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Stockton 12 Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (251 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (251 reviews)

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Poor experience

Unfortunately, I had a very poor experience with Stockton 12 Honda today. My salesperson was very nice at first and showed me a couple of vehicles that I was very interested in leasing (at least one vehicle and possibly both.) I have excellent (800+) credit and I was willing to pay a large down payment (up to $6000 cash.) However, when I asked how much it would be to lease the vehicles, I was told that I could not be given that information without signing a "commitment to buy" contract. I said that I could not would not sign a contract that committed me to buy a car without knowing how much it would cost per month. However, they told me that that couldn't give me numbers until I signed the paperwork stating that I would purchase the vehicles. Is this how car dealerships do business these days? How can I commit to purchase something before I know how much it will cost? I left the dealership very confused. I am hopeful that their competitors don't do business like this.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are sincerely sorry for the confusion and we appreciate you bringing this to our attention. We would love the opportunity to speak with you further about your experience and situation in an effort to help you get what you need. At your earliest convenience, please contact Lorenzo Case at 801-553-5100. He is looking forward to speaking with you. We apologize for the inconvenience and we appreciate your patience.