Swickard Volkswagen of Anchorage

I recently purchased a 2020 Honda Pilot from Swickard Audi of Anchorage, and while I’m happy to have finally found a vehicle for my family, the overall experience left a lot to be desired. Customer service was inconsistent. Brandon and T were the saving grace of the entire process—both were extremely helpful, communicative, and genuinely cared about our experience. Unfortunately, the rest of the experience fell short. We spent around 10+ hours over multiple days at the dealership due to delays, miscommunication, and an overall “hurry up and wait” atmosphere that felt more like a military operation than a car-buying experience. The sales manager refused to negotiate the price at all, which was frustrating considering we ended up leaving with winter tires still on the vehicle—despite being told “the tread was good.” The winter tires were studded too, but the studs were removed. Now we’re stuck paying around $1,000 for new all-season tires, after spending almost $29k, just to safely drive in the summer. To make matters worse, we waited all day for the car to be “detailed,” only to take it home with French fries under the seats, crumbs in the cracks, a dirty center console, and an untouched third row. For a dealership that prides itself on luxury brands, this felt careless and unprofessional. We ultimately purchased the vehicle out of exhaustion after looking at over 15 cars in a matter of weeks and just needing to move forward for our family’s sake. While there are great individuals working here, I would not recommend this dealership to friends or family based on our experience. The effort and attention to detail just weren’t there. Also, we were not made aware that there is only one key fob for the vehicle until after our purchase.

On Tuesday, 22 July, we brought our 2024 atlas in for a recall and a small warranty fix. We worked with.Dyann and Paul they both went above and beyond to make sure that our experience was pleasant.

Johnathan was incredible to work with! He was attentive and willing to work with our situation and met us where we were at with the numbers! Would recommend him a million times over!

My visit was OK and checking in was much quicker than previous visit. However, they did not take my paperwork that showed that I had a maintenance agreement because they said it was all in computer and wanted to charge me for the filters when they were covered under the agreement. So they didn’t change the filer for me for my 70 k mile check in. Otherwise Service and detailing was very good.

Had a really good experience with the service department. Professional, courteous, and they did a great job on my vehicle.

Thanks to all of this team. I am taken care of with professional care and a very friendly atmosphere. Thanks

Dealers were very helpful and informative. I left very happy and satisfied with my new car.

shady. we dropped our car off on 3/30/25 with no issue besides a flat tire. needed to get tires that were ordered. got the car back with a check engine light, and immediately asked the advisor why it popped up. proceeded to tell me that the light was flashing when he brought it in and said that itd be another appointment. used my own obd2 reader and was able to get the issue sorted out. seemed like they were just trying to get money out of me.

Took the time to do the sale right. Helpful sales person. Bought the vehicle. I would go back again.

Excellent service! Set up loaner vehicle and came through so it didn’t interrupt my day.