Cavender Nissan of Rockwall

4.1
(138 reviews)
Visit Cavender Nissan of Rockwall
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

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New (888) 713-2996 (888) 713-2996
Used (888) 715-8317 (888) 715-8317
Service (888) 718-3480 (888) 718-3480

Inventory

See all 450 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2022.
It’s time to speak with the automotive experts in Rockwall. Our Cavender Nissan of Rockwall team is here to help you with all of your automotive needs. So, if you have any questions, or if you want to schedule a test drive, then we encourage you to contact us today! We look forward to hearing from you.
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Service center

Phone number (888) 718-3480

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 5 employees View less employees

Reviews

4.1
(138 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cavender Nissan of Rockwall from DealerRater.

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5.0

very professional place.

very professional place. I definitely recommend customers to this Nissan. they greet you from the time you walk in Offer you coffee and water that's exactly how you treat clients

5.0

very professional place.

very professional place. I definitely recommend customers to this Nissan. they greet you from the time you walk in Offer you coffee and water that's exactly how you treat clients

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Iliana_davila, we are so pleased you enjoyed your visit to Cavender Nissan Of Rockwall! We are always more than happy to assist you if anything else comes up. Take care! Carina Hernandez Owner Loyalty Manager Cavender Nissan Rockwall

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1.0

They pressured me in to an extended warrenty.

They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would not go to this dealership unless you like getting the run around.

1.0

They pressured me in to an extended warrenty.

They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would not go to this dealership unless you like getting the run around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi , we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Cavender Nissan Of Rockwall (972) 961-9888 Carina Hernandez Owner Loyalty Manager Cavender Nissan Rockwall

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5.0

Very nice dealership with very helpful staff.

Very nice dealership with very helpful staff. No pressure met our expectations we love the Rogue.

5.0

Very nice dealership with very helpful staff.

Very nice dealership with very helpful staff. No pressure met our expectations we love the Rogue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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1.0

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER.

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER. I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT THERE. IT WAS GOOD WHEN I TOOK IT THERE. THEY SAID THE MAIN FUSE BLOCK WAS SHORTING OUT AND IT WOULD FIX IT FOR $800. WHEN I WENT TO PICK IT UP THEY HAD NOT REPLACED WHAT THEY SAID. THEY REPLACED THE SAME FUSE NOT ONCE BUT TWICE AND CHARGED $900 AND THEY MADE A NEW KEY THAT WAS NOT AUTHORIZED. NOW THE BILL IS ALMOST $1300 AND THEY DID NOT FIX A DANG THING. THAT IS 10 MONTHS AGO AND I HAVE COMPLAINED TO NISSAN, THE GM, THE SERVICE MANAGER, THE SERVICE WRITER AND I HAVE BEEN GHOSTED BY ALL. I GUESS THEY EXPECT THIS WILL GO AWAY??? NOT AT ALL LIKELY.

1.0

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER.

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER. I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT THERE. IT WAS GOOD WHEN I TOOK IT THERE. THEY SAID THE MAIN FUSE BLOCK WAS SHORTING OUT AND IT WOULD FIX IT FOR $800. WHEN I WENT TO PICK IT UP THEY HAD NOT REPLACED WHAT THEY SAID. THEY REPLACED THE SAME FUSE NOT ONCE BUT TWICE AND CHARGED $900 AND THEY MADE A NEW KEY THAT WAS NOT AUTHORIZED. NOW THE BILL IS ALMOST $1300 AND THEY DID NOT FIX A DANG THING. THAT IS 10 MONTHS AGO AND I HAVE COMPLAINED TO NISSAN, THE GM, THE SERVICE MANAGER, THE SERVICE WRITER AND I HAVE BEEN GHOSTED BY ALL. I GUESS THEY EXPECT THIS WILL GO AWAY??? NOT AT ALL LIKELY.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We would like to have a better understanding about your experience. Please reach out to us at (972) 961-9888 at your earliest convenience and we will do our best to resolve this with you.

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1.0

Poor service kept my lock for my wheels to be taken off

Poor service kept my lock for my wheels to be taken off charged me 800.00 to remove a dead kitten no master mechanics, did not put parts of my suv back afterwards! Treated horrible at this dealership Mcgavock was the original dealership I dealt with. Would never recommend this dealership to anyone!!!!

1.0

Poor service kept my lock for my wheels to be taken off

Poor service kept my lock for my wheels to be taken off charged me 800.00 to remove a dead kitten no master mechanics, did not put parts of my suv back afterwards! Treated horrible at this dealership Mcgavock was the original dealership I dealt with. Would never recommend this dealership to anyone!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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5.0

Amanda, my service associate, was great.

Amanda, my service associate, was great. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better.

5.0

Amanda, my service associate, was great.

Amanda, my service associate, was great. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that Amanda provided you with great service and kept you informed throughout the process at Cavender Nissan of Rockwall. It's fantastic to learn your car is stopping much better now! Thanks for sharing your experience.

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5.0

Everyone always friendly and very helpful.

Everyone always friendly and very helpful. Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be taken care of . I respect his honesty and concern for his customers.

5.0

Everyone always friendly and very helpful.

Everyone always friendly and very helpful. Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be taken care of . I respect his honesty and concern for his customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kistri, it's great to know that you've had such a positive experience with Jim and the rest of our team at Cavender Nissan of Rockwall. We appreciate your feedback about our comfortable waiting area as well!

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2.0

Wayne said he could get my oil changed but didn’t tell me

Wayne said he could get my oil changed but didn’t tell me it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil change.

2.0

Wayne said he could get my oil changed but didn’t tell me

Wayne said he could get my oil changed but didn’t tell me it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we can improve. Wayne will be sending you the MPI and will be calling to follow up with you to ensure that we answer any questions you may have. We hope you will consider us again in the future.

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5.0

It was welcoming and very informative but also very goal

It was welcoming and very informative but also very goal oriented to get me where I needed

5.0

It was welcoming and very informative but also very goal

It was welcoming and very informative but also very goal oriented to get me where I needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Drew, congratulations on your newest purchase and thank you for doing business with us at Cavender Nissan of Rockwall! We always strive to provide a smooth and comfortable buying experience, so we're glad to know we achieved that with you. Enjoy your new car!

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5.0

Took care of my inspection and oil change without

Took care of my inspection and oil change without charging me for oil change due to previous credits.

5.0

Took care of my inspection and oil change without

Took care of my inspection and oil change without charging me for oil change due to previous credits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Roy, it's great to know that our team at Cavender Nissan of Rockwall could assist with your inspection and oil change. We appreciate you choosing us for your automotive needs!

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See all 138 reviews