Cavender Nissan of San Marcos

Worked with Jacob Plont and had a great experience. Called him late afternoon on a Friday with the specific model vehicle I was looking for, he found one at the big Nissan port in San Antonio and Saturday morning he went to pick it up for me. Took care of the finance piece with awesome Karla while Jacob was gone and then left to have lunch and do a little shopping nearby until my car was on their lot. They washed it, filled the tank and Jacob went over a few questions I had about various functions of the car. He was a super nice guy and not the usual pushy salesman type guy - haha. One of the easiest and most pleasant car buying experiences I’ve ever had and I drove off in my new car less than 24 hours after I called looking for what I wanted! We bought a car for our daughter from this dealership about 7 years ago when it was San Marcos Nissan and that was also a good experience. 👍🏼👍🏼

I had a great experience. Jacob was very helpful and up front. Both he and Anna the finance manager worked with me to make the process easier. Thanks

I would give a zero, if it were an option. We found a car on their website with an advertised price. I called and spoke with the Internet Sales Manager who assured me I could buy the car for that advertised price +TT&L. We agreed that would be the drive out price. I asked him to send me a written contract. He then sent me a written proposal and it was about $5,000 more than we had agreed. I called back and spoke with his boss who told me that he would not honor the price that was on their web page and advertised on the internet. Totally fraudulent advertising and dishonesty.

Horrible. We found a car on the dealer's website that was advertised for a certain price. I then called and spoke with the Internet Manager who assured me that he would sell me the car for that exact price + TT&L. Nothing more, nothing less. I asked him to send me a contract with the terms so that we could expedite the process. He sent me a proposal and the price was $5,000 +TT&L more than advertised. I called and spoke with his manager, who proceeded to tell me that he would not sell me the car for the price for which he had advertised on the internet. A very poor experience - deceptive, dishonest, and fraudulent advertising.

This dealership prey on the elderly. They took advantage of my parents who's in their 70s and 80. This place is nothing but disgusting. My dad is a military vet and this is how this dealership did him. They sold them a car WAY over MSRP added maintenance,gap and platinum protection to the cost of the vehicle. This is highway robbery. They had my parents at the dealership ALL dam day. This is PREDATORY LENDING. I can go on and on. DO NOT BUY ANYTHING FROM THEM.

Buckle up I want to tell you a short story about cars and people. I love cars and really enjoy driving—fast or slow, windows down, sunroof open, music blasting, singing, and drumming on the steering wheel. I love it all, especially a nice, quiet drive in the hill country. It’s peaceful, and for someone who has a mind that is constantly spinning, it’s also therapeutic. My car becomes my sanctuary. Since the age of 16, I’ve probably bought and sold over 25 vehicles and a motorcycle. All were used vehicles, and many were paid for in cash. I’ve also had the pleasure of working in car sales twice in my life—once in 1992 at Frank Brown Pontiac in Lubbock, Texas, and the second time in 2018 at Lockhart Ford. You learn a lot in the auto industry. It’s a mixed bag of coworkers and customers, and it’s a people business just like real estate. Vehicles and homes are generally the two largest (and most stressful) purchases that come with a pile of debt. There are hundreds of options to choose from—make, model, color, and dealership. Just like in real estate, it’s important to find someone you trust. The auto industry has had a bad reputation FOREVER because people get taken advantage of by greedy, lying xxxxxxxx. Recommendations from family and friends can help immensely when looking for a vehicle. Recently, my wife and I were in a place where buying a brand-new car for the first time was an option. For months, we researched and found the make and model she really wanted. On the recommendation of a family member, we went to see Jennifer Guerrero at Cavender Nissan in San Marcos, Texas. Jennifer is great! We test-drove a 2025 Nissan Kicks. They didn’t have the color my wife wanted, so we reserved one that was in transit. We could have easily gone up to Austin or down to San Antonio and bought one that day from another dealership, but since Jennifer came highly recommended we decided to do business with Cavender Nissan. When we went to pick it up on a Saturday, we waited longer than originally anticipated in finance and needed to leave. This was no fault of Jennifer’s, it was a busy day and there was miscommunication from other people. Eventually the dealership sent us home with the vehicle and we finalized the paperwork on Monday. All’s well that ends well, I say! Overall, it was a smooth transaction and a great experience. As someone who also works in a referral-based industry I know how beneficial they are, which is why I can’t recommend Jennifer Guerrero enough if you are looking for a vehicle! There is a reason she is the best of the best, and Cavender Nissan is blessed to have her on their team. I’m really glad we chose to go see her for our first brand-new Nissan! Thank you, Jennifer! You might even be able to talk me out of my current sanctuary one day….but I really love my FJ. 🙂

Worst buying experience. I did my homework to find the vehicle make and model that I wanted to purchase and hoped that when I saw one at Cavendar Nissan I could simply go there and purchase without experiencing the ick of the car buying process. That was not the case. First, the vehicle was not thoroughly inspected and serviced - that took the vehicle out of commission for 5 weeks post-sale as they navigated various needful repairs. Second - and most egregious - the finance manager I worked with to structure my loan and additional warranty policies misrepresented the final loan terms. I only found out AFTER I decided to cancel the extended warranty. I explicitly requested the warranty to be paid cash separate from the loan. That was my understanding upon signature and what I maintained as the structure of the deal until today when I inquired about the status of my refund (5 weeks post cancellation). I feel that the deal was misrepresented. I feel that I was mislead. I do not recommend you do business with this dealership as a result.

I traded my 2020 kia for a 2024 Nissan Rogue everything went smooth I drove off the lot thinking everything was good till a week later I get a call from the dealer telling me I needed 3 months of bank statements and canceled check for money deposited into my account I took them what they wanted and it's w weeks I've had my rogue and I still haven't heard if I'm gonna keep the vehicle or not so I don't think that finance knows what they are doing so at this moment I don't know if I will have a vehicle or not and I'm more than sure they aren't going to give me my truck back I've never experienced a dealer like this at this point I am mad that I still haven't heard nothing back

Okay gonna make this one short since Dealer Rater scammed me and did not post my review. The Sales Manager Joe Loza o is a liar and said he went to his desk and will print my KBB offer. I have that document he printed. What a bad liar. The document shows his name on it and NOT MINE! He also said KBB does not buy vehicles...another lie. Also said he put my Dealer add ons like for example my bed liner, step bar and 20' wheels. Document shows he lied again. Feel bad for the sales people as he tries to rip off people and then ruins the salespersons sales as they have to feed their families and that's hard to do with this liar backing them up. I have the Document with Joes name on it. Also I see lots of 1 star ratings here how does this Dealership get a 4 star. Go next door to the Dodge dealership as Anthony will give you $3000 more for your trade if not and you want a Nissan the bigger cities will work with you better( Austin) as they have more Of competition as I view Cavender Nissan as a Bait and Switch Dealership!

Paid cash for a new car. It’s been 2 an half months an no plates or title had to get an extension on temporary plates. I regret buying from San Marcos Nissan. Love the Kicks though.