EchoPark Automotive Raleigh

Best prices and awesome customer service at Echo Park. Our sales person, Brett, did an amazing job!

Spoke with Natasha over thr phone to verify a specific vehicle was available, as well as, answering a ton of very specific questions. She got me connected with Mohamed who walked me through my car purchase. Got me a great deal for my trade in

My wife and I saw a number of great reviews and decided to schedule a lunch-time test drive for a Honda CR-V with great mileage and a color that we were interested in. Our test drive experience was good - we indicated that we would like to buy the vehicle. Customers cannot perform a pre-qual check, so we applied for their financing. Our first red flag was when we were told "Oh, our website payment calculator is pretty old. Our rates now are higher than what is used on our website." Fine, we thought - let's see how much different it is. We have excellent credit and had 5K for deposit and were initially offered 8.8% with a whole bunch of warranty and vehicle protection add-ons - this rate was double the rate listed on the site. (CarMax offered us 6.25% for the same year, make, and model). Politely declining, i asked them to reconsider - they then came back with 6.29%, only keeping a $900 GAP insurance. Given that we liked the car and that the rate was now much closer, i agreed to the sale and asked how to initate pay - they indicated via bank check, cash, or debit card. I had to leave to return to my job, so I left the dealership just after 1pm (I had taken an long lunch for the test drive) with a verbal agreement on the sale and a handshake, and indicated I would be back after work ended at 4:45 pm with the bank check for payment. An hour after I left the dealership, I was told via text that the car was "just sold to another buyer who came in and test drove it." I cannot believe that we would shake hands and agree to an offer, and they would then sell the car from under me in less time than it took for me to get the bank check and return with the payment. I spoke with the manager on duty, who basically apologized but said that there was now "nothing he could do", as the couple who bought it was now into their own paperwork for the vehicle. We now have a credit application hit and no car. I feel like I've either been scammed or suckered - or both. Nice space, friendly attitude, but awful business relationship and customer building. Zero trust. We're done with them.

Great customer service! Brett helped me and he was wonderful! They make car shopping easy and hassle free!

Mohamed was wonderful to work with!! Knowledgeable and picked the perfect car for me!!I would come here again and ask for him.

Enjoyed my time at EchoPark in Cary! Moe was really nice and knowledgeable and found the right car for me!!

Tommy was the best egg ever he handled everything with care really took really good care of my and my daughter made sure she was okay showed us around helped with everything I neeeded

Nice experience. Brett was very helpful! Would highly recommend you going to the Echo Park in Cary.

Rob was very friendly and helpful throughout my entire experience. Made this a very stress free experience! Would recommend him to my friends and family.

They were very knowledgeable about the vehicle. The vehicle was very cost efficient, low miles and in excellent condition. I would recommend them to other people.