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Findlay Downtown Toyota Spokane

(1,101 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–5:00pm Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2018 consumer dealer award
New (509) 666-8402 (509) 666-8402
Used (509) 818-1161 (509) 818-1161
Service (509) 818-1185 (509) 818-1185

Reviews

(1,101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Findlay Downtown Toyota Spokane from DealerRater.

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Been going here 35+ yrs

We have purchased several Toyotas (a mini truck in 1979, Camry in 1995, and Highlander in 2007) from this particular dealership. We keep the vehicles for many years and we use their service dept for almost all of the maintenance. Overall we have been extremely happy with this dealership. I plan to buy my next Toyota here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review! I am glad that we could provide you very happy experiences here over the years. We look forward to continuing to serve you! Scott Brewer, General Manager.

Couldn't Deliver

I put a deposit down on a 2016 Tacoma. A month later I was informed that my truck didn't come in on their allotment. They said they couldn't order my truck directly from Toyota and it was the luck of the draw. They did give me my deposit back without hassle. I called Parker Toyota in Coeur d'Alene and had a truck with my name on it the next day.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. I am glad that we could return the deposit without hassle. Scott Brewer, General Manager.

Great

Great experience with dealership. Great people. After decision to purchase the time it took was long. Would figure out how to take my family to dinner while the paperwork was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review! I am very glad that we could provide you with a great experience. Scott Brewer, General Manager.

Larry H Miller Toyota Service

They had to order a part. It was done and arrived quickly. A message was left and the repair was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review! I am glad that we could provide you with informative and efficient service. Scott Brewer, General Manager.

Five Thousand Mile Service

My Prius was serviced and washed and ready for me to pick up sooner than I anticipated. In all of my dealings with staff I was tested with respect and politeness.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Angus, thank you for your review! I am glad that we could provide you with a respectful and polite visit. Scott Brewer, General Manager.

Tom Campos ( salesperson ) was terrific!!

The most important thing to me when purchasing a new car is the integrity of the salesperson who takes care of me, more so than the dealership. My previous new 2004 Prius was involved in a accident so I purchased a used 2006 Prius that was available. Now I decided it was a good time to move on and retire the 06 Prius. We stopped by the used lot to see what Priuses were there since the 04 and 06 Prius had served us so well. The salesperson who received us was Tom Campos. In short, Tom is very good at listening and understands the value that the customer places in each car. With no encouragement ( pressure ) from Tom, we went back to him the next day and purchased a new 2015 Prius from him because he is very honest and presented me with all the accurate information allowing me to decide that my personal value is met by the purchase of this new 2015 Prius. You can't escape Tom, he is right. All my purchases and service have been done with Larry Miller Toyota Spokane. They have been excellent in all respects.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review! I am very glad that Tom could provide you with an informative, helpful and no pressure experience. Scott Brewer, General Manager.

Larry H. Miller Downtown Toyota Spokane

Larry H. Miller Downtown Toyota of Spokane has always given us good customer service. The service department has given us good service and always aims to please. Our dealing with Luke Arneson in the service department couldn't be better. Would definitely buy from them again and recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michael, thank you for your review! I am glad that we could provide you with good customer service! We look forward to serving you again. Scott Brewer, General Manager.

Chris Jamison

Chris Jamison is the best he is a asset to your dealership I have been a customer for 24 plus years

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Judith, thank you for your review! I am glad that we could serve you all these years and we look forward to continuing to serve you. We will pass your thanks on to Chris. Scott Brewer, General Manager.

Great Service

As always, we received excellent service. Luke Arneson is the BEST!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sandy, thank you for your review! I am very glad that we could provide you with excellent service. Scott Brewer, General Manager.

Customer

Love Nathan in the service dept. Did not have the best experience when trading a lease in for a new lease and the new construction is horrible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nedra, I am so glad that we could provide you with good service and we will pass your thanks on to Nathan. I apologize for the inconvenience from the construction. We appreciate your feedback and will do everything we can to make this transition period as convenient as possible. If you would like to discuss your lease experience, I can be reached at (877) 413-5871. Scott Brewer, General Manager.