Jerry Seiner Buick GMC Vegas

Historically good service, but this last time was an exception. Was quoted a final price for a repair, approved the repair, and then was charged additional amounts after the repair was done. These additional charges were NOT disclosed prior to approval of the repair. Furthermore, numerous attempts to contact the service advisor, service manager and general manager were unsuccessful, and voicemails not returned. Highly disappointed with this type of "bait and switch" tactic.

This dealer used deceptive tactics and tacked on an undisclosed $27K rental fee; essentially stealing my $30K down payment. While the dealer was empty, they held me and my pregnant wife for 4.5 hours knowing we drove from California. They violated multiple ADA laws: I suffer from Multiple Sclerosis and my Wife was 9 months pregnant. They did not produce any paperwork and had me sign on a tablet. They offered a $10K incentive to get me to leave my BofA financing and failed to execute the incentive. They lied and said the number factor was an 8% interest rate equivalency then added a $27K fee that was undisclosed and we did not agree upon. They also waited over a month to send the paperwork in which prevented me from refinancing and led me to drive a vehicle illegally as the temporary registration had expired. After contacting them multiple times to solve the issues, everyone from the sales manager to the general manager completely lied to me. The finance manager avoided all contact. I was completely non-confrontational and initially thought it was a mistake as the finance manager had difficulties understanding and finalizing the lease. I am now seeking an ADA attorney to file a suit against this dealer to recover all damages and to ensure they never do this to anyone again. Their deceptive tactics was not only a violation of Nevada Title 52, but also a violation of federal ADA laws as they had us sitting there for absolutely no reason for over 4.5 hours. The sad part is that there is much more deception than what I've even described here.

Every time I visit the dealership, everyone is courteous and friendly. I always have a good feeling about leaving my vehicle there. Service has always been done promptly and ready when promised. My go to place for my vehicle service!

Evan & J.C. were very Friendly and professional. They kept the lease process as timely as possible. Great to deal with

I purchased a new GMC 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was still present and could cause the tailgate to open on its own, even after the recall repair. My truck has never been in an accident or damaged, so I contacted both the Las Vegas dealership, where I purchased the truck, and the Bountiful dealership, where it’s been serviced. Unfortunately, neither location was willing to take responsibility for the issue. Instead, I was told to call GMC directly. It’s incredibly disappointing. This truck cost nearly $100,000, and I trusted Jerry Seiner GMC with both the sale and ongoing maintenance. To find out there’s a significant issue with the tailgate—and then be told it’s my responsibility to deal with—is beyond frustrating. I expected better accountability and customer service from a dealership group I’ve spent so much money with. It feels like once they’ve made the sale, they’re no longer invested in taking care of their customers. Sadly, I can’t recommend Jerry Seiner GMC to anyone based on my experience

The service guy, Tony was very to the point on what will happen with my repairs. On time & polite!

JUST AN AVERAGE DEALERSHIP.. NOTHING SPECIAL AND THEY ARE IN NO HURRY TO PLEASE A CUSTOMER.

Absolutely exceptional customer service as always, Steven Mendiola our service advisor is always a pleasure to work with! Larry Tinnin the Service manager is fantastic the staff Is always friendly and courteous we purchase new Denali pickups here every few years and will proudly recommend and continue our tradition in the future! Thank you for your hard work and always making the best attempt to make things right!

NEVER BUY AT JERRY SEINER!! DO NOT PLAY THERE OUT THE DOOR COSTS. WHY WILL CHARGE MORE THAN LIST PRICE

NEVER EVER BUY AT jerry seiner buick gmc!!! Do not play there out the door costs. BEWARE IT WILL COST YOU MORE THAN LIST PRICE!!!!