Cavender Grande Ford

Had 1030 appointments at Cavender ford today 8/18/26 was told when I made the appt it would take 1 hour to examine the recall 25sa9 NHTSA Recall 25V695 rear view camera and then order the part. We I arrived there was told by Katlyn it would take all day and maybe tomorrow before anyone would look at it. Told her all they had to do was turn the car on put it in reverse and see that the camera was not working, did not matter one or two days. Seems like more training is needed for whoever answer phones. Left and looking for a dealership that has better service people. if I was told that process when I made the appt,I would have tried maybe an out of town dealer. I worked for Cavender Olds and Cavender Audi for 25 years and thought they hired better people, guess not.

Good customer service—they answered all my questions and helped me with the financing system.

What an exceptional experience. Lauren McCurdy found me exactly what I needed and was very responsive! It was truly the best vehicle purchasing experience I have ever had. I would 100% recommend her for not only your fleet vehicle, but personal vehicles as well!

Great experience buying a used car. I purchased a 2019 Ford fiesta from Jeffery Slaughter. He handled everything: from having the car out and ready for a test drive, working hard with the Sales Manager to get my price and maintenance to get the car ready. When I drove the car home, I noticed a vibration at speed. I texted Jeffery, he told me to bring it and he had it ready in an hour. Great service. I would highly recommend working with Jeffery and Cavender Ford as a great dealership.

I had the pleasure of working with Todd in the purchase of my vehicle. He was friendly, knowledgeable, and responsive. I highly recommend working with Todd.

Recommend you never purchase a used car from this dealer, especially if your from out of state, e.g. through Carfax. They sold us a 2024 BMW and didn't have the title. They then took 1 1/2 months and the involvement of the General Mgr. to get the title. Despite many phone calls and emails mentioning sending the title to our DMV in Nebraska, it was never mentioned that they would be sending the title to a Tag & Title company in Florida, which has caused yet another week's delay ( Cavender didn't send all necessary paperwork at first). The financial manager acted disinterested and unfriendly when dealing with the paperwork. When we drove to San Antonio 800+ miles from Omaha to purchase the car (Carfax gave the dealer a high rating and it was listed as a Good Price) we found the vehicle had a large crack across the entire windshield that they didn't mention prior to our leaving Omaha and was hidden in all pictures. We were ready to cancel the deal and leave for home when they wouldn't get it fixed for us that day. That's when they figured out how to get it fixed and delivered to our hotel at 8:30pm. Nebraska has a 30-day timeframe for tax and licensing a vehicle. We have been accumulating a fine each day this fiasco goes past July 3rd. This is not a dealer I would ever work with again. Negligent at the very least.

This was a nice clean dealership. All the employees were nice and very informative. I would recommend to friends and family.

We bought a cat from Gus 2 and a half weeks ago. Gus was amazing. He gave us what we needed for trade in and we got the car we saw online. We live 6 hrs away and did everything by text and email. He even drove three hours to meet us half way to deliver the car. The car is amazing and I love it. With that being said, the finance department leaves something to be desired. We have and still are dealing with finance. We went through our own bank because we are established with them and knew it wouldn't be an issue and it wasn't. The issue is the lack of communication with Jose in finance. My bank is still waiting on a document he has failed to email over. I have emailed Jose n finance and called Jacob, the manager, and have not heard back from either. Gus is AMAZING but finance, definitely not.

It was a pleasure working with Jesus. I’m not a fan of car dealerships but Jesus had me in and out, no games. Cavender gained a returning customer.

Our experience with everyone at Cavender Grande Ford has been amazing. Jorge and Jesus took care of us from initial meeting to personally delivering our new vehicle out of town. Thank you!