Serra Ford Farmington Hills

Robert was great to work with, helping me to understand everything, including all my options!

This dealership was really easy to work with. The sales associate Robert was wonderful. Will definitely recommend to family and friends.

Amer Samhat was my salesperson, I had been looking previously - SERRA had on the lot the color & style I was looking for. The purchase was seamless and efficient-Amer?s knowledge of the product & process was appreciated, as was his professionalism, and is the reason I would recommend Serra Ford Farmington Hills.

Well laid out organized delivery process from start to completion. Vehicle was well prepped and clean on delivery. Salesperson was polite and knowledgeable about the vehicle contents, features, and functions.

Working with Robert Bell was perfect. He was thorough assisting with a used truck purchase. Would highly recommend him and this dealership.

I tried to work with them via online KBB offer to sell a vehicle. I filled out online offer. Dealer reached out to me and scheduled appointment. Once I got to dealer, Collin Walters was arrogant and dismissive. They offered less money and accused me of lying on the online forms. I did not lie on the forms and I was always honest. I had received higher offers from online and they indicated that they would be willing to work with me. I was not upset about the offers so much as the accusations. The arrogance of Mr. Walters was not required. I have been trying to give Serra a chance, but since they took over Tom Holzer the quality of service has been gone way down hill. If they are not interested in my vehicle I am fine, just treat people with respect.

Very friendly, professional repair and maintenance service by Serra Ford. Serra Ford employees have completed cost effective maintenance service on time. Thank you so much. Saravanan Kuppusamy

I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back.

Great sale working with Jim Grzywacz.Dealer always great to work with. Service is good.

I went to Service for a battery problem and was greeted by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay.