Reviews
They mishandled my personal information and that of
They mishandled my personal information and that of another customer. We received each other's personal information including name, address, phone number, and VIN of each other's vehicles. They claim that they were able to fix it, but i asked for a Toyota shirt (not a Wilde shirt) because I love the toyota brand and own two of them. The assistant GM promised me he would get me one, but I have never received it. He refuses to answer/return my phone calls. I was looking to potentially purchase another vehicle and while bringing in my Avalon for routine maintenance, I take with a salesman. He repeatedly lied to me and when I called him out, he kept saying that misunderstood him. That may have been true once, however, when my wife and I both heard the same things and then the salesman denies he said multiple things, that's not misunderstanding him, that's him lying. Their service department was embarrassing on this visit. Other customers and I were left waiting between 10-15 minutes before anyone acknowledged us. Meanwhile countless service advisors walked past us and never acknowledged our existence. Another service advisor was swearing at a customer on the phone while feeling herself up, and other advisors were standing around joking with each other. This place is a total embarrassment to the Toyota brand. If it wasn't for the fact that my service appointments are free, I would never come back. Save yourselves and don't come here!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I'm truly sorry to hear about your experience, and I appreciate you bringing these issues to our attention. It's clear we fell short in several areas during your visit, which is not the standard we strive for. We take matters of personal information very seriously and are committed to resolving any concerns you have regarding this situation or other service-related issues. Please feel free to reach out directly so that we can address these problems more thoroughly. Thank you, Jay Streeter - Service Manager - 414-209-6602
When I pull in to the service area they don't rush from
When I pull in to the service area they don't rush from there desk to help you.Went in to have a tire rotation the severs was ok.I will can back.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us at Wilde Toyota. We appreciate your patience and are glad to hear you'll be returning. We'll strive to make your next visit even better!
They are good value .
They are good value . And the hot chocolate and coffee sodas and water . Is good for customers. That are there waiting. And service was proment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Wilde Toyota! We're delighted to hear that you enjoyed the refreshments and found our service prompt. We appreciate your feedback and look forward to serving you again!
The service reps and technicians are attentive to
The service reps and technicians are attentive to listening to concerns and make sure to follow up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words about our service team at Wilde Toyota! We're glad to hear they were attentive and made sure to follow up. We look forward to serving you again in the future!
A factory award winning dealership for buying, having
A factory award winning dealership for buying, having your car serviced, repaired and keeping it maintained.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our award-winning service at Wilde Toyota! We're delighted to know that your experience with us has been exceptional. We look forward to continuing to meet your automotive needs!
I have provided feedback to Toyota about my latest
I have provided feedback to Toyota about my latest experience with this dealership. I certainly hope that the information is shared with the dealership, especially my interaction with the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Wilde Toyota. We appreciate your input and will ensure that it reaches the appropriate team members, especially in the service department. Your experience is important to us!