Reviews
I was given a 10:am appointment and arrived early
I was given a 10:am appointment and arrived early thinking someone would look at the vehicle. Was told I would need to leave it for 24-48 hrs.!? I should have been told to expect that. So after driving thru traffic across town I had to just turn around. The service advisor said my appointment was to drop off the vehicle. I sure won’t be back at that dealership.
I was given a 10:am appointment and arrived early
I was given a 10:am appointment and arrived early thinking someone would look at the vehicle. Was told I would need to leave it for 24-48 hrs.!? I should have been told to expect that. So after driving thru traffic across town I had to just turn around. The service advisor said my appointment was to drop off the vehicle. I sure won’t be back at that dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I just want to thank the Service dept.
I just want to thank the Service dept. Brian Burger and Anthony Galindo made my experience easy and accommodating. Brian contacted me as soon as I needed a rental and Anthony kept in contact with us. I want to give both of these gentlemen a big thanks, I will definitely use Cavender Grande Ford as our go to dealership. Judy Martinez
I just want to thank the Service dept.
I just want to thank the Service dept. Brian Burger and Anthony Galindo made my experience easy and accommodating. Brian contacted me as soon as I needed a rental and Anthony kept in contact with us. I want to give both of these gentlemen a big thanks, I will definitely use Cavender Grande Ford as our go to dealership. Judy Martinez
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Appreciate the service that was given by Brian Burger and
Appreciate the service that was given by Brian Burger and Anthony Galindo. Thank you for all you do!
Appreciate the service that was given by Brian Burger and
Appreciate the service that was given by Brian Burger and Anthony Galindo. Thank you for all you do!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought a used Jeep and purchased an extended warranty
I bought a used Jeep and purchased an extended warranty which I don't think is going to be in effect for 30 days because I haven't received my paperwork yet but I haven't even had the Jeep a week and it's already have transmission issues bring your own mechanic to check out your vehicle if you ever purchase from them I am stuck with a lemon now
I bought a used Jeep and purchased an extended warranty
I bought a used Jeep and purchased an extended warranty which I don't think is going to be in effect for 30 days because I haven't received my paperwork yet but I haven't even had the Jeep a week and it's already have transmission issues bring your own mechanic to check out your vehicle if you ever purchase from them I am stuck with a lemon now
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst experience I’ve had a dealership.
Worst experience I’ve had a dealership. Sold the truck I had already worked a deal on and was scheduled to pick up.
Worst experience I’ve had a dealership.
Worst experience I’ve had a dealership. Sold the truck I had already worked a deal on and was scheduled to pick up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kaleb and Mr John were a pleasure to work with.
Kaleb and Mr John were a pleasure to work with. All questions were answered, and the financial aspect was a bit confusing, but Mr John explained in detail, until we felt confident in our purchase.
Kaleb and Mr John were a pleasure to work with.
Kaleb and Mr John were a pleasure to work with. All questions were answered, and the financial aspect was a bit confusing, but Mr John explained in detail, until we felt confident in our purchase.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Kaleb and Mr. John provided such helpful service at Cavender Grande Ford! It's great to know they made the process clear and comfortable for you. Enjoy your new vehicle, and thank you for choosing us!
Everyone was super friendly and helpful.
Everyone was super friendly and helpful. All employees were very knowledgeable. Leroy even parked my car inside despite it not being a ford vehicle. He made our shopping experience unforgettable.
Everyone was super friendly and helpful.
Everyone was super friendly and helpful. All employees were very knowledgeable. Leroy even parked my car inside despite it not being a ford vehicle. He made our shopping experience unforgettable.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Yvonne, we're delighted to hear that Leroy and the team at Cavender Grande Ford made your shopping experience unforgettable. Thank you for sharing your positive feedback!
I found the staff helpful and accommodating.
I found the staff helpful and accommodating. Erick was a huge help, and gave me a great rundown of the Bronco. The location is new, but I would definitely recommend it.
I found the staff helpful and accommodating.
I found the staff helpful and accommodating. Erick was a huge help, and gave me a great rundown of the Bronco. The location is new, but I would definitely recommend it.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Cavender Grande Ford! We're delighted to hear that Erick and our team provided helpful service. Enjoy your new Bronco, and we look forward to seeing you again!
Mike Bove went the extra mile to get me exactly what I
Mike Bove went the extra mile to get me exactly what I wanted. John in financing was also great. Came in and Mike had everything ready, answered all my questions. Very Happy with this experience!
Mike Bove went the extra mile to get me exactly what I
Mike Bove went the extra mile to get me exactly what I wanted. John in financing was also great. Came in and Mike had everything ready, answered all my questions. Very Happy with this experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Mike and John provided you with a great experience at Cavender Grande Ford! It's wonderful knowing they went the extra mile for you. Thank you for sharing your positive feedback, and enjoy your new vehicle!
We’re upfront on pricing and interest rate.
We’re upfront on pricing and interest rate. Salesman Mr. Wahed made it happen and was friendly ask for Wahed
We’re upfront on pricing and interest rate.
We’re upfront on pricing and interest rate. Salesman Mr. Wahed made it happen and was friendly ask for Wahed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We're glad to hear that Mr. Wahed provided a transparent and friendly experience at Cavender Grande Ford. Don't hesitate to reach out if there's anything else we can do for you!