Toyota of Colorado Springs in Motor City

Horrible service, never resolved the issues with a 2011 Highlander. We were so FRUSTRATED with Toyota's quality and service that we sold the car after 7 months. We will never buy another Toyota and we will never deal with the Larry H. Miller dealerships again.

I recommended the sales rep, Vicki Beard, and company within an hour of driving my new RAV 4 off the lot. I handed her card to my real estate client. He is brand new to Colorado Springs, but has already visited the dealer for service on his Rav 4 V6. He has his eye on a big white truck in the showroom, but needs to close on his new home first. Vicki was helpful, but never pushy, which I appreciated. She accomodated my schedule, which I appreciated. She listened to and understood my needs, and though I was not comfortable with the price for the whistles and bells I wanted, she helped me find what I was comfortable with and came in on her day off to serve my convenience. Thank you, Vicki! Bob, in finance, was also very helpful and patient, while we worked together to -unfreeze- my credit report access with Trans Union. Dan, in finance, made the paperwork a breeze. Together, everyone I met or spoke with was pleasant and helpful, making the experience an enjoyable one. Thank you!

I visited two of the Larry H. Miller Toyotas in Colorado Springs and the best thing I can tell you is to save yourself the hardship of Going to the Larry H. Miller in Motor City and go straight to the one on New Car Drive near Woodman and Powers. I spent hours haggling with the one in motor City getting nowhere. It took four hours to even test drive 2 vehicles. What a waste. I even went in there knowing what I wanted. That same night I thought I would call up the Toyota on the other side of town. I took my trade in up to them and within two hours I was driving back home in a new (used) vehicle. I couldn't be happier with the trade in value I received as well as how they handled the deal. They didn't try to haggle, they just made it happen for me. So if you are reading this do yourself a favor and if its a Toyota you are looking for shoot on over to LARRY H. MILLER LIBERTY TOYOTA SCION CO SPRINGS and save yourself a headache. I dealt with Mike (salesman) and Gary (manager), and finance was a breeze.

Everyone at the dealer was very friendly and responsive. I don't like buying new cars but this time the experience was great. I would highly recommend this dealer.

this was by far the best experience at a dealership we have ever had.it felt very relaxed and easy.they helped us out and it felt like they went out of the way to get us a better deal then we thought possible.we will be recommending them to everyone i know looking for a car or truck.

My car buying experience was exactly what it should be. It was a very easy, simple process. I would highly recommend Larry H Miller Toyota to anyone in the market for a new car.

From my email to the Toyota website I was able to make my decision on my second new car purchase. What I was real suprised to know was how my sales person Liz Wynn was telling me I could drive the new car home that same day and did. I am very happy with my choice in choosing Larry H. Miller Toyota Colorado Springs on 15 E. Motor Way. Thanks.

I bought a 2011 Toyota Sienna in 2010. The unit did not have the interior leather seat package that I wanted. The dealership (Mark Orabuena and crew) set up one of their sub-contractors in Denver to install a leather seat package. When we took delivery of the unit, there were several issues with the leather installation that were not satisfactory. The dealership arranged for the unit to be sent back to Denver for the corrections to be made. I was told by Mark that the unit would be filled with gas and thoroughly cleaned and prepped again after the unit returned from the Denver subcontractor. When we picked the unit up on a Friday it was almost completely out of gas and the interior had dust, insulation and other debris through out. This condition could not be remedied at this time as it was closing time and I live out of town and I had no more time available for additional service work. I had requested a 'loaner' from the Toyota dealership (Mark Orabuena) for this warranty issue and I was refused, which cost me over $100 for the dealership's problem. Again, there were several items the Denver subcontractor did not fix during the above warranty return and the unit had to go to Denver again. The Toyota dealership (Mark Orabuena) told me that this time a 'loaner' would be provided through Enterprise car rental and I was told to go pick up the car at Enterprise and that the charges for the rental would be pre-arranged. When I picked up the rental car I had to let them swipe my card, as usual. When I received my credit card statement, the charges for the rental car were being charged to me. I called the dealership (Mark Orabuena) and he said that the subcontractor in Denver was supposed to pay for it and he would check it out. He said he would get back to me, which he never did. I called him two more times regarding this erroneous charge and he said he would again get back to me and has still not. There are still issues with the leather package installation that need fixed, but this whole thing has gotten so involved and difficult that it is making me not even want to have anything to do with this dealership ever again. I should not have to pay anything for warranty work and I have paid approximately $200. I have complained in two questionaires that were sent out after service is provided and nothing has ever come of any of my complaints. Does anyone ever read the negative feedback? Does anyone care? I have even threatened Mark Orabuena with the fact that I am totally fed up with how I am being treated by this dealership and I am even contemplating selling this unit so that I will never have to deal with this dealership again. He doesn't seem to care because nothing is ever done about my dissatisfaction. The sad thing about all of this is that I was willing to go the extra mile and pay for the first rental, but the last rental was promised to me by the dealership (Mark Orabuena) and I feel that what is promised should be provided without all of this hassle. The dealership won't pay for the rental and the dealership (Mark Orabuena) can't get the Denver subcontractor to pay for it so I am stuck in the middle? So, for a measly $29 Colorado Springs Toyota is destroying a customer. Bad business decision. The problem here is that Mark Orabuena is the salesman and trying to have him double as the service contact is just not working. He is not being responsible nor is he performing his duties diligently. I have tried several times to go around him by talking directly to the Sales Manager and the Service Manager and each time they redirect my contact back to Mr. Orabuena. I have even complained to the Sales Manager and the Service Manager to no avail. This is my last attempt to obtain satisfaction. Thank you, Ken Rupp for Alfred C. Rupp

Even though the color scheme of the car we wanted was not available, they did make us a great deal in a near match color scheme. In fact this was the most pain free car deals I have ever had. I did go through their internet sales department by way of Toyota's website. Both Robert Raphael and Jeremiah Swartz were great people to buy a car from. Robert answered my e-mail early in the morning and both Jeremiah and Robert were willing to help us close on a very pleasant deal.

We went to the dealership to explore a trade in of our 2008 4Runner for a 2011 model. Our 2008 4Runner was in pristine condition with only 10,000 miles. The dealership worked with us to reach a mutually agreeable solution that benefited both parties. We had purchased our 2008 4Runner at this dealership and now have acquired a second one there. It is a pleasure to do business with them. Robert Hensler Colorado Springs, CO