Skip to main content

Team Chrysler Dodge Jeep Ram of Morganton

(29 reviews)
New (888) 375-1653 (888) 375-1653
Used (877) 242-3145 (877) 242-3145
Service (888) 904-7167 (888) 904-7167

Reviews

(29 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Team Chrysler Dodge Jeep Ram of Morganton from DealerRater.

Want to share your experience with this dealership?

Write a review

Terrible place with tons of hard sale tactics and

Terrible place with tons of hard sale tactics and 'gottems'. Try to rip you off in every way possible. Don't even include a set of tires from the same brand. Avoid!

Terrible place with tons of hard sale tactics and

Terrible place with tons of hard sale tactics and 'gottems'. Try to rip you off in every way possible. Don't even include a set of tires from the same brand. Avoid!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Jim, we appreciate you taking the time to leave us this feedback. Please reach out to us at (828) 383-0514 when you can so we can address this situation directly. Thank you and have a great day.

Show full review

Dashboard replacement

Replaced entire dashboard (under warranty). This was a major job. I was concerned about having problems rattles or things not working afterward, but there was not a single issue. I'm very impressed. Overall the tech did an excellent job.

Dashboard replacement

Replaced entire dashboard (under warranty). This was a major job. I was concerned about having problems rattles or things not working afterward, but there was not a single issue. I'm very impressed. Overall the tech did an excellent job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Show full review

Service work on Chrysler Pacifica

Customer service was excellent with a fast turn around time. I highly recommend the service work at Team Morganton.

Service work on Chrysler Pacifica

Customer service was excellent with a fast turn around time. I highly recommend the service work at Team Morganton.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Carl, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Show full review

Great service!

Very pleasant experience with Team Morganton. Came in for service on my vehicle. Everyone was friendly and I was notified of all repairs, and suggested repairs on my vehicle.

Great service!

Very pleasant experience with Team Morganton. Came in for service on my vehicle. Everyone was friendly and I was notified of all repairs, and suggested repairs on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Kameshya, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Show full review

charles d, osborne review of my recall appointment

someone lied didnt have an appointment. dealership was unAWARE OF MY APPOINTMENT. SEEMS THE individuals who schedule appointments do not cooperate with the parts department.

charles d, osborne review of my recall appointment

someone lied didnt have an appointment. dealership was unAWARE OF MY APPOINTMENT. SEEMS THE individuals who schedule appointments do not cooperate with the parts department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Charles, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (828) 383-0514 at your earliest convenience to discuss how we can turn this experience into a positive one.

Show full review

Kyles Review

My prior two experiences were good, but this one was great. Kyle did an awesome job. He was thorough, kind and on time. Thanks

Kyles Review

My prior two experiences were good, but this one was great. Kyle did an awesome job. He was thorough, kind and on time. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Team Chrysler Dodge Jeep Ram of Morganton and we hope to see you again soon!

Show full review

Service Department

Scheduled an oil change. They took my truck back immediately. The process was painless

Service Department

Scheduled an oil change. They took my truck back immediately. The process was painless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Michael, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Show full review

Attentive

Had an electrical issue and the warranty work was excellent . Contact was maintained with me from the shop consistently.

Attentive

Had an electrical issue and the warranty work was excellent . Contact was maintained with me from the shop consistently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Donald, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Show full review

2022 RAM 2500 Laramie 6.7L

I would love to give Team five stars. I did buy their truck. It was difficult the first try. I got some sales manager who was over all Team stores on New Year's Eve. I showed him how much his truck was listed for on Car Gurus five days prior. I made him that offer because it would help off set the 899. Doc Fees and the 600. wax fee. He pretty much told be No, go kick rocks. You take this price which was thousands more than everyone else is selling a 2022 RAM 2500 for. So I left. I was really busy so I did not have the time to make it to another dealership. A week later on a Tuesday Car Gurus sent me a price reduction. Now the truck was 1K less than I offered a week prior. The genius sales manager should have taken my offer. It is three hours from my house in Western NC to Morganton, NC. I contacted Team again. I worked with David and Ryan. They were great. I put down a deposit to hold the truck until the weekend. I got to the dealership around 0930, I was driving out at 1030. The owners of Team should take my comments into consideration. They almost lost a sale. I wanted a white work truck. This one would still be parked on the lot if I would have been able to get to another dealership. The finance guy was even good to work with. He knew I was not buying anything extra and did not try to up sell. That really made the purchase painless. Being pre-approved through Capital One made the signing super fast. Prior to coming on site, I asked that the tires be balanced. The front right shook when I test drove it. After picking it up, all four corners of the truck shake. I need to take it to Discount Tire to get it road force balanced. The dealer balancing made it way worse above 60mph. So I can't say anything good about the service department.

2022 RAM 2500 Laramie 6.7L

I would love to give Team five stars. I did buy their truck. It was difficult the first try. I got some sales manager who was over all Team stores on New Year's Eve. I showed him how much his truck was listed for on Car Gurus five days prior. I made him that offer because it would help off set the 899. Doc Fees and the 600. wax fee. He pretty much told be No, go kick rocks. You take this price which was thousands more than everyone else is selling a 2022 RAM 2500 for. So I left. I was really busy so I did not have the time to make it to another dealership. A week later on a Tuesday Car Gurus sent me a price reduction. Now the truck was 1K less than I offered a week prior. The genius sales manager should have taken my offer. It is three hours from my house in Western NC to Morganton, NC. I contacted Team again. I worked with David and Ryan. They were great. I put down a deposit to hold the truck until the weekend. I got to the dealership around 0930, I was driving out at 1030. The owners of Team should take my comments into consideration. They almost lost a sale. I wanted a white work truck. This one would still be parked on the lot if I would have been able to get to another dealership. The finance guy was even good to work with. He knew I was not buying anything extra and did not try to up sell. That really made the purchase painless. Being pre-approved through Capital One made the signing super fast. Prior to coming on site, I asked that the tires be balanced. The front right shook when I test drove it. After picking it up, all four corners of the truck shake. I need to take it to Discount Tire to get it road force balanced. The dealer balancing made it way worse above 60mph. So I can't say anything good about the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Mikee, thank you; we appreciate your feedback! Our manager would really like to speak with you more regarding this matter. Please reach out to us at (828) 383-0514. We look forward to hearing from you.

Show full review

Great Service Department

Michael has been my service advisor from the start. He is always ready for anything I need. I have the service department for my RAM. I would recommend Michael and the staff at Team in Morganton to everyone. Thanks for taking care of my RAM.

Great Service Department

Michael has been my service advisor from the start. He is always ready for anything I need. I have the service department for my RAM. I would recommend Michael and the staff at Team in Morganton to everyone. Thanks for taking care of my RAM.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Bobby, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Show full review
See all 29 reviews