Reviews
Amazing customer service
I had a problem with my car they got right onto it and fix the problem and I want to thank the customer service so much for the great job they did
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy customer
It took me over a year to commit to buying a car Adrian and Sabrina both were helpful and knowledgeable through the whole process and in the end sold Me and my husband both cars in the same day even opening up the store and staying late to finalize the second one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mr & Mrs. Ramsey - thank you so much for sharing this story with us! One thing that all of our employees commit themselves to is "We put our guests first before everything else". You had a transportation need, and it sounds like Adrian and Sabrina were able to deliver on that! Thank you so much for choosing to do business with McKaig, we sincerely appreciate you as we know you have a choice in where you purchase and service your vehicles. Welcome to the McKaig Family! Brothers FOR The People, Kent & Mark Abernathy
Amazing Car Buying Experience
The people at McKaig make car buying easy. The salesman, Michael Odom, first learned what I wanted in a vehicle, and then he asked about my budget. He then tailor-made a list of vehicles that fit into those parameters. I came in with hopes to leave in a vehicle with low miles and ended up with a vehicle with NO miles! Also, the financing department are the REAL MVPs! They we able to include Gap Insurance and a Service Contract into my monthly payment budget. Thanks McKaig! You truly are a Dealer For THE PEOPLE!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service!
I had my car serviced at McKaig Chevrolet in Gladewater, TX. Shannon Wheeler helped me with the process and he was super kind and very helpful. He made sure I understood the process of what needed to be done and made sure it was done right. I was treated very nice and was given a courtesy car to drive while my car was being worked on. I would highly recommend this dealership and Shannon Wheeler in the service Department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome
He just took care of my problem like a champ! Friendly man. If I am having a bad day the day I a have service day. It is enjoying to go in there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! I'm so glad to hear that James helps brighten your day when you come in for service. We know that folks generally aren't too happy or excited to be in a service department, so we do our very best to make every visit a positive one. Thank you for choosing to service your vehicles we McKaig, we know that you have a choice in where you take your vehicles to be serviced and we sincerely appreciate you choosing McKaig over the rest! Brothers FOR The People, Kent & Mark Abernathy
Car shopping experience
In 2014 we went to McKaig and they helped us get a Chevrolet Traverse. Unfortunately, we were involved in a car accident in September 2016 and our Traverse was totaled. We weren't expecting to be in the market for a new car and really wasn't in a financial position to do so. We decided to go back to McKaig to see if they could help us out again. And they did! They were able to help us get the vehicle we felt would be best for our family's needs at the payments we felt we could afford. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Vehicle Purchase
This was a very pleasant experience purchasing a vehicle from McKaig Chevrolet. They gave my wife and I what we asked for my vehicle and gave us a great price for the 2017 Traverse we purchased from them. We have purchased vehicles from McKaig Chevrolet for thirty years and have not been disappointed yet. Thank you McKaig Chevrolet for another great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First, thank you so much for sharing this story with us! Second, thank you very much for your continued support and loyalty to Mckaig the past three decades! We know you have a choice in where you take your business and we sincerely appreciate your loyalty to McKaig. I hope you enjoy that new 2017 Chevrolet Traverse, and we will see you soon for those free oil changes for life! Brothers FOR The People, Kent & Mark Abernathy
charles was excellent!
charles was excellent! He got my husband the best deal on an awesome truck! Everyone there are so friendly and helpful. We highly recommend mckaig.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Customer Service
Adrian was extremely knowledgeable about the car I was interested in and he really went above and beyond his job to help me get into a better car for my family. He was not pushy and even helped me to get my other car there to evaluate it for trade in and back home when I decided to keep it. Bucky also helped with me getting my car back and forth to the dealership. This is an awesome dealership and I would definitely use them again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Buying Experience
I am from White Oak and recently purchased a 2012 Chevrolet Silverado at Mckaig. My sales person was Michael Odom. I knew what I was looking for when I went in so Michael simply showed me what he had similar to what I had in mind. He was very friendly and never pushed me to buy a more expensive truck. Michael answered all of my questions and made my buying experience a pleasure. I would also like to mention Sabrina Preiss. She was very friendly and helpful with all the paperwork. Overall this was a friendly and relaxing buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car