Lexus of Sarasota

We were so happy to have found Casey at Lexus of Sarasota! We were sleuthing around to find the exact car and color combo we wanted and contacted Casey at Sarasota Lexus after speaking with Lexus Corp in Texas. He went above and beyond, along with his inventory manager, to acquire the car from a New Jersey dealership for us. It was a good experience and we got the exact car we wanted! We are thrilled!!

Excellent customer service. Greg Burris my service advisor walked out to my Lexus RX350 after I explained the minor issues I had. He fixed 2 of them right away and took care of everything else after I dropped my Lexus off. He is very knowledgeable and gave me a courtesy car to drive while my oil change and rotation was being performed. Greg is one of the best advisors I have met. GREAT JOB!!!

I am very disappointed in my purchase, the time spent at the dealership, car not being cleaned as promised and a host of other issues with the purchase.

Poor communication throughout the entire process. Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec sheet had incorrect mileage and listed the vehicle as CPO. During the signing, we find out the car is not CPO. The finance team utilizes the sales team as an intermediary for negotiations, making the process as arduous as possible. Talk to a financial manager, get an extended warranty included, as they admit the lack of CPO is their mistake. Fine, satisfied with the price and with the compensatory extended warranty offer. They ask if we have financing, we say yes, and that we prefer to go through our bank, sales team, and finance team up front, stating, "let us pull some numbers, we guarantee we can beat the bank's rate". Go to the last finance person, Mike. Starts adding additional dealer "coverages" and add-ons without asking for approval, shows total price (which is higher than what was negotiated with the previous finance person). After having to tell him to remove all non-previously agreed to additions repeatedly, I ask how much better a rate they can offer than my bank. Mike states the negotiated price is contingent on the loan being through them. I tell him that was not part of the agreement, and he states that he has the final say. With the rate being the same as our bank offered, I begrudgingly agree to the rate. To add final insult to injury, the dealership charged the tax for the extended warranty they offered to include due to their error. We get in the car to leave, the experience taking over 5 hours from arriving to closing, and come to find out the car is missing the owner's manual. Again, the only positive in the whole experience was Casey, who offered to replace the missing book. OTD price being over $60k with a luxury brand, the entire experience was way off the mark, would only shop here again under dire circumstances, and frankly would pay a higher APR not to deal with the finance department again.

It was a pleasure working with Austin and the entire Lexus team. They were professional, friendly and communicative. I would definitely recommend them to others.

Ana you’re the best thanks for everything, you were there every step of the way step of way with our purchase. Thx you very much

Thank you Ana Lima for your professionalism and stress free process. YOU ROCK !!! I ❤️ my new ride!!

I was served by Miss Ana Lima, excellent customer service and very friendly, thanks you very much for you service

Staff is very professional and helpful. Jason Peters is awesome! Aside from loving my Lexus, Jason is the main reason I keep coming back for service.

Mark extremely professional and helpful throughout process! Finance person made this part fun when usually the grind of the transaction ,