Reviews
Write a reviewMe and my wife went to look at the 2023 3500 ext gray
Me and my wife went to look at the 2023 3500 ext gray Promaster and was told it had a few acorn size dents on it (2-3). When we arrived it had 15-20 dents and some were huge. Was marked down to $43900 and our sales girl neisha I believe it was most definitely misled us but was a really nice person. It’s now marked back up $5000 so buyers beware!!!!!! It is a beautiful spec and looks great in person but it’s far from the price asking. We drove 3 1/2 hours to see it and the manager didn’t even talk to us nor worked on the price. We will never bother with this place again.
Me and my wife went to look at the 2023 3500 ext gray
Me and my wife went to look at the 2023 3500 ext gray Promaster and was told it had a few acorn size dents on it (2-3). When we arrived it had 15-20 dents and some were huge. Was marked down to $43900 and our sales girl neisha I believe it was most definitely misled us but was a really nice person. It’s now marked back up $5000 so buyers beware!!!!!! It is a beautiful spec and looks great in person but it’s far from the price asking. We drove 3 1/2 hours to see it and the manager didn’t even talk to us nor worked on the price. We will never bother with this place again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I recently purchased a used truck from this dealership.
I recently purchased a used truck from this dealership. Drove from the Eastern shore of Maryland as they had the perfect truck I wanted. Neisha was such an excellent sales associate & went above & beyond to make the deal complete. Remember that name, Neisha when you go to purchase your next vehicle at GMC of Brandywine, Md.
I recently purchased a used truck from this dealership.
I recently purchased a used truck from this dealership. Drove from the Eastern shore of Maryland as they had the perfect truck I wanted. Neisha was such an excellent sales associate & went above & beyond to make the deal complete. Remember that name, Neisha when you go to purchase your next vehicle at GMC of Brandywine, Md.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealing with the service department, especially with...
Dealing with the service department, especially with Eileen Kendall, and Grant who make it a pleasure with every visit. Everyone there has given me nothing but top notch service.
Dealing with the service department, especially with...
Dealing with the service department, especially with Eileen Kendall, and Grant who make it a pleasure with every visit. Everyone there has given me nothing but top notch service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service and parts department
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
Service and parts department
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very Disappointed that they Represent GMC
The first visit was to just check the tires for dry rot and I was there 2.5 hours. When I went to have the new tires put on, I waited over an hour for them to tell me the tires wouldn't be in for 3 more hours which would be 1:00. I called at 4:30 to pay by credit card in order to pick up my car after service closed at 6, but the car was still not finished. The GMC dealership I bought the car from was paying for the tires since I had bought it a month ago, but at 5:30 service called me to tell me they couldn't reach the service manager at that dealership and unless they had payment they would not release my car. This is 30 minutes before they close and they had had my car since 9:00 AM. They had all day to get payment, and I was scrambling to find someone at the other GMC dealer who could give them a credit card so I could get my car back to take my kids to school the next day. On top of that, I asked to speak to the service manager who wouldn't even get on the phone with me. The other GMC dealer (Bergeys in Souderton, PA) was great to work with, but I was very disappointed in this GMC dealer (Brandywine) and it is a shame they represent GMC.
Very Disappointed that they Represent GMC
The first visit was to just check the tires for dry rot and I was there 2.5 hours. When I went to have the new tires put on, I waited over an hour for them to tell me the tires wouldn't be in for 3 more hours which would be 1:00. I called at 4:30 to pay by credit card in order to pick up my car after service closed at 6, but the car was still not finished. The GMC dealership I bought the car from was paying for the tires since I had bought it a month ago, but at 5:30 service called me to tell me they couldn't reach the service manager at that dealership and unless they had payment they would not release my car. This is 30 minutes before they close and they had had my car since 9:00 AM. They had all day to get payment, and I was scrambling to find someone at the other GMC dealer who could give them a credit card so I could get my car back to take my kids to school the next day. On top of that, I asked to speak to the service manager who wouldn't even get on the phone with me. The other GMC dealer (Bergeys in Souderton, PA) was great to work with, but I was very disappointed in this GMC dealer (Brandywine) and it is a shame they represent GMC.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Never Disappointed...
There is never a time when I'm dissatisfied with the level of service or customer service . Eileen is always my go to person, and my service writer Grant were both superb. In my experience, these two folks and the dealership in general treat people like family. I've also witnessed the same with other customer interactions. They really go the extra mile!
Never Disappointed...
There is never a time when I'm dissatisfied with the level of service or customer service . Eileen is always my go to person, and my service writer Grant were both superb. In my experience, these two folks and the dealership in general treat people like family. I've also witnessed the same with other customer interactions. They really go the extra mile!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible service for African Americans!
I had a $600 service done here and was treated like trash, and they were very unprofessional towards me for no reason! I don’t think they care to service black people at this dealership!
Terrible service for African Americans!
I had a $600 service done here and was treated like trash, and they were very unprofessional towards me for no reason! I don’t think they care to service black people at this dealership!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
almost perfect
My only issue is that the tech did not clean where he or she dripped oil when doing the oil change. I can't believe that he or she did not see the mess, so either they were in a rush or just didn't care enough. Next time I'll pop the hood before leaving the lot and have a look. If not for that, 5 stars all the way. Merry Christmas!!!
almost perfect
My only issue is that the tech did not clean where he or she dripped oil when doing the oil change. I can't believe that he or she did not see the mess, so either they were in a rush or just didn't care enough. Next time I'll pop the hood before leaving the lot and have a look. If not for that, 5 stars all the way. Merry Christmas!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Beyond Excellent
Every time I go in for service I am nervous and feeling like I don’t want to go. But they turn my frown upside down and make my day every time. Excellent customer service from everyone I mean everyone and so professional I made the best choice when I select BUICK. Thank you BUICK B Brummitt
Beyond Excellent
Every time I go in for service I am nervous and feeling like I don’t want to go. But they turn my frown upside down and make my day every time. Excellent customer service from everyone I mean everyone and so professional I made the best choice when I select BUICK. Thank you BUICK B Brummitt
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great dealership
I drove 460 miles to buy my truck from Sam, Its my third one and my next one in two years will be from him again, bought many cars in my time, his place is by far the best.I trust him, he is fair and he makes sure your getting what you want, he does not push
great dealership
I drove 460 miles to buy my truck from Sam, Its my third one and my next one in two years will be from him again, bought many cars in my time, his place is by far the best.I trust him, he is fair and he makes sure your getting what you want, he does not push
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car