Cadillac of Novi

Brought my car in for a 9:30 appointment. Was supposed to get a rental car. Waited 2 hours for it. When I picked up my brand new Cadillac it had a big dent in it. Took 3 weeks for the service manager to contact me. It's not 2 months later and still not resolved. Horrible service. Will never take my car there again.

I planned a test drive a day in advance. The salesperson said he would hold the vehicle. We also called on our way to the dealership, and the salesperson again confirmed that the vehicle was available. However, after we drove the car, the salesperson left to draw up our deal and returned to inform us that the car was no longer available. He also backtracked and stated that Fox Cadillac of Novi does NOT hold vehicles. Conveniently, he was more than happy to show us more expensive vehicles. Several days later, the car we drove is still listed as available. Not only were they dishonest, but they wasted our time. To top it all off, on the following day, I emailed the executive manager of the dealership to inform her of my poor experience, and she never replied. I never intended to post negative reviews anywhere, but this is the only possible way to be heard—pure disappointment!

Thanks Matt Lee, I had a very pleasant experience for buying the XT5 through him, he is very patience, friendly, and helpful. I had a very easy transaction,

I just want to say that working with Eric Boitos to purchase the 2023 Cadillac CT5 that I just got was a great experience. Eric was a professional in all ways. Timely responded every time. I have dealt with a lot of sales people over the years and Eric is at the top of the best.

That was The worst car dealership I have ever been to I would not recommend anyone to go there

Wonderful experience every time. My husband and I only shop here! If you are in the market for a new or pre-owned Cadillac - go see the team here! You wont be disappointed!

My wife and I were out shopping for a new vehicle. We had heard that Cadillac of Novi had some good prices on XT6s. Our lease on our 2022 Acadia was up and we wanted something of a similar size as the new Acadia was now on a larger platform. We walked in and were met by Matt Lee. Matt was extremely helpful with looking at our options for an XT6. We found a model and color that we liked and we took it for a test drive. We started talking numbers and liked what we heard. We had some time while Matt was running some numbers and so we looked at the other vehicles in the showroom. We saw a very cool Lyric and checked it out. We noticed the sticker was a bit higher than the XT6 so we thought it was out of our price range. Matt came over and walked us through some of the cool features in the Lyric and said he would give us some ballpark pricing because there were some good incentives. We were surprised by how the incentives lowered the price of the car. We had some very straightforward negotiations and Matt found us additional incentives and Matt and the finance manager, Tim Hemingway, came back with very aggressive prices. The figures were better than any I had seen online. Timm was a pleasure to deal with as we signed the lease agreement. Matt and Cadillac of Novi exceeded our expectations. They have taken great care of us and made a usually stressful experience into a pleasurable one. We highly recommend Cadillac of Novi.

5 Star service in sales and service here. My husband and I will only do business with Cadillac of Novi!

You have to pick your sales consultant wisely. I’m a 3 time returning customer and will not be back. 1 out of the 3 sales consultant was good. The last two experiences were so bad and to make matters worse they won’t take accountability. It’s so discouraging to see old school sales tscktics. Just be honest.

Big thanks to BRANDON THOMPSON for another excellent experience leasing a 2025 CT5! Brandon, your friendliness, patience, and expertise, along with your can-do attitude are requisite qualities in customer service that will keep me coming back. Having the car delivered to the house the same day by MATT LEE was so helpful and much appreciated. Matt was professional and adept at teaching me all the technological intricacies related to the new car. He even offered to set up the home remote garage door feature. I couldn’t ask for better service. You two guys are top notch! --Bob O.