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I was very satisfied with the courtesy and respect that
I was very satisfied with the courtesy and respect that was extended to me. The entire process from test drive to purchase to financing terms to vehicle prep took only about 4 1/2 hours...and then I was driving off the lot in my brand new Jeep. Then when I spotted a slight "scratch" or "mar" on a bumper a few days later, they made arrangements to have "buffed-out" by their body expert the following week. I was provided with a "loaner" for the day before the appointment with the body expert, who did a wonderful job and make the vehicle a "picture perfect" car that I am proud to own and drive. My sales executive was Keagan who expertly handled the sale and then made all of the arrangements about "bumper buffing" and the loaner. For any prospective customer of Wally's at Nelliston, I recommend this dealership.
The car buying experience was great.
The car buying experience was great. Everyone was very helpful and attentive, the entire transaction was the smoothest and easiest time I've ever had buying a car. However, everything has gone downhill since then. Where to start - driving the truck home from the dealership, it developed a rattle. Come to find out, the spare tire had been removed. It also developed a shake when the brakes are applied. We're still trying to get it into the service center so they can figure out what the problem is without having to take an entire day off work. Also, the insurance was messed up for 2 weeks because the first VIN they provided was incorrect, then they told the insurance co. we were getting new plates for the truck and then changed their minds and used my current plates when I picked it up. In addition to all that, 5 weeks after purchasing the vehicle and trading in another truck, my previous finance company still hasn't received the payoff for the truck I traded in. I'm still trying to track down where this payment is and what is going on. Darren was great, but I can't say much for the rest of them, and I don't think we'll be going back again the next time we need a vehicle.
Smooth easy process.
Smooth easy process. Eva Whitman set me up with an appointment when i was ready to buy a car. When I showed up, Darren Frasier took no time with getting me in a car. I drove off with my new car in less than a couple hours.
The Fuccillo team understood what I was looking for and
The Fuccillo team understood what I was looking for and the entire team made the process flawless!
The best experience I’ve ever had buying a car.
The best experience I’ve ever had buying a car. I live an hour away so everything was done over the phone and online. All I did was tell them how much I had to put down, how much I could afford a month & what car I wanting. Literally called me back in less than 20 minutes with a great deal. The dealership has a chill vibe to it. Very laid back folks. I happily drove off the lot the next day! The salesperson who helped me name is Brendan & my finance rep was Jay.
Had a very hard time making the appointment and then
Had a very hard time making the appointment and then not sure if they could fix it.
After a miscommunication about my service and some
After a miscommunication about my service and some miscues at the dealership Bill went out of his way to take care of me and make sure I was satisfied.
Bill at the service center was very helpful and nice.
Bill at the service center was very helpful and nice. Also the person that did my car detailing did a good job. Thanks, Thomas Dulin
Anthony did a great job listening to my needs and was
Anthony did a great job listening to my needs and was very informative. Dominic also did a great job getting my financed
Bill from chevy service is an xxxxxxx to deal with and my
Bill from chevy service is an xxxxxxx to deal with and my problem is never fixed the right xxxxing way