Reviews
Amazing best day ever
Super helpful and dedicated to providing you with the best deal got a great deal on used Nissan Frontier love this truck! Thanks Toyota and Tom Conrad!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share this with us! It was our pleasure to assist you in your search for a vehicle and I'm happy to hear that you're in love with your Nissan Frontier. I'll make sure to pass your compliments along to Tom. Regards, Bill Stahelin, General Manager
Professional service, excellent care
Having acquired my last Toyota from a family member, I had not shopped for a new Toyota at a dealership before. I never thought a car purchase could be enjoyable, but my experience at Larry Miller was just that!! Courteous, experienced sales people made car shopping easy! I would highly recommend the folks at Larry Miller Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jen, thank you for choosing us! I'm so happy to hear that our team was courteous and knowledgeable during your visit. We appreciate the recommendation and look forward to giving you another enjoyable experience in the future. Regards, Bill Stahelin, General Manager
No pressure and hassle free experience
Our sales Consultant (Bryce Bervig) was outstanding! We had a no pressure and hassle free experience. Bryce went over all the operations and options of the car, and even delivered it to us. He also scheduled an appointment to correct a cosmetic repair for us. The service department was friendly and quickly took care of us. Our overall experience was wonderful. Thank you Larry H. Miller Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this review! I'm so happy to hear that Bryce gave you outstanding service during your visit and I'll make sure to pass along your compliments to Bryce and our service department. We look forward to working with you again! Regards, Bill Stahelin, General Manager
Service department got us to look-great deal got us to trade
A sales flyer got us to stop into the dealership to check if we really could change cars and not have to lose money. We had a 3 year old low mileage RAV4. We stopped at Larry H. MIller and were introduced to Ricky Clavelli. He listened to our story and in a very short time had us in a new RAV4 which both Gayle and I love. Because of how quick the deal was made, we made certain assumptions that we not part of the deal. But after talking to Ricky, he and the dealership made us happy. Sales is not always about the closing the deal but if you have a happy buyer after the sales. They have done that. Thank you. The new car buyer seminar is worth the time spent. Kasssie Kascak put on a informative seminar. She also will put you in touch with someone that can help with any of your questions. She connected me with a technician (Pierce -I think) that helped me program my Scout GPS Link. He happily spent about a hour after the seminar doing that. Just an example of the excellent staff in the service department. My original RAV4 was purchased in Hackensack, NJ but had never been serviced anywhere except here in Calorado Spring and only at Larry H. MIller. They are great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you for taking the time to leave such a detailed review. I'm so happy to hear about your positive experience with so many members of our team! It was a pleasure helping you find the right vehicle to fit your needs and budget. Thank you for attending our new buyer seminar, you're going to love driving your new RAV4! We look forward to seeing you again. Bill Stahelin, General Manager
Awesome deal
JB contacted me about a special they had on a 2015 Prius. I discussed it with my husband and son and we figured out the financing. I called JB to see if he was available that night so we could stop by , but he'd just left the office. He contacted a co-worker, Stacey W. and she was available. Stacey was awesome! Very knowledgeable about the vehicle and pricing. She was able to get us a great deal!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! I'm happy to hear that you were treated well by JB and Stacey and I'll make sure to share this with them. We look forward to working with you again and hope you enjoy your new vehicle. Bill Stahelin, General Manager
Stress free service experience every visit
I simply wouldn't go anywhere else in town to have my Toyota vehicles serviced. It is seamless, stress free and hassle free care that I receive each time I visit. Kevin Whitlock takes the time to explain every detail of the service repair and provides superior customer service. He takes the worry out of the repair with a fair explanation of what is needed each time I am there. I was recently there and he was able to provide a comprehensive used car inspection for 2 vehicles I wanted to purchase. I was given a good solid report for both vehicles as well as information on purchasing used car warranties. I can't thank Kevin enough for the outstanding customer service he always provides, to include a timely return on phone calls. I have also utilized the shuttle service which makes it easy to be able to drop my vehicles off to be worked on. Thank you from a grateful customer, Sara Olson
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Sara, thank you for sharing your experience with us! It's wonderful to hear that you enjoy a stress free experience each and every time you visit us for a service appointment. I'll make sure to pass your compliments on to Kevin. We appreciate you as a loyal customer and look forward to seeing you again! Regards, Bill Stahelin, General Manager
Tom our salesperson
We were so happy with Tom's service so helpful, kind and never pushy we will always come back and refer our family members and friends great experience I will never forget how great we were treated!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom, thank you for taking the time to leave us this review. Your feedback is very valuable to us. I'm pleased to hear that Tom was so helpful and kind during your visit. This is the kind of experience we strive to give each one of our guests. We thank you for any future referrals and look forward to seeing you again! Regards, Bill Stahelin, General Manager
Tom Our Salesperson
Bought a new car from Tom he was so friendly, helpful, kind and never pushy I will always remember how I was treated here and will refer my family members and friends to Larry H Miller in Motor City!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us this review. Your feedback is very valuable to us. I'm pleased to hear that Tom was so helpful and kind during your visit. This is the kind of experience we strive to give each one of our guests. We thank you for any future referrals and look forward to seeing you again! Regards, Bill Stahelin, General Manager
Great experience, Great Price
Larry H. Miller Toyota did a great job, our experience was pleasant and timely. got what we wanted at a great price and they did every thing they said they were going to do. i would confidentially buy another vehicle from them and cars.com
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michelle, we love to hear about experiences like yours and thank you for sharing! I'm thrilled to hear that our team did a great job. It's our pleasure to help you find the perfect vehicle at the right price and we look forward to seeing you again. Regards, Bill Stahelin, General Manager
Purchased New SUV
Just purchased a new SUV two weeks ago. I found the salesperson to be rude at times saying things like "your new vehicle arrived, what time TODAY are you going to pick it up". Instead of "when are you available to pick it up". When I was available to pick it up the salesperson was to meet me at my house at 5pm, he arrived at 5:35pm. Once we arrived at the Toyota shop they kept me waiting for two hours to tell me "they can't do the purchase paperwork tonight because no one know how to the paperwork so come back tomorrow." Waist of a whole night. So I show the next day and it took them 3 HOURS to have me sign a simple form because the finance guy behind the glass didn't understand simple math. He kept on insisting the paperwork was correct and that I just didn't understand the form. The paperwork said I was financing $31,500. We both were looking at the agreed upon price on the paperwork before they ordered the vehicle. It clearly stated "$30,000 Out The Door (OTD)". So I told him "it’s $30,000 OTD minus the $500 down payment, it's simple math the bottom of the form needs to say I'm financing $29,500 or I'm calling a cab". He adjusted the form several times before it finally said the correct amount. I felt like it was his first day on the job and he didn't understand his own paperwork. That same day my salesperson was to meet me to discuss the features of the vehicle but he decided not to show. I've reminded my salesperson he promised me (in writing) a free rear cargo net. It's been two weeks and I haven't heard from anyone on anything. Since no one was available to tell about me anything about my vehicle I approached the service department. The guy told me that this coming Tuesday there was a new buyers meeting. I arrived on Tuesday and they told me it was next Tuesday. Another wasted trip. I feel like I'm consisting wasting my precious free time to accomplish nothing and it's getting on my nerves. Finally I would to like to complain about the manager. Why does he let all the experienced people leave at 5pm? You sale cars, why don't you keep someone past 5pm that know how to process paperwork? Between driving back and forth I’m 7 hours invested just to sign one simple form and during that whole time twiddling my thumbs no one bothered to tell me anything about my new purchase. I’ve been told Toyota makes quality products and I’m sure I’ll be happy with the vehicle (knock on wood) but I will never buy from Mr. Miller ever again. They don’t have their act together at this location.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car