Who this dealership is for: If you don’t care about costs, never look at a bill, and just want to get work done without thinking about the price, you’ll probably love this place. But if that’s not you—stay away from this dealership. While the salespeople are skilled at making you feel good about buying, that’s exactly why it’s dangerous. If you encounter issues after your purchase or want to feel like a valued customer, forget it. They’ll literally take you for a ride. As someone who NEVER leaves reviews, I’m writing this because I feel obligated to warn others. Do not buy a vehicle here—ever. If this helps even one person avoid the headache I’ve experienced, it will have been worth it. You’ve been warned.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your detailed feedback. We’re sorry to hear about your experience and take your concerns seriously. We’d like to better understand the issues you encountered and address them. Please reach out directly at customerservice@patrickcars.com so we can work to make things right.
I replied via email. Joe, the GM over there, has our communication. I'll share an update when and if I get a reply.
Update! Zero reply to my email. Doesn’t surprise me, why bother replying at all on here? So it looks like they are working to help. Again- go to these guys at your own risk. What a nightmare.
Buy here at your own risk.
Buy here at your own risk. They go thru General Managers every 3-6 months. All is well up to when you make the purchase. It goes down fast from there. No after the sale service. No respect for the customer and what they promised. I dropped $120K on a full size Rover 2 years ago and got ZERO for after sale service. That Patrick Promise is a bunch of ..... Try complaining to their offices in Schaumburg. You will get a bigger nothing. It's all about what you get after you write the check which in my case was a disaster. Stay away. Go to Orloff or Hinsdale. You will get great service there.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Jaguar Land Rover Naperville, however your online review profile isn’t providing enough information. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our team can fully understand what happened. We thank you for your time!
Your apology and kind words are appreciated, but your actions and the way you treat a customer after you complete the sale is a whole different story. I contacted you guys multiple times all the way up to the main corner office in Schaumburg and got nothing. Your rude and obnoxious GM was just that and he was there when I bought the car. I complained to RR USA, they sent me to Hinsdale RR. They took care of the issue and didn't charge me a dime. If you are really interested in knowing who I am, I bought a full size 2022 on December 18th, 2021. Patrick Promise is a Joke.
My Range Rover was serviced and I picked it up in January
My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is unacceptable on all levels. I left several VMs and 2 weeks later nothing. I have been on hold for over 6 minutes each time only to be transferred to a VM (I have recorded this as proof because it's hard to believe!!!) How is this acceptable!!!! I finally spoke to Ernie and he confirmed my truck is there but NO NOTES NOR NOTHING HAS BEEN DONE?? After 2 weeks. How does this even happen?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the service experience for every customer an enjoyable one. We appreciate the feedback and will make sure our service manager is aware of your experience if you didn’t have a chance to talk with him during your visit. If you wish to provide further feedback, please feel free to contact us at customerservice@patrickcars.com and provide us your full name, date of visit and best method of contact (if you wish to be contacted)