Reviews
Was very happy with our person whom we worked with.
Was very happy with our person whom we worked with. Alex very personable and not pushy. The paperwork process however, takes way too long.
Was very happy with our person whom we worked with.
Was very happy with our person whom we worked with. Alex very personable and not pushy. The paperwork process however, takes way too long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
LOUISE, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!
I got the car but too stressful and took too long.
I got the car but too stressful and took too long. It didn't have to be.
I got the car but too stressful and took too long.
I got the car but too stressful and took too long. It didn't have to be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.
Excellent customer service experience with the office and
Excellent customer service experience with the office and service staff! Very friendly and knowledgeable staff members.
Excellent customer service experience with the office and
Excellent customer service experience with the office and service staff! Very friendly and knowledgeable staff members.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Natale, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!
Dealership tells you they will call you back.
Dealership tells you they will call you back. They never do. Been waiting 5 days now for a call back. Bought a car from them they couldn’t care less to talk to you after purchase or help you out with anything at all. Salesman Jay lied to me about condition of the vehicle. Overall pretty disappointed with my experience with This dealer and wouldn’t recommend even my worst enemy to purchase a vehicle here.
Dealership tells you they will call you back.
Dealership tells you they will call you back. They never do. Been waiting 5 days now for a call back. Bought a car from them they couldn’t care less to talk to you after purchase or help you out with anything at all. Salesman Jay lied to me about condition of the vehicle. Overall pretty disappointed with my experience with This dealer and wouldn’t recommend even my worst enemy to purchase a vehicle here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.
fast and friendly service, service department went the
fast and friendly service, service department went the extra mile to make this a great experience!
fast and friendly service, service department went the
fast and friendly service, service department went the extra mile to make this a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
They made the car buying experience easy and fast.
They made the car buying experience easy and fast. We just purchased this car for our son and he is very pleased.
They made the car buying experience easy and fast.
They made the car buying experience easy and fast. We just purchased this car for our son and he is very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
RACHEL, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!
After we picked up the vehicle and paid the bill, I was
After we picked up the vehicle and paid the bill, I was almost home when I received a call from Russ wanting to know if I could return to the service center. I was told there was a problem with my billing and had been charged too much. That was a nice surprise. I guess they could have kept the overpayment and I would have never known. It was a fair amount of money and I was glad to have it promptly returned to our account. The service was performed on my wife's 20-year-old nearly mint condition Hundai XG350L. Other than routine service, this was the first fairly major repair it has ever required and it was limited to aging components that had failed. The valve cover gaskets were leaking along with some other seals and the power steering hoses were starting to rot with age. It did take a while for the service to be completed due to supply chain complications for a car that old. The work was completed perfectly and the car was returned in excellent condition. I was given frequent updates and given the opportunity to approve all additional work that was needed before it was performed.
After we picked up the vehicle and paid the bill, I was
After we picked up the vehicle and paid the bill, I was almost home when I received a call from Russ wanting to know if I could return to the service center. I was told there was a problem with my billing and had been charged too much. That was a nice surprise. I guess they could have kept the overpayment and I would have never known. It was a fair amount of money and I was glad to have it promptly returned to our account. The service was performed on my wife's 20-year-old nearly mint condition Hundai XG350L. Other than routine service, this was the first fairly major repair it has ever required and it was limited to aging components that had failed. The valve cover gaskets were leaking along with some other seals and the power steering hoses were starting to rot with age. It did take a while for the service to be completed due to supply chain complications for a car that old. The work was completed perfectly and the car was returned in excellent condition. I was given frequent updates and given the opportunity to approve all additional work that was needed before it was performed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Great Recall Service, it was quick and was back on the
Great Recall Service, it was quick and was back on the road faster than I thought I would be.
Great Recall Service, it was quick and was back on the
Great Recall Service, it was quick and was back on the road faster than I thought I would be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
The dealership is nice .
The dealership is nice .The people are very courteous. The extra service that my car needed it was explained thoroughly. The wait time took longer than usual.
The dealership is nice .
The dealership is nice .The people are very courteous. The extra service that my car needed it was explained thoroughly. The wait time took longer than usual.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!
I was very pleased with the service we received.
I was very pleased with the service we received. Johan was very nice and helpful.
I was very pleased with the service we received.
I was very pleased with the service we received. Johan was very nice and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!