Shottenkirk Honda Rome

After Shottenkirk Honda changed the recalled fuel pump in my Honda Pilot, an "Emissions System Problem" warning appeared as soon as I drove it off their lot. I returned to the dealership the same day and explained that this was the first time I had seen this warning, which only appeared after the fuel pump was replaced. I asked them to clear the code, thinking that would resolve the issue. The service technician informed me that the fuel pump might have been installed incorrectly and said they would fix it. I left my Honda Pilot with them, assured that the problem would be resolved. Later, they called to inform me that my purge valve needed to be replaced for $300—and that this issue was completely unrelated to the fuel pump replacement. I explained that the purge valve and fuel pump are indeed connected in the Honda Pilot. I have spoken with other mechanics who wholeheartedly agree that these components are connected. My mechanic cleared the error code, but when it returned, the code indicated an issue with the evaporative control system purge flow. The evaporative control system (EVAP) prevents gasoline vapors from escaping the fuel tank into the atmosphere. The P04F1 code for Honda vehicles indicates that low purge flow has been detected in the evaporative emission system. This system is responsible for controlling and capturing fuel vapors to reduce emissions. The purge valve may wear unevenly and intermittently stick, resulting in a diagnostic trouble code (DTC) related to the evaporative emission system purge flow malfunction. There were no error codes on my car when I gave it to them, and I believe there should be no codes when I get it back. Why do I now have the codes PO4F1 and PO441? However, they are refusing to pay for their mistake. What should I do?

This car buying experience is the best I have had in my entire life (47yo). First off, I was texting back and forth with Ryann and she has the most bubbly personality! I said I hope you are my salesperson and she said yes! The entire team seem to support each other and not the other way around! Even in financing, it was a pleasant, not pushy meeting. This is also my most favorite car ever so I will definitely be back even thought I drove over an hour to get there! Call or text Ryann Davis!

Caroline is a true professional! Her knowledge and ethical dealings with clients is refreshing. She has earned my business and respect. This review is based on my purchase of a 2025 Honda Accord February 2025. Good luck my friends.

My $800 radio screen stopped working while under the care of the service department, was working fine when I dropped the car off for service. I return to pick it up after an issue with the HVAC was repaired and the screen was not working properly. I tried to get them to make it “right” and they refused. I have purchased at least 7 cars from the Honda dealer there and just purchased a brand new Nissan from them last month but I will not buy anything else from them unless this is handled. Glenn Terry

Great people and great service. Overall everyone was awesome! I will recommend to every one

Jonah Jones is an asset to your service department. He went beyond the norm in his customer service efforts.

Everyone w as great and and I was happy the way they treated me and there wasn't any hassle about Great people

My service appointment went very will. Things were handled professionally and in a courteous way. The wait time was very reasonable.

We visited in August & customer service was excellent. Ryan went above & beyond to answer all our questions about the options for the specific Honda we was looking for with the newest colors for 2025. Even though we was just visiting with no intentions to buy that day she was still very attentive to our needs. I highly recommend Ryan @ Shottenkirk Honda of Rome. We will soon be purchasing the car we went to look for!

Service department personnel were polite and courteous. Did a great job with the recalls on my vehicle