Shoreline Hyundai

Bought a 2023 Santa Cruz Limited from this dealership in Old Saybrook Connecticut. Drove the car to Florida for the winter at about 4000 miles and the audio completely died on the vehicle. Had a dealer diagnose in Florida, they stated the amplifier was bad and they could reboot it but it needed to be replaced. Since they were on national backorder it would take awhile (this is a know issue with these vehicles). Now back in Connecticut, we made an appointment to get it fixed. The service manager ordered the part. I went in today to have it replaced and a different service manager Alana Church informed me that since it is working at the moment she could not replace it. I asked her why the other manager told me it was to be fixed and he ordered the part, her response was and i quote " That is why he no longer works here"! So they fired the guy because he was fixing peoples cars? In addition to the Amp the AWD warning light has been coming on, I even had a picture of it on on my way to the dealership. Here response was no codes found, the next time it comes on drive to dealership and leave running. Seriously? So basically I spent 2 hours there and got nothing resolved. As we were discussing this, I was in the waiting room seated never got up she was standing. We were having a normal level conversation, of course i was not happy, I nerver raised my voice or even got up from the chair. The General manager comes over to me and tells me its time to leave (I had not even been given my keys back yet). He informed me that he was not going to let me continue to abuse his employees, I was still sitting in the chair. In the meantine Alana came over to me and handed me the keys and paperwork with no hassle or hesitation. I got up took them and headed for the door. On my way out I did caution a prospective customer and her mother with "Enjoy the car but good luck getting it fixed here when something goes wrong with it"! The GM then came running outy the door and physically threatened me as I was looking for my car! I even asked him if he was threating me physically to which he responded yes, and he was going to take care of me but good! I did not wish to get into any altercation let alone physical so I found the car got in and left. I guess he was abit pissed that maybe I cost them a sale "I pray with all I got those ladies got up and left, for thier sake as well as mine!" And the GM informed me that I was to never comeback there??? Bought a 43K vehicle there and you tell you cant fix it and will not service it in the future.

I was traveling through Connecticut and stopped at Shoreline Hyundai to have my tires rotated. The service manager presented me with a list of repairs he said my vehicle needed that came to over $1,200.00. Something smelled fishy about this guy so I waited until I got home and brought my vehicle to my local Hyundai dealer. They told me that none of the repairs Shoreline said I needed were necessary. The only work Shoreline Hyundai did for me was the tire rotation. Unfortunately they did not tighten the lug nuts on the tires sufficiently. Two of the lug nuts fell off the tires and several of the other lug nuts were loose and ready to fall off. This place is a disaster!