Pettus Chrysler Dodge Jeep Ram DeSoto

I received great service as always! I drive in and get helped immediately. The staff is kind and friendly, and I know they have done a great job.

I was recently contacted by a representative at Auto Plaza regarding 2 recalls on my 2019 RAM 1500. Upon arrival at the dealership the service personnel could not have been more helpful. The recalls were addressed and I was on my way within the hour.

I took my car to have the window seal fixed in my jeep and they broke the outer window trim! I was given a loaner and had that for 3 weeks before I heard anything about my vehicle. Will not be buying another car from them!!

..prompt, told us about two hours, which it was. took care of the recall. everyone was very polite and friendly would tell others to trade with them

Brought my 2nd Jeep Rubicon from Jason. He is exceptional to work with and very friendly and honest. Definitely recommend him to everyone. Will be buying more jeeps from him in the future.

Seth helped me find the truck I been looking for, he was very helpful thew the whole process and made it go very smooth. I will definitely come back.

Dropped vehicle off for an oil change. The service was speedy and as always we were treated in a friendly manner. The service crew goes above and beyond to make sure you are satisfied.

Bought a new Ram Truck, Jason Shearer was great to deal with and I will be glad to tell anyone interested in buying a new or used to stop in and see him first. "I'll be back"

I brought my 2016 Wrangler in to have an issue looked into. The problem with diagnosing the issue was that there weren't any indicator lights on to guide the diagnosis and the issue didn't present itself every time you operated the vehicle. It was very hit and miss. The jeep will stall out and die occasionally after being placed into gear for the first time of the day after having had time to warm up, It even failed to go into gear after being placed in reverse once and the problems just seem to keep adding up. They couldn't get the jeep to recreate the problem and called me to come pick it up. When I went to pick it up I asked the service department associate who I had the most interaction with to follow me to the vehicle in the event the problem showed up while I was still there. Pam (the service rep) did come with me and the issue did present itself! Pam, who is excellent by the way, decided it best to hold onto the Jeep and start communicating with Chrysler to hunt for problems. I was provided a loaner the whole time. After a week of trouble shooting and failed attempts to locate the problem I was advised to come pick up my jeep as they needed the loaner back. I believe that the service department conducted a search for the issue by the guidelines they are given, but was very upset to be picking up a vehicle that still had issues and issues that have presented themselves while the vehicle is still under factory powertrain warranty. When I asked about the issue continuing after the warranty expires and what recourse I had they guy at the service desk said I would be expected to pay for it. Basically I am to assume that the powertrain warranty offered by Dodge, Jeep, Chrysler is only in place to back a sale with false promises. Everyday I drive my 16 month old child around in this jeep. The same jeep that I cant rely on staying running and apparently cant rely on it to even go into gear at times. I feel as if the safety of this vehicle is compromised. I was advised to call Chrysler and set up a claim. The rep their said I would hear back from the case manager within 24 Hours. I just got off the phone from MY 3rd attempt to speak with the case manager and have yet to hear from them. Its been over a week since I was advised of the 24 hour call back I would receive. Needless to say I have always wanted a Jeep. Loved everything about them. I will never again purchase a Chrysler product after this interaction. I still would recommend Auto Plaza as a service station as I do believe they did what they could with what was given.

This is the second vehicle my husband and I have purchased from Auto Plaza, and both times were great experiences! I got the Jeep I wanted, with a great price! Everyone is super knowledgeable and friendly. Jason took the time to sit with me before I left and explain all of the high tech gadgets in my new jeep! We will definitely be back!