CarMax Clermont - Now offering Curbside Pickup & Home Delivery

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(1 review)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(1 review)

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1.0

They aren’t the dealership to buy a $100k car at.

If you ever want to waste three hours of your Saturday afternoon go to CarMax and try to buy a $112,000 car. Website showed the car was available as a 24 hour test drive. Great! Scheduled an appointment, and headed the hour down to the lot. Get to CarMax. Great. Despite having an appt, had to wait 15 mins for an advisor. Scheduled to appraise my trade in. Great. You’d think they’d start that first, but no. Go to look at the Model X. Giant scratch in the door, and none of the door sensors would work correctly. Whatever. Fixable. Advisor said great, I can get you set up for the test drive. Give them my insurance policy which has two of my current Tesla’s on it. Should be hint number one that I was a serious buyer. We then get told “It’s Car Max policy that you can’t do a 24 hour test drive without a 80% charge. However we can’t find the CCS to Tesla adapter (they didn’t call it this, they really had no idea what it was called.). I say, okay! Simple solution, I can let you borrow the adapter out of my Tesla sitting in the lot. (Hint #2 that I may have been a serious buyer). That’s fine. We wait. Ask if we can test drive a Standard range model 3 while they did the appraisal, since we were curious about the difference in speed between the higher and lower trim. They say fine, we can do that so you don’t need to sit around while we do the appraisal. Turns out, Both of the model 3’s have less than 5% charge. So never mind about that. We wait around for the appraisal, then get told “Oh Nevermind! Despite the advisor telling you, despite the website telling you, and everything else, here is a policy that we have that states “Cars over $60k can’t do a 24 hour test drive” The senior advisor was willing to make an exception to the 15 min test drive policy and let us do a same day extended,,, howeeeveer at 3 hours into our visit, it was now too late for this, and we’d have to come back tomorrow. My trade in was worth $72k, and the car we were looking at was $112k. Not like we were trying to dick them around. If I’m dropping six figures on a car, I’m gonna take it out for more than 15 mins. Not to mention, like I said, I presented them with my Geico policy with two Tesla’s listed for coverage. Had they given me the extended test drive option earlier into my visit and said hey, we didn’t realize there was a policy change, I would have been completely fine with that. However we got multiple excuses over and over. I walked out with the despise that I never want to walk into a CarMax dealership again in my life. Nor will I ever recommend them to anyone either. So, bottom line. Wanna waste three hours? Go to CarMax and try to buy a premium car. You’ll get a Kia experience instead.

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