Reviews
Wonderful service!
Customer service was wonderful. Friendly, knowledgeable staff. Quick turn around on service. I will definitely take my car there again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Jamie! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
great experience
Best experience in getting a car, very stress free. Got all incentives that were available. Spent about one hour to get car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kit, thank you for the wonderful review and for choosing Volkswagen of Oakland! We aim to always offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business! We hope to see you again! Sincerely, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
Great service
Customer service was great. Very accommodating and nice people and a pleasure to work with. I would definitely recommend them to anyone looking to buy a Volkswagen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Benjamin, thank you so much for this 5-star review about your experience! We always enjoy hearing from our customers. I am pleased to hear that our team was helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. See you again soon! Sincerely, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
great service
People we dealt with were really nice. The show room had a nice presentation to it and the bathrooms were clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your marvelous feedback, Esther! It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
Great service
The service was very attentive, thorough, timely, professional, and friendly. I always have this experience at the Oakland shop. I will certainly go there again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We can't wait to see you for your next servicing appointment! Best, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
Great service
Customer Service Representative: Frank Torres was Excellent As always, he was courteous, extremely efficient and helpful in advising about future service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Evelyn, thank you so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear Frank has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Sincerely, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
beautiful and inviting
great experience, fun and easy. The people helping us make sure that we understood the process, everyone was really friendly specially Tony.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vilma, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience with Tony and the rest of the Volkswagen of Oakland team. If there is anything else we can do for you just give us a call! Sincerely, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
Great service
David was nice and informative. I was just visiting the dealership to get an idea of what I wanted to do with his help I made my decision the same day and is very happy with the outcome
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ben! We appreciate you taking the time to tell us that you are a happy customer. We are glad David could help make the buying a little warmer. Kind regards, Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
Great Service
Omar provided great customer service. He ensured I had transportation should I need it. He checked in with me and reported on the status of my service and explained the service once complete.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your nice review, Niechelle! I'm very happy to hear that Omar was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com
A relationship repaired.
Every employee I encountered was friendly and outgoing. VW had bought back my TDI, and I walked in fairly sure I wasn't going to buy a VW. I left having bought a new Golf TSI. I am very happy with the whole experience as well as with my new car. Tim and Tony were excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review, Gary! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Felinda Ho, Operations Manager, 510-834-7711, felinda@oaklandvw.com