Chrysler Dodge Jeep Ram of Princeton

Rob Morton was so helpful when I was looking for a new vehicle. He went above and beyond in his customer service which is rare nowadays. He is eager to help and he makes sure you get the best deal possible. It’s because of Rob that I will only do business with him. He is professional and answered all my questions with confidence. He definitely knows what he is talking about. Thanks again Rob!

Rob is our primary salesman for all our leasing needs. He is professional, accommodating, and ensures a smooth process. The dealership is tidy, and everyone is very approachable and easy to collaborate with. We love our Durango and are so happy to depend on Rob for our car needs!

Rob is our primary salesman for all our leasing needs. He is professional, accommodating, and ensures a smooth process. The dealership is tidy, and everyone is very approachable and easy to work with. We are so pleased to depend on Rob for all of our car needs!

We went to Rob to see about leasing options for a bigger car for our family. He was very knowledgeable and helped us with every step along the way. We are very happy in our new Durango and to have a stressful experience of getting a new car!

Rob Morton’s team made our experience leasing our last 3 cars so easy. We will be back every time we need a vehicle!

Robert is a top notch salesman! What a pleasure! Will definitely use him again. Excellent Service!!!! Very knowledgeable!

I recently had the pleasure of working with Robert Morton at CDJR of Princeton, and I couldn’t be happier with the experience. From the moment I walked in, Robert was friendly, professional, and genuinely interested in helping me find the right vehicle. What stood out most was how responsive and attentive Robert was—answering all my questions quickly and thoroughly. Whether it was about pricing, financing, or vehicle features, Robert provided clear, honest answers without any pressure. Their knowledge and patience made the entire process smooth and stress-free. Beyond being efficient, Robert is easily the nicest and most personable salesperson at the dealership. They made me feel valued as a customer, not just another customer. The level of care and enthusiasm they showed was truly refreshing. If you’re looking for a no-pressure, positive car-buying experience, I highly recommend working with Robert Morton. Thanks again for making this such a great experience—I’ll definitely be back for my next vehicle!

CDJR advertised a used Ram Laramie on CarGurus that included all the features that I wanted, including a sunroof. I called the CDJR web manager, Mike, to confirm that the truck had a sunroof. Upon obtaining his confirmation, I hauled 150 miles up 95 only to discover that the truck did not have a sunroof. The sales rep was not to blame. His manager, Chris Ong, came out and said they would cut open the roof and install a (off-market) sunroof and/or wrap a white truck. I am not sure why he would offer to wreck a perfectly good truck other than to get a sale. It sure seemed like a bait and switch. I do not think this Princeton dealership is trustworthy. I know faculty and staff at Princeton that know about my experience. As I left, they assured me that the next week, they would bring in the car with the specs I wanted. That week has passed and there is not a comparable model.

Terrible communication. Kelvin Pratt is useless. Amir is a flat out liar. Full of xxxx. Still don’t have my title or plates. Don’t waist your time.

Update to my previous 5-Star review, apparently they are great at cdjr of Princeton when it comes to selling you the car, but once it’s yours good luck if there are any issues. My Wagoneer S is one of the problematic ones, and although I don’t blame the dealership for the product Stellantis is selling, their inability to fix the issue and communicate have now reached the point of being problematic. Less than one month of ownership, the vehicle started giving warnings to service the electrical system. Including at times not being able to be put into gear to drive. This would come and go, upon calling the dealership, they were not able to get me in for over a week to give me a loaner car, once the car was dropped off they had it for three weeks, and only after phone calls to Wagoneer support was there any progress or communication at all. Upon getting the car back, the claim was the state of charge on the 12v battery was the issue so they recharged it. They addressed the wiper arm that wasn’t seated properly as well. While having the car in the technician who worked on it mangled the clips the the interior battery cover when charging the battery so much so that when I brought it back to show them not only did they apologize but had to order a brand new entire quarter panel. They also lost or broke some of the plastic fasteners that hold down plastic covers under the frunk, they apparently are vehicle specific and needed to be ordered as well. The maps and other infotainment systems were still operating very pixelated or freezing up along with the latch for the Funk not operating correctly and just needs a quick adjustment. All of which they promised they would look at and take care of once the parts come in for the other issues and I bring it back. So unable to use the frunk, but car seems ok I drive away. Not within days the electrical system light is back on, claim is it is probably just a software update that is needed but not out yet if I turn off car and let it go to sleep it will reset itself, so ok I will do that to turn the light off each time, finally a few weeks later I park car at 75% battery and next morning it is totally dead. Can not even get into it. Called dealership, no help in assisting in how to get in, with some internet research find where the cover for the physical key is to get into car, but still will not respond at all. Had to have car towed into the dealership. Was told that I needed to be prepared to be without the car for multiple weeks once dropped off and that it would be at least two weeks before they could provide a loaner car. Called Wagoneer support again, need to keep documenting all of the issues as Stellantis is going to have to do something, after I make that phone call dealership calls tells me the car is ready, we changed the 12v battery this time instead of charging it, all of the electrical system faults are due to that battery being bad….i sure hope so, I ask about all of the other issues from last month. It is all new to them, different advisor, and nothing is in the file about it, so they have to look into it and will get back to me. Next day, all the parts are on back order, still with no idea when they will come in, reason the car is too new, it is amazing the wiper arm was available last time with the car being so new, but nothing else is. But ok I’ll buy it, could be reasonable, so I questioned about the frunk adjustment and was told they didn’t do that and can just do that when everything else comes in, I literally was told to not use the frunk last time and now that it is there I insisted they fix it and don’t try to return that way telling me to live with it again until next time. That was last week, for what was told to be a quick adjustment. Since then I have responded to their dealer text message and have written multiple emails with absolutely no response. Again lack of communication is unacceptable. I’ve had car 3 mons, total of5 weeks in shop, still not fixed.