Route 1 Hyundai

The service was excellent I was in and out with no problems. I really enjoyed the experience and would definitely take my car there again flawless business was performed.

I have never encountered or even heard of a worse customer service experience in my entire family, extended family, circle of friends, colleagues, or on social media. Imagine keeping a customer’s car from September 21 to October 16, 2026—a period of nearly four weeks—for nothing more than a flat tire repair, simply for guarantying payment from the warranty company. This level of disregard for the customer’s time, inconvenience, and basic expectations of service is absolutely unacceptable and reflects a shocking lack of professionalism.

Courtesy, very tto the point that is all highly recommend them took good care of car,running goid

Extremely disappointing service experience I own a 2023 Hyundai Santa Fe that I purchased from a different Hyundai dealership in Turnersville, New Jersey. At the time of purchase, I also purchased a 7-year tire and rim protection warranty with no deductible, administered by Sonsio. Around September 21, 2026, I had a flat tire and brought my vehicle to Route 1 Hyundai in Monmouth Junction, NJ for repair. Route 1 Hyundai submitted the warranty claim to Sonsio for approval. My concern is not that Route 1 Hyundai sold me the warranty — they did not. My concern is how Route 1 Hyundai has handled my vehicle after I brought it to them for a warranty-covered repair. As of today (10/9/2026), my vehicle has been sitting at the dealership since September 21 — more than two weeks — because the dealership is waiting for the warranty company’s payment/check to clear. I was told a few days ago that the check could take another 7–10 days to clear. I find this extremely unreasonable. The dealership has the vehicle, has a copy of the warranty contract, and has already submitted the claim. I understand that Route 1 Hyundai needs to be reimbursed by Sonsio. However, I do not believe the customer should have to remain without his vehicle for weeks simply because the dealership and the warranty company are dealing with payment between themselves. This is a flat-tire repair/replacement, not a major mechanical repair requiring weeks of work. In my view, a dealership providing service to a customer should make every reasonable effort to repair the vehicle promptly and resolve reimbursement with the warranty company afterward, rather than leaving the customer's vehicle sitting there while waiting for payment. What makes this particularly frustrating is that I purchased a 7-year tire and rim protection plan specifically so that an unexpected tire problem would be handled conveniently. Instead, I have been without my vehicle since around September 21. I am very disappointed with the way this situation has been handled, particularly the extended delay and the lack of urgency in getting my vehicle back to me. I hope Route 1 Hyundai's management will review this situation and explain why a customer has been without his vehicle for more than two weeks over a warranty-covered flat tire.

Communication was effective. Service was good. Everything was completed in time. I would definitely recommend.

Buyers be aware! My wife and I visited Route 1 Hyundai several times over the past week with the intention of purchasing a new Hyundai Palisade. On Saturday, September 12, 2026, we returned to the dealership and worked with salesperson Laura and her manager, Louis G. Both were attentive, professional, and helpful throughout the negotiation process. After extensive discussions, we reached an agreement on a 2027 Hyundai Palisade Hybrid SEL Premium AWD with a white exterior and gray interior for an out-the-door price of $54,650. Once the deal was finalized and we shook hands on the agreement, the dealership instructed me to contact my insurance company to add the new vehicle and provide an insurance ID card and binder. I did so immediately, and the documents were promptly delivered to the dealership. At the same time, my wife signed multiple documents, including the financing agreement reflecting the agreed-upon price and terms. The dealership also ran her credit history report, which presented no issues. The vehicle was already being detailed and prepared for delivery. At that point, another manager, Larry F., approached us and informed us that we would need to pay an additional $500 for the transaction to proceed. We were shocked by this unexpected demand. After the agreement had been reached, paperwork completed, insurance updated, credit pulled, and delivery preparations underway, the dealership suddenly attempted to change the terms of the deal under the instruction of general manager Manny Lugo. We repeatedly requested to speak with Mr. Manny Lugo, but he initially declined to meet with us. Only after my wife personally approached him did he engage with us. Mr. Lugo stated that the agreed-upon and signed price was "not correct" and that he would not honor it. While we are not in a position to determine the legal implications of what occurred, we believe the situation was highly unethical. After investing significant time in the process and completing every step requested by the dealership, having the agreed-upon price changed at the last minute felt unfair, personal and deceptive. What made the experience particularly disappointing was the manner in which the situation was handled. We found Mr. Lugo's attitude and his words to be dismissive, arrogant, and unprofessional. The lack of accountability and unwillingness to honor a negotiated agreement seriously undermined our trust in the dealership. We also felt bad for the staff members who spent considerable time working with us to reach a mutually agreed-upon deal, only to have their efforts effectively disregarded at the final stage of the transaction. Based on our experience, we strongly encourage prospective buyers to proceed with caution. Trust is a fundamental part of any major purchase, and unfortunately, our experience left us feeling that the dealership's management, particularly, Mr. Manny Lugo did not uphold the standards of professionalism and integrity that customers deserve.

Buyers be aware! My wife and I visited Route 1 Hyundai several times over the past week with the intention of purchasing a new Hyundai Palisade. On Saturday, September 12, 2026, we returned to the dealership and worked with salesperson Laura and her manager, Louis G. Both were attentive, professional, and helpful throughout the negotiation process. After extensive discussions, we reached an agreement on a 2027 Hyundai Palisade Hybrid SEL Premium AWD with a white exterior and gray interior for an out-the-door price of $54,650. Once the deal was finalized and we shook hands on the agreement, the dealership instructed me to contact my insurance company to add the new vehicle and provide an insurance ID card and binder. I did so immediately, and the documents were promptly delivered to the dealership. At the same time, my wife signed multiple documents, including the financing agreement reflecting the agreed-upon price and terms. The dealership also ran her credit history report, which presented no issues. The vehicle was already being detailed and prepared for delivery. At that point, another manager, Larry F., approached us and informed us that we would need to pay an additional $500 for the transaction to proceed. We were shocked by this unexpected demand. After the agreement had been reached, paperwork completed, insurance updated, credit pulled, and delivery preparations underway, the dealership suddenly attempted to change the terms of the deal under the instruction of general manager Manny Lugo. We repeatedly requested to speak with Mr. Manny Lugo, but he initially declined to meet with us. Only after my wife personally approached him did he engage with us. Mr. Lugo stated that the agreed-upon and signed price was "not correct" and that he would not honor it. While we are not in a position to determine the legal implications of what occurred, we believe the situation was highly unethical. After investing significant time in the process and completing every step requested by the dealership, having the agreed-upon price changed at the last minute felt unfair, personal and deceptive. What made the experience particularly disappointing was the manner in which the situation was handled. We found Mr. Lugo's attitude to be dismissive, arrogant, and unprofessional. The lack of accountability and unwillingness to honor a negotiated agreement seriously undermined our trust in the dealership. We also felt bad for the staff members who spent considerable time working with us to reach a mutually agreed-upon deal, only to have their efforts effectively disregarded at the final stage of the transaction. Based on our experience, we strongly encourage prospective buyers to proceed with caution. Trust is a fundamental part of any major purchase, and unfortunately, our experience left us feeling that the dealership's management, particularly, Mr. Manny Lugo did not uphold the standards of professionalism and integrity that customers deserve.

I brought the car in for oil change- the service was good. It took about 3 hours since there was a recall to be addressed. I worked with a young lady, who was pleasant but forgot her name.

I brought my car in for an oil change. I made an appointment for 8:00am, dropped my car off the night before. The communication with the service department this experience terrible. I called 5 times throughout the day for a status update. At 10:30am my car still was not serviced, I was highly upset because I had an appointment scheduled. I was told I would have been taken sooner had I stayed at the dealership while my car was serviced. Throughout the entire day multiple phone calls were made on my end simply for a status update. It was extremely inconvenient. Having my car at the dealership all day when I specifically scheduled an 8 AM appointment by 5:30 I called for the fifth time and I was told my car was finished being serviced. I asked the representative why hasn’t anyone called me when I’ve been waiting around to pick up my car all day. I was told that in the notes it said someone was going to call me at 6:00 PM. I then ask her. What time do you close and she said 6 o’clock. I then said someone was going to call me at the time you guys close? So even if there was an issue, the issue wouldn’t be resolved the same day. None of this made any sense, she then stated she would leave my keys with the sales department. This was such a horrible experience.

The issue was resolved but no tin a timely manner and the communication was below average.