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McGovern Kia of Norwood

(496 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(496 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Kia of Norwood from DealerRater.

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I had a very good experience with predo he made sure I

I had a very good experience with predo he made sure I understood everything he was saying and explained everything to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and feedback! It is wonderful to hear that Pedro and the team were so helpful. Safe travels from all of us at McGovern Kia of Norwood!

It was a wonderful experience to work with Michael.

It was a wonderful experience to work with Michael. He made my car leasing experience easy. Michael was very thorough and explained all of the features of my Kia Sportage. I highly recommend working with Michael on your next car buying/leasing experience. He is professional and goes above and beyond for his customers. Michael made leasing a car from McGovern , an incredibly smooth and efficient process from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Michael at McGovern Kia of Norwood! We're glad to hear that he made the leasing process smooth and efficient, ensuring you felt informed about your new Kia Sportage. We appreciate the recommendation and look forward to assisting you in the future!

Dealership was responsive, knowledgeable, and very

Dealership was responsive, knowledgeable, and very reasonable with accommodations and negotiations. I would recommend to Kia Norwood to anyone looking to explore a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Anna, we're happy to hear that you had a positive experience with McGovern Kia of Norwood! Thank you for recommending us and sharing your feedback. Enjoy exploring your new car!

I am happy with the service James provided; however, very

I am happy with the service James provided; however, very disappointed on the actual work.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your kind words about James and are glad to hear that you were happy with the service he provided. That said, we're very sorry to hear that the quality of the actual work did not meet your expectations. We take this seriously and would like to understand more about what went wrong so we can address it and make it right. Please let us know the specific concerns or areas where the work fell short, and weโ€™ll do our best to resolve the issue promptly. Jeff Kuznezov Service Manager 781-352-3441 jkuznezov@mcgovernauto.com

Wonderful customer service , I love the car very much

Wonderful customer service , I love the car very much Hans and Freddy really helped me out

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

All of us at McGovern Kia of Norwood are happy to see this wonderful feedback for Freddy and Hans! Thank you, Carlos!

I noticed a team work at play as everyone of them in

I noticed a team work at play as everyone of them in there knew exactly what the job entailed. As a first timer, everything I needed to know about purchasing, financing etc, was explicitly and meticulously explained. At thr end I was satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Gerald, we're so glad you had a thorough and satisfying experience at McGovern Kia of Norwood. Thank you for choosing us for your first car purchase, and enjoy the ride!

James was very helpful explained everything and got me in

James was very helpful explained everything and got me in and out very quickly. Much appreciated.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

James and the entire team at McGovern Kia of Norwood are so glad we earned your business. Thanks so much, Bob!

The staff at McGovern was great to work with.

The staff at McGovern was great to work with.The salesman Pedro has a non-high pressured approach. He was very professional along with Ramon in the financial department. I would highly recommend buying an automobile from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Tom, we're delighted to hear that Pedro and Ramon made your experience at McGovern Kia of Norwood a positive one. Thank you for recommending us! Enjoy your new vehicle!

Pleasant experience with McGovern.

Pleasant experience with McGovern. Could have done without the hip-hop rap, music playing in the showroom.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback about McGovern Kia of Norwood! We're glad to hear that overall, you had a pleasant experience. We'll take note of your comments regarding the music in our showroom and appreciate your input.

Great customer so kind especially Michael Sorm Great guy

Great customer so kind especially Michael Sorm Great guy Iโ€™m happy to meet you man ๐Ÿ‘Š๐Ÿฝ Thank you guys for your service i love it i can surely recommend it to everyone and itโ€™s a beautiful place, clean, they play some good music ๐Ÿ˜…๐Ÿ’ฏ

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're excited to hear that Michael and the team at McGovern Kia of Norwood made such a positive impression! Thank you for recommending us and appreciating our atmosphere. We look forward to welcoming you back anytime!