Cavender Nissan of Rockwall

It was a pleasure to have this deal with such kind people specially mr Cristi

Never heard from dealership!!! Guess they didn’t have time to pickup the phone and call idk !! Wouldn’t recommend

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful!

I got a used vehicle for my son. Getting approved and sales portion was fast. They even delivered it to my work for me.

Purchased a new vehicle over the phone and it was a great experience. Had the vehicle ready to go before I came in!

Please write at least fifteen words about the dealership. Please write at least fifteen words about the dealership.

Worst buying experience. I did my homework to find the vehicle make and model that I wanted to purchase and hoped that when I saw one at Cavendar Nissan I could simply go there and purchase without experiencing the ick of the car buying process. That was not the case. First, the vehicle was not thoroughly inspected and serviced - that took the vehicle out of commission for 5 weeks post-sale as they navigated various needful repairs. Second - and most egregious - the finance manager I worked with to structure my loan and additional warranty policies misrepresented the final loan terms. I only found out AFTER I decided to cancel the extended warranty. I explicitly requested the warranty to be paid cash separate from the loan. That was my understanding upon signature and what I maintained as the structure of the deal until today when I inquired about the status of my refund (5 weeks post cancellation). I feel that the deal was misrepresented. I feel that I was mislead. I do not recommend you do business with this dealership as a result.

I made an appointment for a vehicle inspection. After being here waiting 45 minutes, they told me it was going to take 20 minutes more. What is the point of making an appointment?? I asked Ray Rivera “the director” how long it takes to make a state vehicle inspection? He said “it depends it could be between 1 hour to 3 hours”. Then I saw them through the window to just start working on my car and then they told me that my car was not being read by the computer and asked me if I had taken my car to other place. My car goes only to the dealer! I have been coming here for years! Please have a little respect for people. No empathy at all!! So I left. Worse time here! If I could give you zero stars…

Contacted dealer online today and agreed to a price in writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon price and refused to honor the written agreement we had. Very disappointed in dealer and with the dishonesty we experienced in this business. We moved on to another dealer.

Their bio on their business Instagram says “Customer Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If I could give negative 1 million stars, I would. I should have listened to my intuition from the very beginning and walked away when they lied the first time. I’ll do this in 2 parts, one for sales and then one for service, since I’ve had the vehicle 2 months and had an ongoing issue with it since I bought it. This is long, but please take these words into consideration when looking at cars from this dealership and just stay as far away as possible. I totaled my previous vehicle in July 2024 and needed another one ASAP, as I drive a lot for one of my 3 jobs. I’d always dreamed of owning a Lexus and when I found the one that was in my budget, had the specs I wanted, I reached out to Cavender to get some info. I conversed via text & email, back and forth with my salesperson, Zachary, explaining that I had just started a new job and wanted to get most everything done with numbers and financing before I came in so that all I basically had to do was test drive to make sure I liked the car, and sign. I was told that they had run my credit and would be able to make the deal in the range of monthly payment I was looking for. I confirmed that when coming in the next day, all I would need to do was test drive and then finalize everything, so that I could be in and out quickly since I had just started this new job and didn’t want to be away too much. I made an appt for the following day, first thing in the morning as soon as they opened. When I got there, we test drove the car and I decided it was what I was looking for. When we went in to start paperwork, I was informed that they had, in fact, not run anything thru the banks, even though I had sent them all of my proof of income, DL, and all other paperwork they requested, the day before. I should have IMMEDIATELY walked away then. I would have saved myself from SOOOOOOOOOO much.. I waited…and waited….and waited some more. 4.5 hours to be exact. Again, should have walked away then. The finance person, John (maybe?), I can’t remember exactly, came out with a number that was way above the number I had given that they confirmed I would be able to obtain. I pushed back but was told that they weren’t willing to give all of my different proofs of income from my 3 jobs to the banks. I get paid via zelle for one of my main forms of income. Eventually, I was pressured into signing and made to believe that I wouldn’t find any other lender that would accept my somewhat unconventional sources of income. I signed the paperwork, REGRETFULLY, because I was made to feel like I had no other option. AGAIN, I WISH I WOULD HAVE LISTENED TO MY INTUITION AND WALKED AWAY FROM THE VERY BEGINNING!!!!!!!!!! I’ll do a separate review regarding the service team and how they handled the ongoing issue I STILL have with the vehicle, to this day, 2 months later.